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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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My husband and I traveled from upstate New York to North Carolina and stayed at the SureStay Plus Hotel in Fayetteville. The hotel was very nice and clean. Staff and guest were very welcoming and there to assist. The front desk staff was extremely helpful and their dedication to make sure that my husband and I was good is the key thing that will make us stay at that hotel again. I strongly recommend this hotel to anyone traveling to North Carolina. 5 stars is all I can rate but they deserve and 11 for going above and beyond!
My experience with TravelUp left me unwilling to use the site again. I had difficulty checking into the hotel. The pdf that was sent was not helpful. The hotel had challenges connecting my reservation and my payment. At the end of my stay I was charged $270 by the hotel that could not be refunded. I will not use this site again.
Good evening,
We are sorry to hear about the discomfort during your stay at the property due to challenges in retrieving your booking. Your feedback is important to us and ensure to improvise the quality of services, however we have no clue about the additional cost being charged as it may be the resort fee or local taxes which are usually to be paid at the time of arrival.
We value your opinion and will take every measure to make sure it is shared with the supplier, so it does not happen again. We really appreciate you taking the time to give us feedback as it helps us assist you better.
We apologize for the inconvenience caused.
Regards,
Travel Up
Hidden charges had to be paid at the hotel upon arrival. I feel extremely disappointed with my reservation with travel.up
Good evening,
We are very sorry to hear that you didn't have a great experience at the property. Our mission is to provide excellent guest experiences, so we are sorry to have let you down.
Please note, local fees, resort fees etc. Or any sort or deposit are to be paid locally at the property and are never included in the cost of the stay. They are decided and governed by the local authority, and we have no control over it. We have taken your feedback on board, so it will be shared with the supplier, and they will strive to make improvements accordingly.
We sincerely apologize for the unpleasant stay.
Regards,
Travel Up
The process was Quick and easy. I will use again for the future.
Good evening,
We are glad to know that you liked our online booking procedure and found it easy.
Thank you for your booking with us.
Regards,
Travel Up
Good evening,
Thank you for sharing your 5 stars review. We are glad that we have made your experience excellent using by choosing Travel Up.
Regards,
Travel Up
Easy to navigate. The process was fast and straightforward. Would recommend.
Good afternoon,
We are glad to know that you liked our online booking procedure and found it easy to navigate.
Thank you for your booking with us.
Regards,
Travel Up
The hotel canceled my booking reservation because i paid in usd as they told me and until now you didn't refund my money and you ruined my whole trip.
Regards
Good afternoon,
Thank you for your review and we will ensure to share your feedback.
We are sorry that supplier canceled the booking and due to which an immediate refund were processed.
Please feel free to contact us in case of any further query.
Regards,
Travel Up
I don't know i still waiting for the email confirmation
I tried to call you but the line disconnected twice, as well I think you should describe the room therefore I confirm it's with private bathroom and free breakfast. Any way than you.
Good evening,
Thank you for sharing your 4 stars review.
We apologize that you faced inconvenience while booking as the line dropped twice.
Please note, a specific room type can be requested, however it is subjected to availability. Your feedback is important to us and will ensure to share it with the supplier.
Wish you a pleasant stay ahead!
Regards,
Travel Up
Very easy to make my reservations and travel plans for going and coming.
Good afternoon,
Thank you for your 5* review and comments, we are glad to know that you liked our online booking procedure and found it easy.
Please visit our website again for the most amazing deals.
Team Customer Service.
Very easy! Found the flights we needed for our trip with no issues.
Good morning,
Thank you for your 5* review and comments, we are glad to know that you liked our online booking procedure and found it easy.
Please visit our website again for the most amazing deals.
Team Customer Service.
It was easy to book the hotel.
An only option we did not find was a transportation from Cancun airport to the hotel.
Good morning,
We are glad to know that you liked our online booking procedure and found it easy.
Thank you for your booking with us.
Team Customer Relations. `
My reservation has been cancelled after they took my money. I never got a refund. They said 100% charges due to non-refundable and non-changeable terms and conditions.
Good morning,
Thank you for notifying your concern to us. We profusely apologize for the inconvenience caused you. Your feedback is hugely important to us. We have made a note of your feedback and shall share this with our designated team hereafter.
However, if you are looking to discuss things further, we request you to kindly get in touch with our team on 0118 955 6400 or 0203 771 3074, readily available to help and guide you or alternatively, email us your concern at [email protected].
Team Customer Relations.
Great service also was easy and fast booking
Thanks
David
Good morning,
Thank you for your 5* review and comments, we are glad to know that you liked our online booking procedure and found it easy.
Please visit our website again for the most amazing deals.
Team Customer Service.
Clear fast great price. It is a little early to leave feed back as I have not yet checked into the hotel. Assuming it all goes well I will leave a great review.
Good afternoon,
We are happy to know that you have had a great online experience. And on top of this you have gained a great price.
We thank you for choosing us as your preferred travel partner.
Team Customer Relations.
Excellent price, 1/4 of what the other sites were charging.
Good morning,
Thank you for your 5* review and we are glad to find out that you have had seamless online experience with us along with good prices.
We thank you for choosing us as your preferred travel partner.
Team Customer Relations.
Very easy to book. No issues at all. I found the best price on this site.
Good morning,
We are glad to know that you liked our online booking procedure and found it easy.
Thank you for your booking with us.
Regards,
Team Customer Relations.
It quoted a price, then when it was processed, it was quite a bit more money.
Good morning,
We are sorry to hear about your experience with Travel Up.
This is a tough one, and we’re very sorry that you had this unfortunate experience.
We can’t speak for the specific situation but in general, our inventory changes daily as fares are dynamic in nature and the fare you were expecting got sold at the time of your conversation with our representative, hence you were offered a new fare as per current availability.
We hope you’ll give us another chance in the future to assist you better.
Regards,
Travel Up
After my booking, I learned the reservation is valid for English citizens only...
So I had to cancel my reservations, but I am glad the customer service assisted me very quikly with refund of my paid amount.
Good morning,
Thank you for sharing your review and we are glad our team assisted you quickly.
We are also sorry that you felt disappointed as you faced an issue regarding price was for English Citizens. We shall take your feedback into considerations and will address it so in the future you would not face such issue again.
Regards,
Travel Up
Easy and fast. Very good deal! Also the fact that I was having trouble finding open dates on other sites.
Good morning,
We are glad to know that you liked our online booking procedure and found it easy.
Thank you for your booking with us.
Regards,
Team Customer Relations.
When we arrived at the hotel we were told that they do not allow pets. The booking said the hotel was pet friendly and I noted that we had a dog in comments. The hotel had cancelled our reservation without you or them telling us. It is a support animal. Created a problem in that our daughter and dog could not stay with us. Unacceptable practice! Very disappointed. Will go direct to hotel in future.
Good afternoon,
We are sorry to hear about the discomfort during your stay at the property due to the shortage of amenities provided.
We value your opinion and will take every measure to make sure it is shared with the supplier, so it does not happen again. We really appreciate you taking the time to give us feedback as it helps us assist you better.
We apologize for the inconvenience caused.
Regards,
Travel Up
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good evening,
Thank you for sharing your 5 stars review and we’re so happy to hear you had a great experience at the "Sure Stay Plus Hotel" in North Carolina.
Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you again soon.
Regards,
Travel Up