TravelUpReviews 2,196

Good afternoon, Olmo.

Thank you for sharing your feedback, and we sincerely apologise for the distress and frustration you have experienced with your reservation.

We understand how concerning it is to be uncertain about your booking, especially when preparing for your trip.

We want to clarify that, as stated in our terms and conditions, it can sometimes take up to 72 hours to confirm a reservation. We see that your reservation was indeed processed, and it is now confirmed. Our hotels team representative has provided a confirmation number, which you can use to check directly with the hotel.

If you have any further questions or require additional assistance, please don’t hesitate to reach out to us at [email protected]. We’re here to help and ensure that your experience improves.

Thank you for your understanding, and we appreciate your patience.

Kind regards,
TravelUp.

Good afternoon, Matthew.

Thank you for your feedback, and we sincerely apologise for the frustration you've experienced regarding your hotel reservation.

We completely understand how distressing it must be to wait for confirmation only to find that your booking is not on the hotel’s records.

As outlined in our terms and conditions, it can sometimes take up to 72 hours to confirm a reservation. We regret that this was not made clearer during your booking process. Additionally, we are currently experiencing a high volume of calls, which may have contributed to the difficulty you encountered in reaching our call center. We apologise for any inconvenience this has caused.

To assist you more efficiently, we encourage you to email us at [email protected]. Our team will prioritise your inquiry and work to resolve this issue as quickly as possible.

Thank you for your understanding, and we appreciate your patience as we work to make things right.

Kind regards,
TravelUp.

Good afternoon, Deana.

Thank you for your fantastic 5-star review!

We’re thrilled to hear that you found our booking process easy and that you’re happy with the results so far.

At TravelUp, we strive to provide a seamless and enjoyable experience for all our customers, and it’s wonderful to know we met your expectations. Your satisfaction is our top priority, and your positive feedback encourages us to continue delivering excellent service.

If you have any questions or need assistance with your upcoming travel plans, please feel free to reach out. We look forward to serving you again in the future!

Thank you for choosing TravelUp!

Kind regards,
TravelUp.

Good afternoon, Miguel.

Thank you for sharing your experience with us.

We sincerely apologise for the frustration you’ve encountered regarding our non-refundable policy. We understand how disappointing it can be when expectations do not align with the information provided.

We want to clarify that our website includes clear details about reservation policies, including non-refundable terms, directly on the page showing price breakdowns. Additionally, this policy is reiterated in the booking confirmation email that you received after your reservation was made.

While we strive for transparency, we recognise that important information can sometimes be overlooked. Your feedback is invaluable, and we will continue to improve our communication to ensure all policies are clearly understood.

If you have further questions or require assistance, please don’t hesitate to reach out to our customer service team directly. We’re here to help and hope to resolve any concerns you may have.

Thank you for your understanding.

Best regards,
TravelUp.

Good afternoon, Jose.

Thank you so much for your fantastic 5-star review!

We’re thrilled to hear that you had a great experience and found your accommodation both nice and easy to navigate. It’s wonderful to know that the beautiful location complemented your stay and allowed you to explore the town seamlessly.

At TravelUp, we strive to provide our customers with memorable experiences, and it’s rewarding to see that reflected in your feedback. If you have any tips or recommendations from your trip, we’d love to hear them!

We look forward to helping you plan your next adventure. Safe travels, and thank you once again for choosing TravelUp!

Best wishes,
TravelUp.

Good afternoon, Jaremiah.

Thank you for taking the time to leave us a review.

We appreciate your feedback and are sorry to see that your experience with TravelUp was only satisfactory.

We strive to provide exceptional service and create memorable travel experiences, and your insights are invaluable in helping us improve. It would be helpful if you could share more details about your experience—what you enjoyed and what areas you think we could improve. Your feedback will assist us in enhancing our services for future travelers.

We’re here to listen and learn, so please don’t hesitate to reach out if you’d like to discuss your experience further. Thank you for choosing TravelUp, and we hope to have the opportunity to serve you better in the future.

