TravelUpReviews 2,180

Good evening, Patricia.

Thank you for taking the time to share your feedback. We’re thrilled to hear that you were satisfied with your booking experience and that you would consider using our service again.

At TravelUp, we strive to provide a smooth and enjoyable booking process, and it's rewarding to know we met your expectations. Your satisfaction is our top priority, and we look forward to assisting you with your future travel plans.

If you have any suggestions or if there's anything more we can do to make your next experience a 5-star one, please feel free to let us know.

Thank you for choosing TravelUp!

Best regards,
TravelUp.

Good evening, Karen.

Thank you for your review! We’re pleased to hear that you found our booking process easy to navigate.

We apologize if there was any confusion regarding the payment process and additional fees. We strive to make all charges as transparent as possible and clearly outline all costs during the booking process. Your feedback is valuable to us, and we will review this to see if we can make this information clearer for future users.

If you have any further questions or need assistance, please feel free to reach out to us. We appreciate your understanding and look forward to serving you again!

Best regards,
TravelUp.

Good evening, Mariana.

Thank you for reaching out and sharing your feedback. We are truly sorry to hear about your experience and the frustration it has caused.

We understand that cancellation fees can be distressing, especially when they seem high. Upon reviewing your case, we found that the terms and conditions you agreed to at the time of booking clearly outline that an administration fee would apply in the event of a cancellation. The fee of $113, which was charged, aligns with these terms and conditions.

We apologise if this was not clearer at the time of your booking. Please note that the fee structure is in place to cover the costs associated with processing cancellations, and unfortunately, we must adhere to these policies as outlined.

We strive to make all our terms as transparent as possible to avoid any misunderstandings, and your feedback will be taken into account to improve our communication.

If you have any further questions or if there's anything more we can assist you with, please don’t hesitate to contact us.

Thank you for your understanding.

Best regards,
TravelUp.

Good evening, Mike.

Thank you for your valuable feedback!

We’re pleased to hear that your overall experience with us was positive.

We understand the convenience of having digital confirmation for your hotel booking, and we agree that showing a voucher on your phone would be a more streamlined option.

We are constantly working to improve our services and your suggestion will be taken into consideration as we explore ways to enhance our booking process.

If you have any further suggestions or need assistance with anything else, please feel free to reach out. We appreciate your input and look forward to serving you again.

Best regards,
TravelUp.

Good evening, Robyn.

Thank you for sharing your feedback with us. We are genuinely sorry to hear about the issues you encountered during your stay.

We regret that your request for twin beds was not honored and that you faced challenges with room changes and amenities. Additionally, the lack of ocean view on the first night and the issues with the air conditioning and reception service are certainly concerning.

Please be assured that we take your feedback seriously. We will share your experience with the property to ensure they address these issues and improve their services for future guests. Your input is invaluable in helping us provide better assistance and enhance the travel experience.

We apologise for the discomfort and inconvenience you faced, and we appreciate you bringing these matters to our attention. If there is anything further we can assist with or if you have additional concerns, please do not hesitate to reach out.

Thank you for your understanding and patience.

Best regards,
TravelUp.

Good afternoon, Kevin.

Thank you for bringing this issue to our attention. We sincerely apologize for the confusion and frustration you experienced with your reservation. We understand how important it is to have a smooth and reliable booking process, and we deeply regret that this was not the case for you.

Please rest assured that we take your feedback seriously, and we want to resolve this situation for you as quickly as possible. Could you please email us at [email protected] with your booking details? Our team will investigate what went wrong and ensure that any duplicate charges are addressed promptly.

We understand your frustration and would hate to lose you as a customer. We hope you'll give us the opportunity to make things right.

Thank you for your patience, and we look forward to assisting you.

Best regards,
TravelUp.

Good afternoon, Jose.

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the issues you encountered with our app and the inconvenience it caused you.

We take such matters very seriously, and we understand how frustrating it must be to face app crashes and receive incorrect reservation details. Please accept our sincerest apologies for the inconvenience and for any frustration this situation may have caused.

To address this issue and find a resolution, we kindly ask you to email us directly at [email protected]. Our team is dedicated to investigating these types of issues and will work to resolve them as swiftly as possible.

Please include any relevant details in your email, such as the reservation number and any specific issues you faced, so we can assist you more effectively.

Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right. We look forward to hearing from you and resolving this matter to your satisfaction.

Best regards,
TravelUp.

Good afternoon, Derek.

Thank you so much for your glowing 5-star review! We’re thrilled to hear that you found our service easy to use and understandable.

