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From the business
We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Really great options for rooms for the hotel we wanted. The price was cheaper than many of the other major sites. The confirmation was received immediately which was really great. Overall a fantastic job by TravelUp.
I tried very carefully to make sure all the booking details were correct, but despite believing I had the correct check in and out dates, the reservation ended up wrong. And this is not the first time this has happened on one of these third party websites.
Good afternoon, Monte,
We are sorry to learn about the challenges you faced on our website.
We aim to provide the best possible customer satisfaction and would like to take the opportunity to rectify this situation and make it right for you.
Please write to us at [email protected] so one of our team members can assist you.
Regards,
Travel Up
I was ill on travelling to Bangladesh. Contacted them several times to change date of return as I was not well to travel. They completely ignored my emails and contacted the day before the flight asking double the amount to pay ti change the date. Would not recommend booking with them and personally I will never book with them. Very unprofessional and inefficient.
Good afternoon, Fayeza,
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at Travelup, and further investigations will be carried out regarding this experience.
Please share more at - [email protected] along with your booking reference number so that we can follow this up internally.
Regards,
Travelup
Excellent rates and options versus other travel sites. I do wish that it was easier to find rates in dollars vice pounds.
Good morning Bill,
We really appreciate you taking the time to give us a 4-star rating. It means a lot to us.
We will definitely consider the areas of improvement advised to us as your feedback is hugely important to us.
However, if you face any difficulty or challenge in getting through the booking, we request you to kindly email us your concern at [email protected].
Regards
Travel Up,
Excellent rates and options versus other travel sites.
No hablan español y necesito una respuesta de algo
Easy site to book reservations and the pay later option was also nice just to secure my room.
Good morning Anthony,
Thank you for sharing your 5* review with our community.
Your feedback is important to us, and we will continue to strive for the same level of services in the future.
Hope to hear from you again about your upcoming trip.
Regards
Travel Up,
I just booked a flight from travel up, the original price of the flight is £5XX, and I added £1XX for the checked baggage. After I paid, the confirmation email told me that I only booked for hand baggage. I have called the customer service team and they said that's what I booked, I requested to cancel the booking, and it charged me £90. That's not reasonable
Good afternoon, Kelvin,
Please accept our apology for the dissatisfaction with our services.
While we understand that this has caused you an inconvenience, our company policy states that any tickets which are eligible for a refund may incur an airline’s cancellation fee along with the administration fee of 75GBP in order to process a cash refund, alongside with the original booking fee of 15GBP per person remains nonrefundable as stated in the terms and conditions.
Our policy is clearly summarised on our webpage. Our terms and conditions can be found here: Terms and Conditions | HYPERLINK "https://www.travelup.com/en-gb/terms-and-conditions"
Regards,
Travel Up
Hotel messed up reservation and luckily I brought the email confirmation.
Good afternoon David,
Thanks for your 5-star rating. Your feedback is appreciated.
We apologies on behalf of the hotel and shall certainly pass your feedback on to them hereafter.
However, if you face any difficulty or challenge in getting through the booking, we request you to kindly email us your concern at [email protected].
Regards
Travel Up,
I tried to book an all inclusive hotel in Cancun. I paid the deposit and was given a confirmation number. The number didn't work. I contacted support, they said their site was under maintenance and it would work in 24-48 hours. A week later it still didn't work, they didn't have a number for the hotel and quit responding to my questions. I had to open a fraud case with American Express to get my money back for the deposit.
DO NOT USE this company. They are a total scam. Saving a few dollars at the risk of being stranded in another country isn't worth it. Use a reputable site to book your vacations.
Good afternoon Derrick,
Thank you for sharing your 5* review with our community.
Your feedback is important to us, and we will continue to strive for the same level of services in the future.
Hope to hear from you again about your upcoming trip.
Regards
Travel Up,
I he'd lousy experience with customer care. Still, they didn't solve my problem. The customer advisor is talking so rudely. Still doesn't have a manner of how to behave in customer care. Hi, I spoke with the manager still he doesn't help me. So it's embarrassing me also, I am worried
Good afternoon, Mizan,
Thank you for reaching out to us about your booking.
Please accept our apologies for the unprofessionalism you have received from our team. This is not how we conduct business at Travelup, and further investigations will be carried out regarding this experience.
Please share more at - [email protected] along with your booking reference number so that we can follow this up internally.
Regards,
Travelup
Not good I was to only be charged a small down payment but was charged the entire amount. I have called five times I've never been able to speak to anybody have been kept on hold for hours.
Good afternoon, Adam,
We are sorry that our team failed to return the call after your multiple requests were made.
