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TrainPetDog provides breed-specific dog training and housebreaking information.


trainpetdog.com
Los Angeles, CA, United States
+52
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TrainPetDog Reviews Summary

The company has garnered a positive reputation for its knowledgeable and supportive staff, particularly in providing tailored advice for pet training and behavioral issues. Customers frequently express appreciation for the helpfulness and empathy demonstrated by trainers, fostering a sense of reassurance and confidence in managing their pets. However, some reviews suggest a desire for extended consultation time, indicating a potential area for improvement in service delivery. Overall, the sentiment reflects a strong commitment to customer satisfaction, with insights that empower pet owners while addressing their unique challenges.

This summary is generated by AI, based on text from customer reviews

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Australia
1 review
5 helpful votes
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Ripped off
February 20, 2018

Purchased for a once off fee of $37 per month to then find it appearing monthly. When I finally managed to get it cancelled they offered another "once off" fee for lifetime access. Surely getting ripped off by you was enough the first time without another "once off" fee.

Date of experience: February 20, 2018
Nancy R. — TrainPetDog Rep
over a year old

Apologies for the inconvenience caused. We had sent you emails after the monthly charge. Not sure why you didn't receive it.
I hope the matter is sorted now.
If not, please feel free to write to [email protected]

North Carolina
1 review
4 helpful votes
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Rip Off!
February 13, 2018

Several months ago I joined TrainPetDog for what I thought was one month for $37.00. They have been charging my account for all the months since then. I will have to check the records to see exactly how long. My husband handles all the accounting and bank statements; he figured I had ordered something beneficial. He asked me what I was getting for the $37 monthly. Well, I have never been on the site! During all those months! We immediately cancelled the card and got another one. NOW, we get emails from them that the card will not process their invoice.

This is a rip off. You can find the answers to all the training they offer FREE on other dog sites.

I would like a refund of all money taken from my credit card account during this time. They don't deserve even one star!

R Rogers

Date of experience: February 13, 2018
Nancy R. — TrainPetDog Rep
over a year old

Hi Rachel, We have an optional continuity program and we had not received any cancellation request from you. Else, you would not have been charged.
Please email to [email protected] with your email ID so we can track your order and refund you the payments.

Please understand that this is not our customer support system. The easiest way to reach us is to email [email protected] or log a ticket at http://www.trainpetdog.com/contactus/index.php?a=add - such that we know your email ID and quickly complete the processing at our end. Posting here doesn't give us any clue about your order.

Florida
1 review
10 helpful votes
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I'm on disability, I ordered the course and also paid for monthly membership thing. Thought it was my phone, that it wouldn't bring up any of the sites I received. After $150 plus $37 elite members fee, still no access to anything. I tried to let them know I coudn't bring stuff up. Fraudulent charges on card, so card is temporally frozen. Then I get text monthly payment not going thru, called and they were supposed to return my call. GOT CANCLED, (Ok by me I guess after seeing the other reviews)won't get my money back, but no more charges either! I did receive the paper back book though, verry expensive paper back at that price! Any way hope others have better luck, me im an IDIOT, and in dept for something I believed could help. Good thing for other reviews, I will cancel frozen card and get new one so no more fraudulent charges can be made, it won't exist anymore. As to that a big THANKS, good luck to anyone else and as for the company, carma sucks.

Date of experience: November 9, 2017
Nancy R. — TrainPetDog Rep
over a year old

Sorry to learn about your experience Wendy. We will refund your charges immediately. Can you please email to [email protected] with your email ID?

Virginia
2 reviews
8 helpful votes
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Wow!
November 8, 2017

Thank you, thank you, all of you. I was just getting ready to order this, but the training seemed much to easy for my stubborn husky puppy. So I decided to check reviews for trainpetdog whatever.
I'm so glad I did. Thanks again

Date of experience: November 7, 2017
Kentucky
1 review
7 helpful votes
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I immediately received the online course and then the written hard copy less than a week later. I was surprised after reading all of these reviews. I was expecting a rip off but I got what I paid for.

Date of experience: November 7, 2017
Texas
1 review
12 helpful votes
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Follow-up review
August 15, 2017
Updated review

I need to follow up on my bad review of TrainPetDog. I notified them of my concerns that I had not signed up but backed out of their website and was never given a chance to say yes or no to signing up, but still charged. I asked for a refund and was refunded the full amount no questions asked within days of the request. Although I still don't like their selling tactics, they were very prompt on my refund and I appreciate that!

Date of experience: August 14, 2017

Could not have said it better
August 15, 2017
Previous review

I agree with Judy S. I had already given my credit card info when they tried to upgrade me on many different items so I took all my info off the for and backed out. Unfortunately I am now receiving emails from them. Will now see what the process is to cancel!

Date of experience: July 30, 2017
Australia
1 review
10 helpful votes
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Scam
August 9, 2017

Signed up for basic course then had a guilt trip put on me to try and get me to sign up for other courseswhich I definitely did not, was really smelling a rat! So far $150 taken from my credit card. Unable to find a direct way to communicate with them. No response to emails or ticket. Unable to get through on phone. Now in the hands of me bank.

Date of experience: August 9, 2017
Nancy R. — TrainPetDog Rep
over a year old

Please email to [email protected] and you will get the refund.

