TravelUpReviews 2,196

The process of booking was somewhat easy. But the problem is after receiving the booking confirmation email, on which there's a link to "My Bookings" and when I click there, I cannot find my booking. Not even re-filling all fields on the form.
And that worries me if there's indeed a booking made with the hotel I chose.

The reservation was made for the wrong date although there were many attempts to correct it, I was not allowed and your system kept on making the same reservation date.

It didn't work the first time and this time is more expensive. I am extremely unhappy to find that booking a hotel in Canada as a Canadian citizen was billed in US dollars. There was no indication that I was being billed in US dollars. I feel I was ripped off.

Horrible I pd for a hotel drove three hours to another state arrived and there was no room. It was overbooked. Called to get my money back and they did nothing. Stole my money.

I was charged for incorrect dates and told I would have assistance within 24 hrs. The only email I received I was told "this is clearly your fault" with kk resolution. I have disputed with my bank and will be filing a fraud claim. The worst service I've ever received!

Scam company. Got a confirmation my flight was booked, then a few days later an email saying they couldn't book and offering 3 different flights of no use as I'd already booked train tickets. I found the same flights with travelup so I found and rebooked the same flights again with travelup at £5 extra to be told that it didn't go through either as it wasn't available (clearly was, twice). A few days later after the money cleared (surprise) I got the same email with the same wording offering 3 useless alternative options. I haven't had a refund weeks later on either payment despite their t&c and representative telling me 3-5 working day. Luckily I used a credit card to do a chargeback process but would avoid this company 100% they shouldn't be in business.

Though I thought I was on the hotel's direct site, all worked out in the end.

The travel up customer support is rude and not helpfull!
I have very bad experience and now we manage a consumer protection supervision for Travel up because we booked a right date and when we pay after generate a different date them system.We start immediatly 72houre befor travel happening a claim with Travel up customer support very arogant and nobody help us and telling us travel up not give us back our refund and not helpening us to change a date what them system generated after succesfull payment.I not advise for no one to use this reservation booking system.Damageing our planned and payd hooliday...and after not compensating us!
Also we call the hotel to request a change but them us well very rute and very arogant and telling us to pay again the service if we would like to change the date what is travel up system error.

Good overall experience. Great price for the hotel I chose. The online booking system froze on me several times and I had to call your help desk for assistance. The customer service rep was very difficult to understand.

I booked through Travel Up because the flights prices are where great we'll come to find out when we got to the hotel we were asked for a $300 deposit! Which was NOT stated on their website. When we called to ask for them to cancel it and a refund we got the runaround and they refused to refund us. Because we didn't have the money for the deposit we weren't able to stay at the hotel, or get our money back leaving us and our kids to sleep in our car! Horrible customer service. The leave they could do is credit us or give us a free night somewhere on them.

After reservation I can't see in "my booking" not customer service.

Never did go to hotel. Got 45% of my money back! Cost me $267.00 for nothing

Canceling the booking is too difficult and having to do it only by email, which gives no immediate feedback, is horrible. I called and they would not accept the cancellation over the phone. WTF?

My issues has not been resolved. So far the person chatting with me does not comprehend the issue at hand.

Fluid and professional, website layout easy to manage