Your feedback will be shared with the relevant team to ensure they are all made aware of the importance of returning calls promptly.
Should you have other queries, please feel free to reach out again at - [email protected] since you may experience a long hold on calling due to the high volume of calls.
We appreciate your patience.
Regards,
Travelup
I tested positive for COVID-19 and had to cancel my hotel booking. TravelUp made cancelation a nightmare. I still don't know if it got canceled or not. Use any other booking site than TravelUp.
Good afternoon, Matthew,
Please accept our apology for the delay in acknowledging and addressing your concern. We understand the inconvenience it has caused therefore our team are already working on this issue and will be in touch with you through email with an update.
Please write to us at - [email protected] and share your booking reference number, for us to investigate accordingly.
Regards,
Travel Up
Amazing! Best price, and so easy! I wish it showed up earlier in my google search. But I'm glad to know about TravelUp now!
Good afternoon Claire
Thank you for the 5*review.
We are glad you liked our online booking procedure and found the website great and easy to use.
Thank you for your booking with us.
Regards
Travel Up,
Honestly so disappointed. Tried to change flight and got two useless emails back with no payment link. I'm literally about to fly in a few hours. Had to send at least three four emails to get a respond when I literally replied two minutes after i recieved the email. Wont be using this agent again. Been trying to do the same thing for literally a week - all you had to do was respond and i am all ready to pay and provide any information you need. Not sure why this was such an issue? You left this til the last minute - now its too late to do anything.
The reason i cant change my flight is because its under 24hrs notice when i literally contacted you 7 days in advance?
At this point just close down the company because it seems like no one in this company can get anything done right.
Good morning,
Please accept our apology for the delay in acknowledging and addressing your concern. We understand the inconvenience it has caused therefore our team are already working on this issue and will be in touch with you through email with an update.
Please write to us at - [email protected] and share your booking reference number, for us to investigate accordingly.
Regards,
Travel Up
Really bad experience. They don't pick up the phone. It's just sad! I'm already 50 min on the phone without picking up. Really really bad
Good morning,
We are sorry that our team failed to return the call after your multiple requests were made.
Your feedback will be shared with the relevant team to ensure they are all made aware of the importance of returning calls promptly.
Should you have other queries, please feel free to reach out again at - [email protected] since you may experience a long hold on calling due to the high volume of calls.
We appreciate your patience.
Regards,
Travelup
Supper east to setup and check out. I would definitely use you site again.
Good afternoon Michael,
We are grateful and do appreciate you taking the time to share your 5* reviews with us.
We are glad you enjoyed our product & services seamlessly.
Thank you for your compliment. Have a great day ahead.
Regards
Travel Up,
I'm very disappointed this website offer FREE cancelation on the 24 hour period! And is not true. Be careful! I make a reservation yesterday and because the hurricane passing near my place in Tampa we desire to cancel the reservation. 2 hours after was made it! And now they're not want to gime my money back. Even went their know I'm one million percent rite
Good morning, Edwin,
Please accept our apology for the delay in acknowledging and addressing your concern. We understand the inconvenience it has caused therefore our team are already working on this issue and will be in touch with you through email with an update.
Please write to us at - [email protected] and share your booking reference number, for us to investigate accordinging.
Regards,
Travel Up
So far TravelUp has been easy to use and I am confident that my hotel reservation was secured as I requested. TravelUp offered the best deal of all the third party travel sites.
Good afternoon Ann,
We cannot wait to share your 5-star rating with our team, at which they will be thrilled!
Regards,
Travel Up,
Very easy to use, had no problems, I would recommend this site so far
Good afternoon Cynthia,
Thank you for the 5*review.
We are glad you liked our online booking procedure and found the website great and easy to use.
Thank you for your booking with us.
Regards
Travel Up,
When I went on your website for a Hawaii hotel the first time your prices were in Pounds, not Dollars and I couldn't find the Hilton Hawaiian Village. After 2 hours I had to ask a friend who had already booked her Hilton Hawaiin Village stay with you to book my reservation. She was finally able to book my reservation. But way too much work and time was spent using TravelUp.
Good afternoon, Richard,
We apologise for any inconvenience caused by our team.
Your feedback is important to us as we take all the reviews seriously and use them as an opportunity to deliver the quality expected.
Thank you for taking the time to share your experience with us!
Regards,
Travelup
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon Nigel,
We are excited that you have had a great experience while booking your preferred property online. Our team works very hard to ensure we deliver our best services.
Your review has already made our day and we are glad that you enjoyed the amenities at the property.
Thank you for your compliment. Have a great day ahead.
Regards,
Travel Up,