TravelUpReviews 2,180

First time user, it was really easy with the best price.

Awful experience
Booked a hotel thru Travel Up and yet the hotel themselves has no such reservation. Have called Travel Up and they are unable to help

Best price, easy to book and simple to navigate through options.

I love the prices they provide. I was able to find the perfect room. Everything was so easy and fast when it got to the payment.

First time using this website. I found this website prices good compared to others

False advertisement for hotel with meal plan. Customer service rude and still awaiting call back to make things right! Vacation is over and I wasn't contacted by anyone with travel up. I would even give one star

We booked a hotel through Travel Up far in advance. The booking was confirmed immediately, but upon contacting the hotel directly several days later, we found out that no actual reservation existed with the hotel itself. By pure accident, we discovered that "by mistake" we were placed into the adjacent cheapest section of the hotel, which actually cost almost $1K less than the most expensive one we paid for. (Hotel is huge and consists of several sections-individual hotels under the same brand)
We contacted Travel Up and that's when the usual "bs" began: "oh, we are sorry, it will be fixed in 3 days", "we are working with our providers and let us assure you, you will be placed into the correct hotel in no time" blah. Blah. When we asked, that may be the reservation should be cancelled, they responded, they would refuse to refund the full amount, explaining, that our reservation was confirmed( oh, really?)
Such an email exchange was going on for almost 2 months!, every time they would promise us, the case would be resolved any day now. Finally, after we realized, we were being blatantly scammed, we just filed a credit card charge dispute, which obviously was resolved quickly and in our favor

The bottom line: Travel up is not a trustworthy company and seems to be involved in unethical practices.

Stay away!

After sending 12 emails to Harley and Roman. They have ignored me. I have been waiting 2 months for a reply. They made a mistake by sending me an email to say my flight was delayed when it wasn't. Obviously I went to the airport later and missed my flight. Harley promised me a refund and will not put me down as a no show and booked another flight for later that evening to my inconvenience. She also told me to write a positive review for her on here before she sends me the confirmation tickets! Absolutely appalling. I am very upset they did not return my phone calls or emails and stole my money. This will be reported to the authorities. DO NOT USE THIS COMPANY EVEN IF THEY ARE CHEAP - THEY ARE A DISGRACE.

Husband booked it for me and he said it was quite simple

The confirmation email i received included a broken link. I cannot verify that my hotel rate was booked.

The booking was really simple and great prices. The only thing I think you could change is the reservation takes a while to be shown in the system and it should just be in your profile ready to view instead of searching for your booking information. It was unclear to me which reservation number to use and what surname was. I didn't know whether to use the full name or not. I finally figured it out but those couple of things would make it easier.

Horrible. Booked. Paid deposit and no links work so I can manage my booking or confirm my account. Can't call anyone and no one emails back. I'm contacting a lawyer for fraud and theft.

Very helpful customer service and the prices are great

Here we are 3 months later and I'm still receiving the same lame excuses. Now they admit they owe me money but haven't been able to get the funds to pay me from their supplier. I'm not sure whether this company is just incompetent or plain dishonest. If you are smart you should NEVER use TravelUp for your travel needs.