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We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Trac...
TravelUp Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease of the booking process and competitive pricing, which many customers found straightforward and efficient. However, significant concerns arise around customer service, particularly regarding unresponsive support, issues with reservation confirmations, and difficulties in modifying bookings. Instances of billing discrepancies and perceived bait-and-switch tactics have contributed to a growing sentiment of frustration among users. While some customers report positive interactions with staff, the overall trend indicates a need for improved communication and reliability to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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The website was quick, easy, organized, and trustworthy to utilize
I made the reservation through travel up for courtyard wetchase houston, but nowhere did it say that I had to pay a 20usd deposit until I got to the hotel and there they told me that due to hotel policies they do not accept my debit card and they did not accept cash either, so they did not give me a room and since the reservation had been made travel up did not want to cancel my reservation or return my money, I was not the only one at that time who was left without a room because the hotel does not accept cards that are not from physical banks.
Good afternoon, Moises.
We are very sorry to hear about the issues you faced during your stay, and we truly understand how frustrating this experience must have been for you. We apologise for any confusion surrounding the reservation and payment process.
To clarify, a booking confirmation was sent to you before the charge, which clearly outlined the requirement for a security deposit to be paid directly at the property. Additionally, this information is also included in the terms and conditions of the booking, which we encourage all of our customers to review carefully.
We have checked with the property, and your reservation was confirmed; however, it was unfortunately canceled due to the failure to pay the required security deposit at check-in. We always recommend that our customers contact the property at least 72 hours before their arrival to confirm any specific requirements, as outlined in the terms and conditions.
Since your booking was non-refundable, we were unable to assist with a refund, and we sincerely regret that the situation unfolded this way. We appreciate your feedback, as it helps us ensure a clearer experience for all of our customers moving forward.
Once again, we apologise for any inconvenience this caused, and we hope this explanation helps clarify the matter.
Warm regards,
TravelUp.
We were unable to check into the hotel during the purchased stay. The hotel showed no reservation under my name and had no third party reservations for us either.
Additionally, any attempts to call TravelUp at any numbers listed on the websites or reservation documents were met with an automated response to "Try again later at our convenience" and then hung up on automatically. We ended up having to book another hotel because we had nowhere to stay and received no immediate support from TravelUp.
Good afternoon,
Thank you for reaching out to us about your booking.
Please accept our apologies for the inconvenience. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - [email protected] along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
Great price for a nice property in the Dominican Republic, easy user experience.
Good afternoon, Jonathan.
Thank you so much for sharing your wonderful review!
We’re thrilled to hear that you found an excellent price for a nice property in the Dominican Republic, and that you had a smooth and easy experience using our website. We work hard to ensure that our customers not only get great value but also enjoy a hassle-free booking process, so it’s fantastic to know that we’ve met your expectations.
We believe that every trip should be a memorable one, and we’re so glad that we could help you secure a great deal for your stay. If you have any further questions or need additional assistance while preparing for your travels, please don’t hesitate to contact us. Our team is always here to ensure that everything goes perfectly for you.
Thank you again for choosing TravelUp! We hope you have an amazing time in the Dominican Republic and look forward to assisting you with your future travel plans.
Warm regards,
TravelUp.
You booked me in a hotel that was closed when I got there, you took my money and made a fool out of me, I want a phone call *******936
Good afternoon, Jack.
Thank you for reaching out to us about your booking.
Please accept our apologies for the inconvenience. This is not how we conduct business at TravelUp, and further investigations will be carried out regarding this experience.
Please share more at - [email protected] along with your booking reference number so that we can follow this up internally.
Regards,
TravelUp
It was ok overall, but it should also allow using local currency like Turkish Lira.
Good afternoon, Talha.
Thank you for taking the time to leave a review!
We’re happy to hear that your experience with TravelUp was positive overall. We also appreciate your suggestion regarding the use of local currencies, such as Turkish Lira, and we completely understand how this could make the booking process more convenient for our customers.
At TravelUp, we are always looking for ways to improve our services, and your feedback is invaluable in helping us enhance the experience for our users. We will certainly take your suggestion into consideration as we continue to work on making our platform more versatile and user-friendly.
