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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Super easy to navigate the website. All the relevant information was easy to find.
Zero Stars! The Customer Service of travelup is not answering emails for days. It was a simple Service sending a Secure payment link for a Flight change. Since 3 days we are waiting for s respond, called the Customer service and they promised us that the responsible admin officer will send us the link the Same day. Nothilfen happened. I am shocked by the way Travelup is treating me as a customer because it is Important to confirm the Flight change as we have to Book our corespondance Flight. It is a simple Email with a payment link, Travelup even earns Money with that. If you Need assistance regarding booking management Travel up is a desaster
Good afternoon,
Thank you for notifying your concern to us. We profusely apologize for the inconvenience caused you. We have made a note of your feedback and shall share this with our designated team.
Your concern is of utmost priority, therefore, one of our team members will look after your query as we are sharing your request with our team.
If you are further looking to discuss things, we request you to kindly write your concern to us at [email protected].
Team Customer Relations.
It was mostly okay. Could use some extra ease and better customer service telephone lines
Good afternoon,
Thank you for notifying your concern to us. We profusely apologize for the inconvenience caused you. We have made a note of your feedback and shall share this with our designated team, since we are very stringent against any improper behavior towards the customers.
If you are looking to discuss things, we request you to kindly email us your concern at [email protected], for further assistance.
Team Customer Relations.
Will use TravelUp again and again. They did their job 100%! I won't paint my entire vacation I just want to thank you for the good service. All my wishes were taken into account. It was the best vacation of my life. Thank you!
Good afternoon,
Thanks for sharing your review with our community. It means a lot to us.
Your feedback is important to us and will continue to strive the same level of services in the future. Our team enjoys doing what they do because of customers like you. Your review just made our day.
Hope to hear from you again with your upcoming travel.
Team Customer Relations.
Good so far, some pictures of the hotel weren't labeled so it was difficult to tell what bathroom was for what hotel room.
Good morning,
We’re so grateful that you took the time out of your day to share your review with us.
Our team enjoys doing what they do because of customers like you. Your review just made our day.
Thank you so much!
Regards,
Travel Up
DO NOT EVER USE THIS SITE! They will cancel your reservation and just send you an email after you have a confirmation!
Good morning,
Thank you for notifying your concern to us. We sincerely apologize for the inconvenience caused you. We have made a note of your feedback and shall share this with our designated team.
However, we do not cancel the tickets abruptly, unless there is a flight cancellation, or an unconfirmed booking notified by the system at times, since our website is linked to a live flight system, availability or tariff can unfortunately change in line with demand.
If you are looking to discuss things, we request you to kindly send us, your concern at [email protected] for further assistance.
Kind Regards
TravelUp Team
Can't get voucher confirmation. Called & told to send an email requesting confirmation again. Awaiting response.
Good morning,
We are very sorry to hear that you didn't have a great experience due to delay in sending the hotel voucher. Our mission is to provide excellent guest experiences, so we are sorry to have let you down. Your feedback is important, and it will be shared with so your voucher will be sent out as soon as possible.
Again, sorry for the inconvenience caused.
Regards,
Travel Up
Hi
I bought an airline ticket and upon receiving the confirmation i noticed a wrong date,i sent two requests via the website and an email to cancel the ticket.
I also phoned the company,it took over an hour to get an answer and was asked to send an email.
Travelup did not cancel the ticket on time and simply refund me 300 GBP from over 900 GBP when the airline allow free cancellation within 24 hours.
These guys are well-trained professional crooks,do not send them anything over their website as per their T&C only email considers notice ( even after a proper notice was sent they still did not cancel the ticket).
Good afternoon,
Thank you for notifying your concern to us. We sincerely apologize for the inconvenience caused you. We have made a note of your feedback and shall share this with our designated team.
Owing to the current volume of flight cancellations by the airlines, we are witnessing an unusual increase in the number of calls, hence the customers have to wait for long waiting times in the queue. We are deploying additional number colleagues to look after the maximum number of calls and hopefully the issue would be resolved very soon.
