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TrainPetDog provides breed-specific dog training and housebreaking information.
TrainPetDog Reviews Summary
The company has garnered a positive reputation for its knowledgeable and supportive staff, particularly in providing tailored advice for pet training and behavioral issues. Customers frequently express appreciation for the helpfulness and empathy demonstrated by trainers, fostering a sense of reassurance and confidence in managing their pets. However, some reviews suggest a desire for extended consultation time, indicating a potential area for improvement in service delivery. Overall, the sentiment reflects a strong commitment to customer satisfaction, with insights that empower pet owners while addressing their unique challenges.
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They show you the picture of a book while the whole time having you believe you will receive the course in a book, then they charge you $37.00 and then send you a "Thank you" email and asking for more money to get the course in a book! I canceled and I want my money back!
Relax. The 4 stars do not denote wonderful service, but they do note our sense of relief at this matter being sorted out an payment refunded. THANK YOU
I am not sure why someone from the other side of the world and in another hemisphere has to be the catalyst for action. Why of why guys did you not deal with this as soon as you got notice of my initial and very friendly comment.
Picture of Phoebe the dog... she so wished it had worked out!
Dear Train Pet Dog... Since I had heard nothing about my refund from yourselves I registered a complaint to the so called US Complaints Board. You must have seen this and wrote to them and to me saying the amount had been refunded. This was UNTRUE... NOTHING has been refunded.
Do not think that because we live in Africa that we have bones through our noses and do not understand the ethics of doing business. When we make a promise - we keep it. When we sell you something we deliver it.
In case you plead amnesia the latest correspondence is as below. While I am at it can I appeal to those of you US business who do have the proper values to lean on these charlatans who are dragging your name through the mud... read on
From: Charles Withington (Office)
Sent: Tuesday, 16 July 2019 4:01 PM
To: 'ComplaintsBoard.com'
Cc: 'Info DogTrainingInstitute'
Subject: Payment over deducted
Dear Sir,
I must tell you the statement that we have been repaid in full is NOT TRUE.
These people are dishonest.
They think that because we come from Africa they can behave like this.
Pet Dog should be ashamed of themselves.
My letter to them below:
From: Charles Withington (Office)
Sent: Tuesday, 16 July 2019 3:55 PM
To: 'Info DogTrainingInstitute'
Cc: '[email protected]'
Subject: Complaint to complaints board - Train Pet Dog
This has NOT been done
There is no money in our account.
How dare you reply to the US Consumer Complaints association and advise you have paid us when you patently have not.
This is unethical and dishonest.
I am once again going to bring this to their attention.
Charles Withington
Telephone: +27 22 492 3971 | Mobile Phone: + 27 74 1941 711
[email protected]
Luckily I didn't get any of the products that I was offered but subscribed anyways. I only unsubscribed today because I got two creepy emails. The first one was: Is your dog's life worth a $1 to you? This was because I wasn't clicking on any links I was sent and didn't buy any products. But the last one is what really shook me. It said; Hunter, is your dog dying a slow death? I'm glad I found this site and the reviews.
I subscribed for the $37us cost after noting their refund policy - namely
Refunds
TrainPetDog.com provides an unconditional, 120-day money back guarantee for all its products. If you purchase one of our products and are not satisfied with it for any reason whatsoever, please Contact Us within 120 days from the date that you purchased the product, and we will provide a full, no-questions-asked refund to you.
I wrote for a refund five days after purchase and this was *******@TrainPetDog.com that it had been paid - not received. I have followed up and will update this review if/when funds received.
Refund received three days following my request. Well done
Hello Eric,
Thank you for your feedback.
Indeed we honor refund requests as soon as we receive them.
Wish you the very best in training your dog.
Cheers
Nancy R.
If we have enough complaints we can put them out of business. I am wiring the Better Business Bureau and the Attorney General Of their state to investigate this company.
I hope you will also.
Hi Dan,
We apologize in case you have ordered our product and are disappointed with our service.
Do let us know what we can do to help you.
Please email us directly to [email protected] to get a prompt response from the team.
Regards
Nancy
This company doubled charged my credit card on my initial purchase and then
Started charging me a monthly fee of $37.00. Even after I cancelled my membership.
They will not return your calls or return you monies. SCAM
Hi Charles, sorry to learn about your experience. Since this is not a customer support desk, we don't have your details with us. If you can email us to [email protected] with your name and email ID, we will track your order and promptly refund your charges.
I read many reviews about TrainPetDog.com and signed up anyway. After seeing the presentation I was very impressed with the insight presented in training a dog. It was not completely relevant but I appreciate the professionalism put into the content. The information provided in the online service is excellent. Very informative, detailed, and logically progressive. I have had great results training my puppy using the database thus far. In fact, I ordered the book and decided a week later I did not want it because the online version was more than adequate and they refunded my money right away. I agree that when you sigh up they promote much more than I was willing to sign up for but it was not an issue for me. If I were running this business, I would probably do the same. I am deducting one star for that reason alone because it did get very confusing. Bottom line, the content is very well written, constructed, intuitive to follow and I am getting excellent results with my training.