Best regards,
TravelUp.

Good afternoon.

Thank you so much for your wonderful 5-star review!

We’re delighted to hear that you found our service fast, easy, and affordable. It’s fantastic to know that you enjoyed a seamless experience while searching for and booking your travel.

At TravelUp, we strive to make the booking process as smooth as possible, and your recommendation means the world to us. We appreciate your trust in us and look forward to helping you plan more amazing trips in the future.

If you have any tips or experiences to share from your journey, we’d love to hear them! Thank you again for choosing TravelUp, and happy travels!

Best wishes,
TravelUp.

Good afternoon, Brien.

Thank you for your amazing 5-star review!

We’re thrilled to hear that everything worked perfectly for your quick trip and that the hotel staff made your stay enjoyable. It’s our goal to provide smooth and hassle-free experiences, especially when travel plans come together on short notice.

We’re delighted that you plan to use TravelUp again in the future. Your trust and satisfaction mean a lot to us! If you have any specific preferences or needs for your next trip, please don’t hesitate to reach out—we're here to help make your next adventure just as seamless.

Thank you once again for choosing TravelUp. We look forward to assisting you again soon!

Best regards,
TravelUp.

Buenas tardes Pablo.

¡Gracias por tomarse el tiempo para dejarnos una reseña de 4 estrellas! Estamos encantados de saber que tuvo una experiencia positiva con nosotros y realmente apreciamos sus valiosos comentarios.

Entendemos la importancia de tener una aplicación eficiente y fácil de usar, y trabajamos constantemente para mejorar la experiencia del usuario. Se toma nota de su sugerencia sobre cómo mejorar nuestra aplicación para hacerla más fácil de usar y se compartirá con nuestro equipo de desarrollo. Siempre estamos buscando maneras de servir mejor a nuestros clientes y sus comentarios nos ayudan a lograrlo.

Si hay alguna característica o cambio específico que le gustaría ver en nuestra aplicación, no dude en compartirlo con nosotros. Valoramos sus conocimientos y estamos comprometidos a brindar el mejor servicio posible.

¡Esperamos poder ayudarle con sus planes de viaje futuros y ganarnos esa quinta estrella!

Un cordial saludo,
TravelUp.

Good afternoon, Kristi.

Thank you for sharing your feedback with us.

We sincerely apologise for the frustration and inconvenience you've experienced regarding our cancellation policy, and we truly empathise with your situation. We understand that unexpected changes in plans can be challenging, especially when they occur last minute.

We want to clarify that the terms and conditions, including the cancellation policy, are set by the property itself. In this case, the deadline for cancellation was missed, and according to the property's terms, this made the reservation non-refundable. Unfortunately, even if you had booked directly with the hotel, the result would have been the same due to these policies.

We genuinely wish we could have offered a different outcome, but we are bound by the conditions set by the property. Should you need further assistance or have any questions, please feel free to contact us directly.

We hope you will consider giving us another chance in the future.

Kind regards,
TravelUp

Good afternoon, Chris.

Thank you so much for taking the time to share your experience and for giving us a 5-star review!

We’re thrilled to hear that your first booking with TravelUp was a smooth and easy process, and that you received your booking confirmation quickly.

Providing a seamless booking experience is one of our top priorities, and it’s wonderful to know that we met your expectations. If there is anything else we can assist you with or if you have any questions regarding your booking, please don’t hesitate to reach out to us.

We look forward to helping you with your future travel plans and being a part of your next adventure!

Safe travels,
TravelUp.

Good evening, James.

Thank you for sharing your feedback with us.

We’re sorry to hear about the difficulties you experienced with our booking process and the issues with your credit card. We understand that having a 48-hour lock due to a price increase can be frustrating, and we apologize for any inconvenience this has caused.

Your feedback is crucial to us, and we will review our policies and procedures to better address these concerns and improve our service. We also regret that you had to wait on the phone, and we are working to enhance our customer support to provide quicker resolutions.