If you have any other suggestions or need assistance with future bookings, please don’t hesitate to reach out. We’re here to help and look forward to providing you with an even better experience next time!
Thank you again for choosing TravelUp, and we hope to assist you with all your future travel plans.
Warm regards,
TravelUp.
The host was very rude and disengaged. He had no interesting in being there
Good evening, Leonora.
Thank you for taking the time to leave your review.
We are truly sorry to hear about your recent experience with the host during your stay. It is completely unacceptable for any guest to feel unwelcome or that their presence is not valued. We fully understand how such treatment can negatively impact your overall experience, and this is certainly not the level of service we aim to provide through our partners.
Please rest assured that we take this feedback very seriously. We are already in the process of escalating this issue with our supplier to ensure that appropriate actions are taken. No guest should ever have to tolerate such unprofessional behavior, and we will work closely with the property management to prevent this from happening again.
We sincerely regret that your stay was impacted, and we hope this isolated incident will not deter you from booking with us in the future. Should you choose to travel again with TravelUp, we are committed to ensuring that your next experience is far more positive and memorable.
Once again, our deepest apologies for the inconvenience, and thank you for bringing this matter to our attention.
Warm regards,
TravelUp.
Horrible, you stole my money for a hotel, and it wasn't reserved, so me and my youngest son have nowhere to go for the hurricane, in a moment of emergency like the one we are going through, there was no reservation in the hotel I booked, it's a scam because they will take your money and not reserve, when I called to confirm the reservation with the hotel absolutely nothing showed up don't use this website
Good evening, Glory.
We are truly sorry to hear about the distressing situation you encountered, especially during such a critical time.
We fully understand the urgency and stress of finding accommodation during an emergency like the one you and your son are experiencing, and we deeply regret that the reservation you made did not show up at the hotel.
Please accept our sincerest apologies for this issue. This is not the level of service we strive to provide, and we are committed to investigating what went wrong. We take these matters very seriously, and to ensure we resolve this as quickly as possible, we kindly ask you to email us at [email protected] with your booking details so that our team can look into it immediately.
Your safety and satisfaction are our top priorities, and we will work diligently to get this issue resolved. We appreciate your feedback, and we hope to have the opportunity to regain your trust in the future.
Warm regards,
TravelUp.
I was looking to book a hotel for vacation and came across travel up and it had the best rates in town. I booked it and saved a ton and it was simple and easy
Good afternoon, Jordan.
Thank you so much for your fantastic 5-star review!
We are thrilled to hear that you had such a positive experience with TravelUp while booking your hotel for vacation.
It’s wonderful to know that you found our rates to be the best in town and that the booking process was simple and straightforward. We take great pride in offering competitive prices and a seamless booking experience for our customers, and your feedback truly validates our efforts.
We’re so glad you were able to save on your hotel and that we could play a part in making your vacation planning easier. If you need any assistance with future bookings or travel plans, please don’t hesitate to reach out – we’d love to help!
Thanks again for choosing TravelUp, and we hope you have an amazing vacation!
Best regards,
TravelUp.
Easy process, until now everything goes well.
We need to wait until check in moment.
Updated. Pretty simple booking experience, however beware of their "strict terms and conditions." We had a change in our plans and were unable to cancel a room because of that change.
Good afternoon, Jared.
Thank you for sharing your feedback with us.
We sincerely apologise for the frustration and inconvenience you experienced regarding the changes to your booking.
We completely understand how disappointing it can be when plans change, and you find yourself unable to modify your reservation. After reviewing your booking, we can see that the fare you selected was a non-changeable and non-cancelable option. This information was clearly stated in the terms and conditions that were provided at the time of booking, and we also highlight these details prominently during the checkout process to ensure transparency.
We regret that this has affected your experience with us, and we truly wish we could have been more helpful in resolving your request. While we strive to offer competitive rates, many of these discounted fares do come with strict terms from the hotel, and unfortunately, we are bound by them.
We understand your disappointment and would love the opportunity to assist you with future travel plans where more flexible options may be available. Once again, we apologise for any inconvenience and appreciate your feedback.
Kind regards,
TravelUp.