At TravelUp, we strive to make the travel booking experience as straightforward and user-friendly as possible. It’s wonderful to know that our efforts are making a positive impact and that you are satisfied with your experience.

We’re also delighted to hear that you would recommend us to your friends. Word-of-mouth recommendations are incredibly valuable to us, and we truly appreciate your support.

If you or your friends need any assistance with future travel plans or have any questions, please don’t hesitate to reach out. We’re here to help with everything from flights to accommodations and more.

Thank you once again for choosing TravelUp and for your kind recommendation. We look forward to serving you and your friends in the future!

Best regards,
TravelUp.

Good afternoon, Michael.

We are truly sorry to hear about the difficulties you’ve experienced with your hotel booking and the lack of response from our team. We understand how frustrating it must be to face such issues, especially so close to your departure date.

After reviewing our records, we can confirm that our representative did inform you that the hotel had rejected your reservation, which led to its cancellation. We also initiated the refund process promptly upon receiving this information. Unfortunately, once a reservation is rejected by the hotel, it is beyond our control to ensure the acceptance of the booking, as it ultimately lies in the hands of the property.

We sincerely apologise for any inconvenience this situation has caused and for any lack of communication or assistance you experienced. This is certainly not the level of service we aim to provide. Your feedback is valuable, and we will use it to improve our processes and communication.

If you have any further concerns or need additional assistance, please reach out to us directly at [email protected]. We are committed to addressing any outstanding issues and ensuring that you receive the support you need.

Thank you for your understanding and patience.

Best regards,
TravelUp.

Good afternoon, Jeff.

Thank you so much for your glowing 5-star review! We’re absolutely delighted to hear that you had such a wonderful experience with us.

It was truly a pleasure to assist you with your travel plans, and knowing that you found the experience enjoyable makes all our efforts worthwhile. At TravelUp, we are committed to making every interaction as smooth and pleasant as possible, so your kind words mean a lot to us.

If there’s anything more we can do for you in the future, whether it’s booking your next trip or answering any travel-related questions, please don’t hesitate to reach out. We’re here to help every step of the way.

Thank you once again for choosing TravelUp. We look forward to working with you again on your future adventures!

Best regards,
TravelUp.

Good afternoon, Avelino.

Thank you for your feedback. We are very sorry to hear about your disappointment with the fees you encountered during your recent hotel stay.

We’ve investigated your case and can confirm that the taxes and fees related to your booking were indeed included in the total price you paid through our website. However, it appears that the additional charges you faced at the hotel were resort fees. These fees are not included in the initial booking cost and are payable directly at the property, as noted in the price breakdown and the terms and conditions provided during the booking process.

We understand how frustrating unexpected charges can be, and we apologise for any confusion this caused. We strive to ensure that all necessary information is clearly communicated at the time of booking, and we will take your feedback into consideration to improve our clarity in this area.

If you have any further questions or concerns, please feel free to reach out to us. We’re here to help and want to ensure that your future experiences with TravelUp are more satisfactory.

Thank you for bringing this to our attention, and we hope to serve you better in the future.

Kind regards,
TravelUp.

Good afternoon, Rebecca.

Thank you for taking the time to leave us a 5-star review!

We’re thrilled to hear that you found our website easy to use and that the explanations of hotel rates, taxes, and resort fees were clear and helpful. Our goal is to provide a seamless and transparent booking experience, and it’s wonderful to know that we met your expectations in these areas.

Your positive feedback is greatly appreciated and serves as a great motivation for our team. We’re committed to maintaining and improving our service to ensure that all our customers have a smooth and enjoyable travel experience.

If you have any more questions or need assistance with future bookings, please don’t hesitate to reach out. We look forward to helping you plan your next trip!

Thank you again for choosing TravelUp.

Best regards,
TravelUp.

Good afternoon, Latinka.

Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our prices competitive and that navigating through the booking process was easy.

At TravelUp, we strive to offer the best deals while making the booking process as user-friendly as possible, so it’s wonderful to know that we hit the mark for you. Your feedback is greatly appreciated and motivates us to keep delivering excellent service.

If you ever need assistance with future bookings or have any questions, please don’t hesitate to reach out. We’re here to ensure your travel experiences continue to be seamless and enjoyable.

Thank you once again for choosing TravelUp. We look forward to helping you plan your next adventure!

Best regards,
TravelUp.

Good evening, Elia.

Thank you for your fantastic 5-star review! We’re thrilled to hear that you found the perfect rate for your hotel through TravelUp. It’s always rewarding to know that we could help you secure a great deal.