Many thanks for your positive feedback Philip. We sincerely appreciate.
So happy to learn that our training tips is giving you excellent results.
I bought one of their books which is fine... Really disliked how they give you the "free" Elite Dog Club for one month then automatically charge your card $37 a month after. I went on there anyways to check it out while it was free for me. Personally it wasn't something I would pay $37 a month for so I canceled the subscription before they billed me. During the 2nd step of the 3 step process to cancel they offered me a ONE TIME FEE OF $37 TO HAVE A LIFETIME MEMBERSHIP! This upsets me because I'm sure there are people that enjoy this site and these poor loyal customers are being taken advantage of.
Thank goodness I read the reviews before I purchased. Thank you to the people who took the time to submit a review.
More of my money. You have not communicated with me except to take money and I have received nothing You owe me $64.60.
After I left a negative review in November, Nancy Richards got in touch with me and has offered me free lifetime membership plus access to the Elite dog Club. There are one on one training calls which I find very useful. I am rescinding my original review
Hi Barbara, Sorry to learn you had a bad experience with us. Whenever a customer asks for a refund, we honor it - no questions asked. Request you to kindly send an email to [email protected] and I will personally trace your order as well your emails and customer service tickets to verify why did this happen. Apologies for this.
Regards, Nancy
I copied and pasted it but I will try it again. And again I will copy and paste it so there is no mistake. I am sending you one of the emails your company provided me with after I paid for the course. I am sending it the evening of Tuesday Sept. 11th.
Since you had ordered long back, I am not sure if that email exists. Please send an email to info@trainpetdog, com and we will take it up from there. SiteJabber is not our customer support forum. You will get quicker responses if you email us.
So I read this companies response back to me and it asks me to send them some info so I find my original info for the purchase to prove I bought the training stuff and copied and pasted the email she gave me so there would be no mistake... AND IT BOUNCED BACK AT ME IMMEDIATELY! Really? You gave me an email that doesn't work? And this is suppose to assure me that you are a reputable company and that you are going to fix the problem and give me the link so I can use the product I bought? Seriously?
It wasn't anything that I was expecting and I couldn't get online either to their site so I wrote to paypal which is what I used to pay for it with. I bought this some years back now. Anyway, I told paypal what was going on and they reimbursed me my money because they were not giving me what I bought. So at least I got my money back,. Tonight a friend of mine was talking about her granddaughters dog having issues and I told her I still had this training thing and she was welcome to use it to see if there was anything of use on it. So I went to the emails I had and clicked on the link and nothing... the website will not come up! Piece of trash. If you do want to buy it I suggest you use paypal who will back you up if you want a refund. Visa will too but it's more difficult.
I am sorry to hear that everyone got scammed! Y'all saved me and several friends from going through the horrors.
Hi Nina,
You could have given us a chance to see for yourself if these were true. We wouldn't have been in the market for more than 10 years by just scamming people online.
I PURCHASED YOUR PROGRAM ON MAY 2018. IT SAID ON YOUR WEBSITE THAT I COULD SIGN UP FOR $1.00 FOR 3 DAYS TO TRY IT OUT AND IF I WANTED TO KEEP IT I WOULD BE CHARGED $37. SO I SIGNED UP AND TRIED IT. IT DID NOT WORK FOR ME SO I CANCELLED WITHIN 2 DAYS. WHEN I CANCELLED THERE WAS NO CANCELLATION NUMBER OR CONFIRMATION NUMBER GIVEN. BUT IT DID SAY THE ACCOUNT WAS CANCELED. NOW 3 MONTHS LATER AS I LOOK THROUGH MY CREDIT CARD STAMENT I SEE THAT YOU HAVE BEEN CHARGING MY CREDIT CARD THE $37. I CALLED MY CREDIT CARD COMPANY AND THEY REFUND THE TOTAL AMOUNT. ON TODAY I LETTER FROM MY CREDIT CARD COMPANY SAYING THEY ARE TAKING THE MONEY OUT AGAIN. FIRST OF ALL I FIND IT REALLY SHADY THAT YOU DO NOT GIVE A CONFIRMATION ON CANCELLATIONS, YOU DONT EVEN ABIDE BY YOUR OWN 120 day 100% MONEY BACK GUARANTEE. "WOW". I WOULD LIKE TO RECEIVE A REFUND OF MY MONEY.
Hi Karon, Sorry to learn about your experience. First and foremost, we don't have any offer of $1.00 for 3 days. We offer Elite Dog Club membership free with our Dog Lovers Training course. You may opt out of it during ordering - so you are not forced to have any recurring payment product from us. And even if you subscribe to it, you can always cancel it within the first 30 days and not be charged at all. I am sorry to learn that your cancelation didn't take into effect. Can you please email to [email protected]? We need you email ID to track the order and refund the payments.