However, we completely disagree with your statement as the booking is made on the website with no manual intervention of our team involved in it, therefore the discretion of the booking lies under your responsibility to cross check the details thoroughly before confirming the ticket.
In addition to this, any cancellation which you initiate is called a voluntary cancellation by the airline and they then apply the charge and penalty for the cancellation accordingly.
If you looking to discuss things, we will request to you to kindly email us your concern at [email protected]. We are more than happy to help you.
Kind Regards
TravelUp Team
It was my first time using Travel Up. I booked my flight on BA to Costa Rica and got the confirmation which said "hand luggage only."
Immediately I called customer service and they said I need to call back after 9am tomorrow. I went to the BA website and it had no record of my reservation. I decided to cancel my reservation immediately. I called back and could not get through. I called the next morning (maybe 12 hours later) and had to wait over an hour to get through.
Once I got through the agent said there's a fee to cancel (75 British pounds). I had to respond to an email saying I was ok with a refund minus the fee. I made a note in my journal: DO NOT EVER USE TRAVEL UP.
Good morning,
Thank you for notifying your concern to us. We apologize for the inconvenience caused you. We have made a note of your feedback and shall share this with our designated team.
Since the deals that you check on the website are all promotional deals readily available with us and are exceptionally found elsewhere. Henceforth, the customer is always recommended to check through the essential details of their booking before confirming the ticket on the website as this is your responsibility to verify things before you go ahead further, therefore, we once again advice all the customer to first get assured about the cancellation and then proceed with the same hereafter.
However, every confirmed booking, comes with the charges for cancellation applicable once you decide to discard your booking, which is what informed to you over the cancellation of your booking.
If you are looking to discuss things, we will request you to kindly send us your concern at [email protected], so that we could assist you properly.
Kind Regards
TravelUp Team
Very easy to book our flights and got a great deal!
Good morning,
We’re really grateful and appreciate you taking the time to share your rating with us.
Also, glad that you enjoyed our product & services. We look forward to the next time we’re able to serve you again.
Have a wonderful day!
Regards,
Travel Up
Terrible experience. Hotel was full so no room was available. They were a total scam.
Good morning,
Thank you for notifying your concern to us. We sincerely apologize for the inconvenience caused you. We have made a note of your feedback and shall share this with our designated team.
If you looking to discuss things, we will request to you to kindly email us your concern at [email protected]. We are more than happy to help you.
Kind Regards
TravelUp Team
Once I purchased and my card was processed- I can no longer log in to look at my reservation. I have tried MULTIPLE times to log back in using the booking reference and my surname and I am worried that I spent all that money and it was all for naught.
Good morning,
Thank you for notifying your concern. We sincerely apologize for the inconvenience caused you.
However, our customer care representatives are always readily available to guide and assist you over the phone as the numbers (0118 955 6400 or 0203 771 3074) are easily dialable on any time a day.
If you looking to discuss things, we will request to you to kindly email us your concern at [email protected], we are more than happy to help you.
Kind Regards
TravelUp Team
The calendar is structured strange, Monday - Sunday not Sunday - Saturday as is normal in the United States. For this reason we booked the wrong hotel days
Good morning,
Please accept our sincere apology for the delay in acknowledging and addressing your concern. We understand the inconvenience it has caused you and we are doing everything to solve this issue at the earliest. Our team are already working on this issue and would be in touch via email with the update. If there’s anything more specific that happened, please let us know at [email protected], so, we can follow up internally.
Once again, we apologize for our delayed response to your email. We hope to prevent this from happening in the future.
Regards,
Travel Up
I booked a junior suite and the confirmation kept spinning so I went in and that rate was no longer available so I had to book a standard.
Good morning,
We are sorry to hear that you have had such a negative experience.
Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every appointment. We would like the opportunity to rectify this situation and help make it right for you. Please write to us at [email protected] so, one of our team members will assist you.
Regards,
Travel Up
I had a connecting flight from Heathrow to Manchester. The main flight was delayed by an hour by virgin, and they advised that i am likely to miss my connecting flight, so to re-arrange that.