Thank you for bringing this to our attention. If you have any further concerns or need assistance, please feel free to reach out. We appreciate your patience and hope to have the opportunity to serve you better in the future.

Warm regards,
TravelUp.

Good evening, Conor.

Thank you for taking the time to share your experience with us.

We are deeply sorry to hear about the difficulties and unprofessionalism you encountered. This is certainly not the standard of service we aim to provide at TravelUp.

Please accept our sincerest apologies for the issues you faced with our website, app, and customer service. The behavior you described is completely unacceptable and does not reflect our commitment to customer care.

To investigate this matter further and address your concerns, could you please provide us with your booking reference number and any additional details by emailing us at [email protected]? This will enable us to look into your experience more closely and take appropriate action.

We appreciate your feedback and are committed to improving our services to better serve our customers. Thank you for bringing this to our attention.

Best regards,
TravelUp.

Good evening, Tino.

Thank you so much for your wonderful 5-star review! 🌟

We’re thrilled to hear that you found our service fast, simple, and easy, with great prices and straightforward information.

At TravelUp, we strive to make your travel planning experience as seamless and hassle-free as possible, and it’s fantastic to know we succeeded in delivering that for you. Your positive feedback is truly appreciated and motivates us to continue providing excellent service.

If you have any more travel needs or questions in the future, please don’t hesitate to reach out. We look forward to assisting you with your next journey!

Thank you for choosing TravelUp.

Best regards,
TravelUp.

Good evening, Mark.

Thank you for taking the time to share your experience with us.

We are truly sorry to hear about the difficulties and frustration you encountered with your hotel reservation. We understand how exhausting and stressful it must have been, especially after a long day of travel and performances.

Please accept our deepest apologies for the inconvenience you faced. This is certainly not the level of service we strive to provide at TravelUp. We empathize with the discomfort and frustration you experienced during your stay.

To address this issue and investigate what went wrong, we would appreciate if you could provide us with more details about your booking. Please email us at [email protected] with your booking reference number and any additional information related to your experience. This will help us look into the matter thoroughly and work towards a resolution.

Thank you for bringing this to our attention. We are committed to improving our services and ensuring a better experience for our customers in the future.

Best regards,
TravelUp.

Good evening, Kathrin.

Thank you for reaching out and letting us know about the difficulties you're experiencing with your account and booking. We sincerely apologize for the inconvenience this has caused.

We understand how frustrating it can be to face issues with managing your booking, especially when you’re trying to make complete payments. Rest assured, we are committed to resolving this matter for you.

To address your concern, we will escalate this issue to our IT team for a thorough review. In the meantime, could you please send us your query, including your booking reference number and any additional details, to [email protected]? This will help us expedite the resolution and ensure that we can assist you as quickly as possible.

Thank you for your patience and cooperation. We will get back to you as soon as we have an update on your request.

Best regards,
TravelUp.

Good evening, Antonio.

Thank you so much for your fantastic 5-star review! 🌟

We’re thrilled to hear that you had a quick and easy booking experience and that you found the best available rate through TravelUp.

It’s wonderful to know that your check-in at the hotel went smoothly as well. We strive to ensure every part of your travel experience is as seamless and enjoyable as possible, and we’re delighted to hear we succeeded in delivering that for you.

If you have any more travel needs or if there's anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to helping you with your next journey!

Thank you for choosing TravelUp.

Best regards,
TravelUp.

Good evening.

Thank you for bringing this matter to our attention.

We are very sorry to hear about the issues you encountered with your booking.

We have reviewed your records and can confirm that our representative contacted the supplier on your behalf, and two rooms were indeed booked for you. We understand that there may have been some confusion, and we apologize if this was not clearly communicated.

If you are still facing any issues or if there’s anything more we can assist with, please let us know. We are here to help and want to ensure that your concerns are fully addressed.

Thank you for your understanding, and we appreciate your patience as we work to resolve this matter.

Best regards,
TravelUp.