My Credit Card stop the transaction. I was informed by my credit union, The billing is Cyprus. Now I don't know if the Greek or Turkey half of the country. In1975 I was there when both side attack this resort island. Buyer beware.
Hi Ed,
Sorry to learn about your transaction. We take your consent when you are ordering and then we send you voice messages as well as emails after you have been charged for Elite Dog Club. The best way to reach us is to post a ticket or email us at [email protected].
This past Saturday night, I was in tears because I am having so much difficulty in training my puppy. I thought I had found the answer with this website, I was so happy! The back of my mind told me something was off, but I was running on a mixture of very little sleep and desperation. As soon as I ordered, I thought, I better put this name into Google to see if it is legit. I can't say I was surprised when I found this page, and quickly went to my credit card to dispute the charges (I was not sent any dog training info from the "business", such as it is. Anyway, I was able to dispute the charge with my credit card today, and they reversed the charge. It's sad that this is the world we live in today, so many scammers out to make a quick and dirty buck. I also filed a report with the FBI, hopefully these jerks will get shut down.
Kim, Unfortunately you didn't even give us an opportunity to prove our services. But you were prompt enough to post a review.
I requested everything I already listed, but you disputed and did not refund any money, everything was done before the 120 days, but you did not acknowledge any of my request, I do not mind to pay for the pain book, nothing elite, and nothing interesting either, but all the other charges you did not refund, you probably cancel the subscription but never give me ANY REFUND! You sound like an angel, but your company only sucks money from honest people. DO NOT DO BUSINESS WITH THIS OUTFIT, ready all other reviews! All the same, they just keep your money!
Apologies again for your bad experience with us. Honestly, we didn't receive your refund requests. We don't deny refunds at all. Can you please tell us which email ID or phone # did you contact us? I will put that for monitoring such that no customer has similar experience in future. Apologies again.
Do not trust them with your credit card! I order a hard copy training book. They issued 3 different charges one for $101.95, other for $37.00 and the third one for $97.00. I do not know the reason for 3 charges when I only want was the hard copy book. Also they charge me for international fees 3 charges for a total of $7.08. As far as I know Santa Monica, CA is still part of USA. After they got my credit card they charged me for whatever they sell without my authorization and refused to give me credit for the things I did not order but they say I did. I called them and they also denied the refund ant told me that my complain was outdated. My purchase was made on 12/27/2017 and I started to complain as my fist billing date Dec 12/ 2017 to Jan 11,2018. I did not wait long to dispute but they absolutely denied my claims. Be careful with this people, they are professional thief, after they get your credit card number they charge anything they want. I have been charged total $247.05 for a book? This is the most expense book I ever paid for, but I did not order.
DO NOT BUY FROM HER THIS IS A HUGE SCAM I HAVE TRIED TO SEND EMAILS AND DISCONTINUE THIS AFTER THE TRIAL I AM POSTING ON ALL SOCIAL MEDIA THIS IS AWFUL IT IS ALL OVER THE INTERNET IT IS A SCAM THIS IS CAUSING ME TO CANCEL MY BANK CARD FOR ACTION AS THEY CHARGE FROM CYPRESS FROM INDIA AND NO NUMBER TO REACH THESE THEIFS!
Our phone number, email contact and ticketing link are clearly mentioned in our website. https://www.trainpetdog.com/contact-us.html. Anyone contacting us gets prompt refund. Its easy to post comments here - even without trying to get in touch with us.
For $134, I got nothing of value! Then they try to sucker you for $37 a month!
You can get better information from a pet store book on dog care for $3.50!
Sorry for the delayed response.
If you can kindly email us to [email protected], we will refund the money.
My first clue should have been the low quality of the website. Some of the videos were good, but no where do they say that it is a monthly fee. Beware.
Update: I tried to log back in (after being charged the $37.00) to try to request a refund, but my account was already canceled. That means I paid $37 and instead of canceling the membership when the month was over, it was canceled immediately without being refunded Probably the worst experience I have had with an online vendor.
Hi Brian,
I am sorry to learn about your experience with us. I hope you have contacted our customer support at [email protected] to resolve the issue.
During ordering, we offer a FREE Trial for a monthly membership site - and we don't charge for it for a month. Customers can cancel their membership during the free rial and they won't be charged for it at all. Even customers can cancel it after they are charged and they are immediately removed from the recurring payment. Also, if customers ask for a refund, they are refunded immediately.
Regards
Nancy
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Hi Charles, Your payment was refunded as soon as we had been notified. It takes 3-4 days to show the refund on your statement which caused the delay. I am happy that you are now relieved. I can assure of the best service, if and when you need.
We really appreciate you posted your final feedback here. All the best with Phoebe.
Regards
Nancy