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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Did not get a check in option after purchasing next day flight.
Was a little hard at first but the more I look at it, it was really easy to use.
I was due to fly to Madrid in April 11th 2020 but due to Covid my flight got cancelled. TravelUp offered me a credit voucher for the full amount of my flight ticket, but I had not received anything until today, after sending several emails and contacting them through their website throughout the last 2 years. Today, I sent them another email saying I would take legal action against them and... Finally they have sent me the voucher! They said they sent it Sep 17th 2020 and I have checked every single email from them many times and there was no credit voucher!
Costumer service is terrible with them. Took them well over a month to get back to me. Tried to get a refund due to covid related issues. I even sent them my results of a positive test and they still ended up taking the money. They replied with they will not negotiate any further and closed the case. Save your time and money, go directly to known websites.
Good Afternoon,
We are sorry to hear about your negative experience you have had with TravelUp.
Thank you for providing us with further information so that we were able to locate your booking. We can see that you requested to cancel your reservation and the team advised you of the refund amount as per the cancellation terms agreed to at time of booking. After escalating this with our supplier we can see that a further amount was also refunded back to you. Unfortunately on this occasion a full refund was not possible due to the policy.
We apologise for any inconvenience that may have been caused at this time.
Kind Regards
TravelUp Team
If you have a function for changing peoples flights for a charge and your team asks for details but then doesn't take action for over 30 hours, how is that ever going to be workable for people who have tight timeframes to work around. I would've understood if they hadn't seen my case but they have and they asked me what flight I wanted it changed into and now three emails in and 30 hours later I've no confirmation of when I'll travel. Very frustrating
Good Afternoon,
We are sorry to hear about your negative experience you have had with TravelUp. We are very glad to see your issue has since been resolved.
We apologise for any inconvenience that may have been caused at this time.
Kind regards, TravelUp Team
I lost a lot of money.
Customer service irresponsive and unwilling to do their job. They never follow up with calls either.
Good Afternoon,
We are very disappointed to hear you have had a negative experience with TravelUp.
We have sent you a private message to request further details as we would like to look into this further.
We look forward to hearing from you!
Kind Regards
TravelUp Team
The site is slow and initial did not process at all. It took 30 minutes to process the booking.
Good Afternoon,
Thank you for your feedback, we are always happy to take suggestions on board and will be sure to feed this back to the relevant teams.
We are pleased to hear that you were happy with our prices and were able to get your booking confirmed.
We hope you have a great trip when the time arrives!
Kind Regards
TravelUp Team
Great, very good prices, easy to use. There's nothing not to like.
TravelUp made my search and booking experience easy! Just a few clicks and done!
Easy way to book my hotel. Would love to give more feedback after my trip.
Very confusing information about the resort fee included or not. Was promised a call back. No-one called,
Good Afternoon,
We are very disappointed to hear you have had a negative experience with TravelUp. We have looked into your booking and can see that one of our team members has been in touch via email with regards to the resort fee. As per our terms and conditions agreed to at time of booking as the resort fee is a local fee charged directly by the hotel it is to be paid locally to them and cannot be collected by us in advance.
If you have any questions about a booking you can always email us at [email protected] and the team are always on hand to assist you.
We apologise for any inconvenience that may have been caused at this time.
We hope you have a lovely trip when the time arrives!
Kind regards, TravelUp Team
Hello,
I received your message about my flight change and that it was said I have to call you back to confirm that I received the message.
Unfortunately your customer service line sucks badly, no one seems to answer the phone, they good at transferring to another person constantly and eventually you don't get nowhere than the line just gets cut off so I had to call back again and restart the process all over again and get nowhere again. It was extremely frustrating. I was trying to get a hold of someone for over 2 hours, and finally gave up on this. I absolutely hate hate this company, wish I had never did business with you…!
I will never do business with you and would never recommend anyone such a lame company to do business with. Train your staff how to handle customer service because obviously they don't give a $#*! about people or their phone call. I am so angry with you that I don't know what else to do!
Good Afternoon,
We are very disappointed to hear you have had a negative experience with TravelUp.
We apologise for any delays in response, our team continue to be inundated with requests. If you still need assistance with your booking and are unable to wait on the line to speak to one of the team please email us at [email protected].
We will keep an eye out for your email so that we can escalate this with the team.
We apologise for any inconvenience that may have been caused at this time.
Kind Regards
TravelUp Team
Worst customer service and lied about our Hotels policy. I called the hotel myself on policy.
Stay away! Had to threaten legal action to get any response
W
Good Afternoon,
We are very disappointed to hear you have had a negative experience with TravelUp.
We have sent you a private message to request further details as we would like to look into this further.
We look forward to hearing from you!
Kind Regards
TravelUp Team
Asked for cancellation & refund. Was told they could cancel but no refund. I asked them not to cancel if no refund, that's stupid. Now my reservation will not come up in the system. If I do NOT get a refund then I will keep the reservation. Please make sure this is done. Tammy Havalias Booking# HTT-Q5NJVV 2/26-2/28- Aloft in Cancun, Mx
Good Afternoon,
We are very disappointed to hear you have had a negative experience with TravelUp. We have looked into your case and can see that you requested cancellation via our online portal due to no longer being able to travel. Our colleagues received this request and cancelled down the booking based on the cancellation terms agreed to at time of booking. As a gesture of goodwill our supplier was contacted however the hotel rejected the waiver request for this booking.
Unfortunately as the hotel are not willing to cancel free of charge on this occasion we are unable to provide you with a refund for this booking.
We apologise for any inconvenience that may have been caused at this time.
Kind Regards
TravelUp Team
No problems. Never heard of your service. Was initially worried if legit.
Quick and easy. A write up about the room features would have been a plus. Also an email confirmation would be good
Professional staff.my issue was attended to by Henry Johnson and resolved.
Travel company to trust with excellent service and good prices
After booking and getting e-ticket they started changing in my travel date. They have destroyed my total schedule. I have lost my business meeting as well because of this $#*! company. They don't pick up the phone even.
Good Afternoon,
We are sorry to hear about your negative experience you have had with TravelUp. We have taken a look into your case and can see that your booking was affected by a schedule change. Airline schedules are planned many months in advance and the flight information in our reservation systems and on our website is accurate at the time of reservation. However, occasionally flight times do change to meet the scheduling requirements of the airports and airlines booked and we take all reasonable steps to ensure that any schedule change information is conveyed to our valuable clients as soon as possible. This is in line with our terms and conditions.
We apologise for any inconvenience that may have been caused at this time.
Kind Regards
TravelUp Team
Today I went to the airport after long journey in the train for 50£. Setting up at 5 am and the flight is at 19:40. I got to the air port at 10 am. Did my pcr for 80£, at approximately 3pm i went to check for the desk number. I could see the time, but not the flight, i consulted the info desk. They check for me, the reply was " mate, this flight doesn't exist on our system, you need to call the provider of your booking," i called, my phone ringing for 3 hours because I was desperate. No answer at all, all what i heard " thanks for calling travelup, your are position 7, time remaining in the queue 4 min and 2 sec,,, for three hours.
My mom expecting me. My wife expecting after 2 and half years didn't see her.
They damaged me mentally so hard.
Stay away from them.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good Afternoon,
We are sorry to hear about your negative experience you have had with TravelUp. We are very glad to see your issue has since been resolved.
We will be sure to feed this back to the relevant teams to avoid it happening again in the future.
We apologise for any inconvenience that may have been caused at this time.
Kind regards, TravelUp Team