I had to click on an additional link to see all the options. Original price quoted is for one queen or king size beds. The two queen bed room was slightly higher but still better price than booking directly with the hotel. Make sure you read the policy as it is non refundable.
Good afternoon, Ann.
Thank you for taking the time to share your feedback regarding your recent experience with TravelUp!
We’re thrilled to hear that you found our prices competitive, especially compared to booking directly with the hotel.
We appreciate your note about the additional link to view all available options. We strive to present our customers with a variety of choices to fit their preferences and budgets, and your input helps us improve the user experience on our platform.
We also want to emphasize the importance of reviewing the booking policies, especially regarding non-refundable options. We do our best to make these policies clear at the time of booking, but we appreciate your reminder for future customers to be mindful of these details.
Thank you once again for your feedback, and we look forward to assisting you with your future travel needs. If you have any questions or require further assistance, please don’t hesitate to reach out.
Best regards,
TravelUp.
Not user friendly or mobile optimized. It was fast & secure. However, as some offers were mobile exclusive, I found it somewhat conflicting given the fact that the site was not fully optimized to be browsed through via smartphone. Additionally, accessing & reading all relevant information was not as seamless as I expected. There's room for improvement in those aspects.
Good afternoon, Adonis.
Thank you for your review and for sharing your experience with us.
We truly appreciate your honest feedback as it helps us identify areas for improvement.
We’re glad to hear that you found our booking process fast and secure! However, we understand your concerns regarding the user-friendliness and mobile optimisation of our website. We recognise that a seamless browsing experience is essential, especially for customers accessing our site via smartphones. Your input about the conflicting mobile-exclusive offers and the ease of accessing relevant information is invaluable, and we will take it into serious consideration as we continue to enhance our platform.
We are constantly working to improve our services and optimize our website for all users, including those on mobile devices. Your comments will be shared with our development team to ensure that we make necessary adjustments to improve the overall user experience.
Thank you once again for your feedback. If you have any further suggestions or if there’s anything we can assist you with, please don’t hesitate to reach out. We hope to serve you better in the future!
Best regards,
TravelUp.
The room was adequate. The hotel parking lot was full so I had to find parking in a nearby lot on a rainy night. I was also informed of an additional $100 deposit and $25 urban entertainment fee which I did not see on any site.
Good afternoon, Dan.
Thank you for taking the time to share your experience with us.
We sincerely apologise for the issues you encountered during your stay.
We understand how frustrating it can be to arrive at a hotel and find parking challenges, especially on a rainy night. Additionally, we regret that you were not made aware of the $100 deposit and the $25 urban entertainment fee prior to your arrival. Transparency regarding fees is important, and we understand how this could impact your overall experience.
Please know that we will escalate your concerns to our supplier to seek clarification on the parking situation and the additional charges you faced. Your feedback is invaluable in helping us ensure that our customers have a smoother experience in the future.
Thank you once again for bringing this to our attention. If you have any further concerns or need assistance, please don’t hesitate to reach out. We hope to have the opportunity to serve you better in the future.
Best regards,
TravelUp.
Booking HTT-FBAS4V_9 They charge cancellation fee of $187.00 on hotels stay, I wasn't expecting that, because it was only few days after I made the reservation, be careful when you book with with them, you should try traveluro, they have cheaper rates, free cancellation and excellent customer service,
Good afternoon, Imad.
Thank you for your feedback regarding your recent booking with us.
We sincerely apologise for the disappointment you experienced concerning the cancellation fee.
At TravelUp, we act as an intermediary between our customers and the properties they book. As such, the terms and conditions regarding cancellations are set by the individual hotel and are communicated to you during the booking process. We strive to ensure that all fees and policies are clearly outlined, but we regret if this was not your experience.
We understand that unexpected fees can be frustrating, and we genuinely appreciate your feedback. It helps us identify areas where we can improve our communication and enhance the booking experience for our customers.
If you have any further questions or concerns regarding your reservation, please don’t hesitate to reach out. Thank you for considering us, and we hope to have the opportunity to serve you better in the future.
Best regards,
TravelUp.
Very good loved how easy it was took no time at all and the price was very good
Good afternoon, Zanthia.
Thank you so much for your wonderful 5-star review!