Offering competitive prices on accommodations is something we pride ourselves on, so we’re delighted that you’re happy with the offer you found. Your satisfaction is our top priority, and your positive feedback means a lot to us.

If you need any assistance with your booking or have any questions, please don’t hesitate to reach out. We’re here to ensure that your travel experience continues to be a great one.

Thanks again for choosing TravelUp. We look forward to helping you with your future travel plans!

Best regards,
TravelUp.

Good evening, Lisa.

Thank you so much for your wonderful 5-star review! We're thrilled to hear that your experience with TravelUp was great and that you found the booking and payment process easy and straightforward.

As a first-time user, your satisfaction means a lot to us, and we’re delighted that we could meet your expectations. Our team works hard to make the booking experience as smooth as possible, and it’s always rewarding to hear positive feedback from our customers.

If you ever need assistance with future bookings or have any questions, please don’t hesitate to reach out. We look forward to helping you with your next trip!

Thanks again for choosing TravelUp. We’re excited to have you as a satisfied customer and look forward to serving you again.

Best regards,
TravelUp.

Good evening, Lowell.

Thank you for sharing your positive experience with us!

We’re delighted to hear that you found it easy to pay and that you were pleased with the great deal you received. As a first-time user, it’s fantastic to know that your experience on our site was a good one.

Your satisfaction is our top priority, and we’re thrilled that you’re planning to use TravelUp again in the future. We look forward to helping you find more great deals for your upcoming travels!

If you ever need assistance or have any questions, please don’t hesitate to reach out. We’re here to ensure your next experience is just as seamless and rewarding.

Thanks again for choosing TravelUp, and we look forward to serving you again soon!

Best regards,
TravelUp.

Good evening, Nishan.

Thank you for your wonderful 5-star review!

We’re thrilled to hear that Jacob provided you with excellent service and handled your reservations perfectly.

At TravelUp, we take great pride in our customer service, and it’s always rewarding to hear when our team members, like Jacob, go above and beyond to ensure a smooth booking experience. We’ll be sure to pass along your kind words to him—it’ll definitely make his day!

If you ever need further assistance or have any questions, please don’t hesitate to reach out. We’re here to help with all your travel needs and look forward to assisting you again in the future.

Thanks again for choosing TravelUp, and we look forward to serving you on your next adventure!

Best regards,
TravelUp.

Good evening, Mickey.

Thank you for sharing your experience with us.

We appreciate your feedback and are sorry to hear about the issues you encountered during your booking process.

We’d like to address a few points you raised. First, we strive to offer highly discounted deals, which can lead to prices fluctuating rapidly due to the dynamic nature of hotel pricing. Availability often influences these changes, and while we aim to offer competitive rates, this sometimes means the terms and conditions, such as cancellation policies, can be more restrictive. Unfortunately, as stated in your booking confirmation, a cancellation fee applies if the supplier offers a refund, and this was communicated by our representative.

Regarding the resort fees, I understand your surprise at the amount. Please note that resort fees are determined by the hotel itself, not by us, and are clearly mentioned during the booking process and in your reservation details. These fees remain consistent across different booking platforms, including direct bookings with the hotel.

Your feedback is invaluable to us, and we are constantly working to improve our services. If you have any further questions or concerns, please don’t hesitate to reach out to our customer service team. We hope to have the opportunity to serve you again under better circumstances.

Thank you for choosing TravelUp.

Best regards,
TravelUp.

Good evening, Jim.

Thank you for your fantastic 5-star review! We're thrilled to hear that you found the booking process quick and easy, and that you’re looking forward to your upcoming trip.

We’re delighted that our great reviews gave you confidence in choosing TravelUp, and we’re sure you’ll have a wonderful time on your journey. Our team works hard to ensure a smooth experience from booking to travel, and it’s always rewarding to know our efforts are appreciated.

If you need any assistance or have questions before your trip, please don’t hesitate to reach out. We’re here to help every step of the way.

Thanks again for choosing TravelUp, and we wish you an amazing travel experience!

Best regards,
TravelUp.

Good evening, Kim.

Thank you for your 4-star review and for choosing TravelUp for your booking.

We’re glad to hear that your overall experience was positive, but we also appreciate your honest feedback regarding the challenges you faced when entering separate physical and billing addresses.

We’re sorry to hear that this part of the process was a bit tricky. Your feedback is valuable to us, and we’ll be looking into ways to improve our system to make it more user-friendly in the future.

If you have any other suggestions or need further assistance, please don’t hesitate to reach out. We’re here to help and ensure your future experiences with us are even smoother.

Thanks again for your feedback, and we look forward to serving you again soon!

Best regards,
TravelUp.