So i rang them on a Sunday and was advised that the rescheduling department is closed and will open tomorrow and to ring back then.
I rang on Monday and spoke to someone with a bad Indian accent and poor command of the English language (Name Given was: Francis Norris - yeah right). He told me that an hour for a connecting flight is a viable time. Then went on to say that the rescheduling department does not take calls and only uses emails. However, another passenger on the same flight had re-scheduled their flight only on Saturday.
So currently left in limber as do not know if i will make the connecting flight?
Good morning,
Thank you for reaching out to us about your case.
We’re sorry to hear that you are dissatisfied with the way we handled it and will take your feedback into consideration as we move forward in our work.
We would like to apologize if any of our team members were unprofessional or made you feel otherwise during this process; this is not how we conduct business at Travel Up, and we are sorry for the experience that you had. If there’s anything more specific that happened, please let us know at - [email protected] so we can follow up internally.
Regards,
Travel Up
Booked 2 flights with BA to Italy via Travel Up. BA cancelled flights. Tried to get money back but Travel Up make is almost impossible by not answering calls or emails. After a month I was told I'd get some money back but Travel Up would keep £165 as admin fee.
This company is borderline illegal and 100% horrific and evil!
Good morning,
We are sorry to hear and apologize that we weren’t able to provide you with the service experience you were looking for. We will be sure to pass your feedback on, and we’ll work on improving our customer service in order to meet your expectations in the future.
Thank you for taking the time out of your day to leave us a review!
Regards,
Travel Up
Your website booked me into STRAT instead of Circus Circus and will not allow me to log into my booking to look at it or modify it. And the phone numbers do not work. So not feeling very good about my experience right now.
Good morning,
We apologize for any inconvenience caused and sorry to hear that our team did not meet your expectations and that you felt we were not able to provide the level of service needed.
Your feedback is important to us and we take all reviews seriously and will use this as an opportunity to improve our services in the future. Feel free to write to us at [email protected] so we can address the matter and try resolving it.
Thank you again for taking the time to share your experience with us!
Regards,
Travel Up
Easy to use. Best rates vs other leading sites! Great deals!
Good morning,
We’re really grateful and appreciate you taking the time to share your rating with us.
Also, glad that you enjoyed our product & services. We look forward to the next time we’re able to serve you again.
Have a wonderful day!
Regards,
Travel Up
Discusted with this company. I paid for airport parking and they put down the wrong arrival time of my return back to the airport, even though the flights were also booked through them! So my car will now not be ready to pick up on my arrival back to the airport. Also they did not even put my car reg plate number into the meet and greet system so the barrier will not lift up on my approach to the meet and greet entrance now, I emailed them to fix their mistake and they completely ignored me.
DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY!
They take your money and mess everything up then ignore you completely.
Good morning,
Please accept our sincere apology due to hassle caused at the time of your car pick up. We always ensure all travel information's are shared with the supplier so it can be passed on to the car company. However, if this
Was missed, we owned the issue and will ensure to share your feedback with the supplier so such incident shall not be repeated in the future.
Once again, we apologize for the inconvenienced caused.
Regards,
Travel Up
After our return flight was cancelled from Goa the 'silver service' that I had paid an extra £75 for was appalling / non existent. Definitely don't bother taking this out. It ruined the last five days of our holiday as we didn't know if we could get home and we received virtually no communication from Travel Up. It was the most frustrating time ever.I'll not be booking with them again.
Good morning,
Please accept our sincere apology for the delay in acknowledging and addressing your concern so sad to see due to lack in providing you solutions, it ruined your holiday in Goa. We understand the inconvenience it has caused you and we are doing everything to solve this issue at the earliest and please write to us at [email protected] so we can address your concern ad try resolvnig it.
Once again, we apologize for our delayed response to your email. We hope to prevent this from happening in the future.
Regards,
Travel Up
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good morning,
We are glad to know that you liked our online booking procedure and found it easy.
Thank you for your booking with us.
Team Customer Relations.