Minnesota
1 review
7 helpful votes
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Ripoff
August 2, 2017

I keep getting emails from them stating I signed up for thetr service on 7/10/ 17 never heard of them before however I do believe they must have gotten my i fo for a very $#*!ty rescue group that I recently adopted a pet from and I say $#*!ty because they gave me a dog that they say was spayed and 2 month s later she went into heat now a month after that still haven't gotten a straight answer if she has even had shots so after severl attempts to fix and going to there web page its says site might me hacked. Great rescue group dog not fixed dont onow if sje has had shots and now my info out there great www.animalaid. Org on ft lauderdale fl be very weary with them no good
L

Date of experience: August 2, 2017
Oklahoma
1 review
11 helpful votes
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Thank you site jabber! Unfortunately I had put my credit card info in then got suspicious while they kept saying my order wasn't complete and kept trying to sell me more. When I didn't want to buy all the extra's they never gave me a chance to confirm the order just suddenly said the order was complete. I immediately ( before even leaving the page) asked for a refund! I will let you know how that goes.
Also when I tried to cancel the order all their troubleshooting FAQs definitely indicated a scam. I just wish I would have checked sitejabber a few minutes sooner.!

Date of experience: July 28, 2017
Illinois
1 review
13 helpful votes
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I was just about to purchase this program for my "specific breed" boxer when I decided to look for reviews. You guys saved me money, time, and heartache.

Date of experience: July 15, 2017
Texas
1 review
9 helpful votes
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Wow... Thank you, everyone for saving me from getting ripped off. Was about to purchase this program... But I'm in despite need of some real dog training tips. First time dog owner, lifetime dog lover. Have an incredibly awesome 6 month old Chihuahua and the cutest ever 2 month old (furry ball of energy) Pomeranian. That are driving me crazy... Please help me someone!

Date of experience: July 7, 2017
Minnesota
1 review
7 helpful votes
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I am very grateful for your comments! I have a newly adopted Beagle -Allie - she is nine years old. She was used for breading and only just got spayed in the past month. She is very smart, but knows littlie behaviourally... the loving and loyal characteristics are profound, however.

Your comments saved me from investing time II do not have with trainpetdog.com.

I will keep looking to help Allie. You have helped us along. We will find the next step.

Again, Thank You! - Julie

Date of experience: April 25, 2017
North Carolina
1 review
8 helpful votes
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Rip off - obviou
March 17, 2017

After reaching this site from a YouTube video on grooming Bichons, I came to a cartoon video - about Bichons. I first thought,"this dog looks like any other" so I did another search for pet dog training Nancy Richards and came to another site. Clicked on training for Alaskan dog and sure enough, it's the same video with the other dog type mixed in. I do not understand why this individual or business is able to perpetuate this scam since at l say 2005! I saw on ripoff report 25 claims dTing from 2005 to present. This is why the commerce department needs to regulate the internet under consumer protection. BUT, our Gov't is in the process of shutting down all agencies which means little illegal scams like this will be pervasive and the billionaires will continue on taking their money in off the backs of the rest of us or millionaires! SMHO!

Date of experience: March 17, 2017
Illinois
1 review
10 helpful votes
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Thank you for all of the customers who gave a bad review. I was going to buy the training materials, but after reviewing the bad reports I chose not too. I saved myself some money.

Date of experience: February 27, 2017
Florida
3 reviews
8 helpful votes
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Thankfully I had trouble on the website trying to sign up. Couldn't complete the deal so I gave up. So glad I found your website though, I certainly will check this site again and again.

Date of experience: February 18, 2017
California
1 review
17 helpful votes
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Don't give them a dime!
January 27, 2017

First, The booklet I received for my "specific" breed was clearly generic and used for other breeds, as it wasn't edited well, nor was it terribly accurate. The site access to "free information" all seems to lead to more books to buy.

Second, I left messages for months to get someone to call me back to discuss cancelling my monthly "subscription." No one calls back. When I finally gave up calling and went to the website, it gave me an inducement to pay another $37 for a lifetime membership. For "faster" service, it told me to log a ticket which the system won't submit. Nor will it submit your cancellation. I had to go to my bank and initiate a dispute in order to stop the payments.

Date of experience: January 26, 2017
New York
1 review
24 helpful votes
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I had to rate the site a 1 to put this review on line. Undeserved however. I work training dogs of all types. My breed of choice is Alaskan Malamutes and I have specialized in training "nordic or spitz" breed dogs for over 35 years. I have raised and trained multiple National Obedience Champions of my own, all of which have been alaskan malamutes and siberian huskies. The claims of teaching breed specific etiology and remedy is completely not true. The overwhelming majority of what they claim about malamutes is not true, unsubstantiated, or generic at best. Even what they claim are behavioral normalities unique to only malamutes is not true. Example: Malamutes are pack animals and require being dealt with in a different way. Truth is, all dogs are pack animals. All the info they give on how to train an alaskan malamute can and should be applied to all dogs. Are there specific training techniques and ways to behaviorally condition and or modify the Alaskan Malamute, absolutely. But there course and information does not discuss any of them. Like I said "generic". To the average indidvidual who is unknowledgeable about their breed or dogs in general, the course and info sounds legitament. To a savvy individual, it's easy to see it for what it is... GARBAGE AND LIES... Stay away from this scam...

Date of experience: January 19, 2017
GB
1 review
18 helpful votes
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Thank you.
January 16, 2017

I almost got sucked in to this training course. At the last minute I decided to see if their were any customer reviews. Thank goodness I did! After reading them on this site I decided not to go ahead. How do these people sleep at night, stealing people's hard earned money, nothing but thieves. Need locking up!

Date of experience: January 16, 2017
Arizona
1 review
18 helpful votes
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Nothing but a scam.
January 12, 2017

I wish I would have done a little more investigation into this site before I signed up but I didn't. This company will continue to bill you for the elite dog club even though you cancel. The info contained On this site is free online on other sites. I could never even sign in to the elite club. BUYER BEWARE!

Date of experience: January 12, 2017
California
1 review
14 helpful votes
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WHAT A NIGHTMARE
January 3, 2017

Have been charged every month for services I cannot access online. I have repeatedly called to cancel and emailed. No response. Don't waste your money.

Date of experience: January 3, 2017