TravelUpReviews 2,168

Loved the service and essentially the deal! Looking forward to a great trip.

I suggest to all It's very bad, doing as the butcher, change of charges double triple price, normal charge is 100 Pound, they charge 400 Pound, It's very very bad service

Dear Sirs,
I am not satisfied with the response of Travel up.

As I mentioned in the prior dispute Reference Number D-*******, Transaction Amount $2992.74
I had made a booking FOR MY WIFE AND MYSELF, on a flight leaving Denver to Paris in May 2023 with Travel up and I CALLED THEIR CUSTOMER SERVICEWITHIN ONE (1) HOUR OF THE SAME DAY TO CANCEL THE TICKET.As they could not deal with any seat assignments and call Lufthansa. So I told them that their offer to keep all but the $200. This was acceptable and that they have to return the full amount $2792.74.
I did speak with James Anderson Admin Officer@ ************** in London on 2 occasions
There was no email or letter from them stating anything about any deadline for me to respond. I immediately called Travel Up within the 1 hour of the same day as the booking

Booking a flight with TravelUp was one of the stressful period in my entire life, it was an emergency travel to Bangladesh after making the booking the payment was successful and I received a confirmation, on the website it tells you it takes up to 72 hours to issue a ticket or if there is a problem they will inform within 48 hours. They will give you a call. I had no call or info regards my ticket there fore I called them up once the 72 hours period passed making several calls due to unresponsive information about my tickets,Spoke to Samson, and he advised me that there is no management, or they can't do anything other than offering me a refund on my ticket,after three days later, a senior management to see if he can book a ticket,but I've already made arrangements to fly that day with another company as it was an emergency trip.it took them three days to actually acknowledge and response and call back with an outcome which was too late with an alternative. But before that I was only offered a refund,that will hit my account within 5 to 7 working days. There was no compensation offered and I will never ever used a company ever again and also please do not use their company as they will take your money saying that they're gonna be booking you a ticket, but when it comes to the day they won't issue you with the ticket.Samson could have sorted and and reassured us that something will be sorted but he didn't, he didn't even call back after promising, instead we as customers has to chase and call. Their website is a scam, on the website it shows plenty of ticket available, the the staff will say there isn't.
Date of experience: 09 January 2023

DO NOT USE THIS COMPANY! I've been robbed!
Nov 14th, 2022 I bought tickets from travelup. I was very much looking forward to my pre-Christmas stay in Brussels. Unfortunately, the flight was Dec 7th, 2022 canceled by airline. Travelup did not help me find a new alternative. Silence! No service!
Despite the fact that there was no cancellation on my part, the travel agency still did not refund the £302.09 I paid for the tickets. Travelup has been illegally holding my money for a month now. Refunds are subject to approval with a £50 fee. Why? For what? I have nothing at all from travelup and have to pay £50? I've been robbed! We'll see what the County court says about it!
DO NOT USE THIS COMPANY!

Booked my hotel, but then they cancelled because they didn't have updated availability for the hotel.

The email received after booking was unclear and did not give instructions on how to pay the balance. When trying to log in to manage my booking I was bounced out saying invalid booking number and/or invalid surname. Tried multiple combinations. Given the lack of hotel confirmation I was exceedingly worried that perhaps I had been scammed! The app virtual assistant kept asking for a flight number. There was literally no way to verify hotel booking without contacting customer support, and based on the responses I'm still not 100% sure my booking has actually gone through and is confirmed.

TravelUp failed to pay the hotel I booked through their website. The hotel manager and I attempted to contact the company and never got through to anyone. The hotel had no choice but to also charge me for my stay since they never received funds from this company. My credit card remains charged by both TravelUp and the hotel. There is NO HUMAN to speak to via their customer service line. DO NOT BOOK WITH THEM! THEY CHARGE YOU AND DON'T PAY HOTEL. I WILL NEVER USE THIS WEBSITE AGAIN. THEY ARE NOT BASED IN USA and the hotel had never heard of them. FRAUDS!

Aram marf
*******
I booked flights with TravelUp last year but when I arrived in airport my flight was cancelled. I tried to rebook my flight but I couldn't rebook it. Then I called TravelUp next morning, but they gave me different excuses but last 3 months I called them again they said my tickets is open until September 2023 and I said I want to rebook my flight but they said manager will call me back in 2 days but they didn't so I want to speak with Nash Davies I am sure he can sort my problem out

The hotel charged me resort fees, which I thought were included in the price I paid through TravelUp.

Booked a flight; they put me down as a no show days before the flight took off and kept the money. There is a court case on going. Do not use they are not trustworthy. I need to let as many people be aware of this company as possible as there are multiple sources of reviews. Be very very careful or just avoid. Do not allow them to use "Travel terms apply" - these may be against Sale of goods and Consumer Rights Laws. Fight for your money against any company you think is crooked!

This company is a fraud! Took our money, sent us "fake booking information" like we had a ticket but didn't actually book the ticket with the airline!

Hi Everyone,

I recommend you not to book anything from this website. Their Customer Service is pathetic. My flight got cancelled and they asked me to arrange alternative with the airlines by myself and when i did it by spending more than €300 calls. They said there is airlines restrictions which is not true. The airlines arranged the alternative and put in my reservation and travelup just need to re issue ticket and following was their reply:

Please note that we have again check the Airline policy. Unfortunately, as per the Airline policy we cannot offer you the flight which you mentioned in your previous email.

Please note that as we have already informed you about Airline restrictions but if you still have any issue regarding our customer service, so you need to send us a separate email at *******@travelup.com.

Furthermore, we need your confirmation to process the partial refund of your tickets. If airline would mark you no-show, we won't be able to take responsibility for any inconvenience.

If anyone needs any evidence than please contact me and i will provide you all emails screenshots and conversations.

But save your happiness and family with such travel companies.

EZ on-line reservation with small down payment and balance in 30 days.
This gives you time to confirm the details.
They made it clear that there may be some add-ons by the hotel. I.e USA Tax and Activity fee, to avoid problem, if and when applied at check-in.

Initial pricing for the value was spot on. The selection were clear and location was perfect.

Over an hour for Travelup to answer call (and they still haven't answered so we've had to give up) regarding flight which has been cancelled (airline cannot be contacted). Messaged giving them details and asking for them to contact us but no reply

It fooled us into thinking we had a resort on the beach when all we got was a hotel with a walk to the beach