We are thrilled to hear that you loved your experience with TravelUp and found the booking process easy and efficient.
Our team works hard to ensure that our customers have a seamless experience while searching for the best prices, so it's incredibly rewarding to know that we met your expectations. Your satisfaction is our top priority, and your feedback motivates us to continue providing excellent service.
If you have any questions or need assistance with future bookings, please don’t hesitate to reach out. We’re here to help!
Thank you once again for choosing TravelUp, and we look forward to assisting you with your travel plans in the future!
Best regards,
TravelUp.
I came across travel up while searching for hotels in TripAdvisor and I am so glad I did as it saved me $600 in booking a room at the hotel, I was looking to stay at.
Good afternoon, Kimberly.
Thank you for your fantastic 5-star review!
We’re thrilled to hear that you discovered TravelUp while searching for hotels on TripAdvisor and that you saved an incredible $600 on your booking!
At TravelUp, we strive to provide our customers with the best rates possible, and it’s wonderful to know that we could help you find an excellent deal on the hotel you wanted to stay at. Your satisfaction is our priority, and your feedback truly inspires us to continue delivering exceptional service.
If you need any assistance with future bookings or have any questions, please don’t hesitate to reach out. We’re here to help you plan your next adventure!
Thank you once again for choosing TravelUp. We look forward to serving you again soon!
Best regards,
TravelUp.
So far we have only used TravelUp once for booking. I will give more feedback once we have arrived and checked into the hotel.
Good evening, Sherry.
Thank you so much for choosing TravelUp for your booking, and we’re thrilled to hear about your positive experience so far!
Your trust in us for your travel arrangements means a great deal, and we look forward to hearing more feedback once you've arrived and checked into your hotel.
We always strive to ensure that our customers have a seamless and enjoyable experience, from booking to check-in, and we are confident that your stay will meet your expectations. If you encounter any issues along the way or need assistance during your trip, please don’t hesitate to reach out to us at [email protected]. We’re here to help every step of the way.
Thank you again for your 5-star rating, and we hope you have a fantastic stay at your destination!
Safe travels,
TravelUp.
Very good prices. Quick and easy to enter in the details and receive the options we desired.
Good evening,
Thank you for your fantastic review!
We are delighted to hear that you found our prices competitive and the booking process quick and easy. Providing a seamless experience for our customers is one of our top priorities, so we’re thrilled that you were able to find the options you desired with ease.
At TravelUp, we strive to offer great value along with a user-friendly interface that makes booking stress-free, and it's wonderful to know that this was reflected in your experience. Should you need any further assistance with your trip or have any questions, please feel free to reach out to us directly.
We truly appreciate your feedback and your trust in TravelUp. We look forward to assisting you with your future travel plans!
Warm regards,
TravelUp.
Easy to navigate ….looking very forward to our stay……stayed at Swiss hotel years ago and really enjoyed it….also in the area we wanted to go do some sightseeing
Good evening, Kimberly.
Thank you for your wonderful review!
We’re thrilled to hear that you found our platform easy to navigate and that you’re looking forward to your upcoming stay. It's always great to return to a place that holds fond memories, and we’re excited that you’ve chosen to stay at the Swiss Hotel again. We're sure it will be just as enjoyable as your previous visit.
Being in the perfect location for sightseeing makes your trip even more exciting, and we hope you have a fantastic time exploring the area. Should you need any tips or recommendations to enhance your experience, feel free to reach out – we’re here to help!
Thank you for choosing TravelUp for your travel plans, and we can’t wait to hear how your stay goes!
Safe travels and best regards,
TravelUp.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good afternoon, Kristin.
Thank you so much for your wonderful feedback!
We’re thrilled to hear that you found our website quick, easy to navigate, and trustworthy. At TravelUp, we strive to create a seamless and user-friendly experience, and it’s fantastic to know we succeeded in meeting your expectations.
Your satisfaction is our priority, and we’re so glad you felt confident using our platform for your travel plans. If there’s anything we can do to make your future bookings even easier or more enjoyable, please don’t hesitate to reach out.
Thanks again for choosing TravelUp, and we look forward to assisting you with all your future travel needs!
Warm regards,
TravelUp.