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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Partially satisfied
June 16, 2022

Partially satisfied, The item has a lock that is attached to the handle I am unable to unlock it because there's no key and I thought it came with the key I don't know how to get it off not happy with that and they could've clean it completely before shipping

Date of experience: June 15, 2022
New York
1 review
0 helpful votes
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Awesome
June 16, 2022

Awesome fast great time and bring it to the new house

Date of experience: June 15, 2022
New York
1 review
0 helpful votes
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.
June 16, 2022

………………………………………………………………………………………………….………………………………………………………………

Date of experience: June 15, 2022
Georgia
1 review
0 helpful votes
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Purse
June 16, 2022

The vintage item was exactly as described. Thank you!

Date of experience: June 15, 2022
New Jersey
1 review
0 helpful votes
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Beautiful
June 15, 2022

Amazing bag looks great, I would definitely order again. Came very fast and secure. Spoke to seller was very nice.

Date of experience: June 15, 2022
Colorado
1 review
0 helpful votes
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Nice website
June 15, 2022

Nice servicing, easy to finance then making the dream come true!

Date of experience: June 15, 2022
Michigan
1 review
0 helpful votes
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Perfect Transaction
June 15, 2022

An extremely positive first purchase! The wallet was in like new condition, a perfect replacement for an identical one I lost. Shipped lightning fast and packaged well. Thank you very much!

Date of experience: June 15, 2022
Washington
1 review
0 helpful votes
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Overall positive experience
June 15, 2022

Product as described.
In good condition.
Came in a timely manner.

Date of experience: June 15, 2022
Illinois
1 review
0 helpful votes
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Beautiful Gucci
June 15, 2022

"Valentina" arrived and was just as expected. Beautiful bag with great communication about order placement, shipping, and expected arrival.

Date of experience: June 15, 2022
New Hampshire
1 review
0 helpful votes
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Perfect :)
June 15, 2022

Excellent service! I am 100% satisfied with my purchase :)

Date of experience: June 15, 2022
New York
1 review
0 helpful votes
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Bought Myself A Bag
June 15, 2022

Tradesy was very easy to use - I found a great bag for a great price.

Date of experience: June 15, 2022
New Jersey
1 review
0 helpful votes
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Great experience, great bag
June 15, 2022

I received my bag and just love it! It was exactly as described. The seller sent it out quickly, and it arrived on time. Easy from beginning to end!

Date of experience: June 14, 2022
Washington
1 review
0 helpful votes
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Slowest delivery ever!
July 15, 2022

I purchased the sandals on June 1,2022. Item was supposed to be delivery two days later. A week passed and no package, I checked FeDex tracking and they kept changing the date of delivery to later dates without any reason. At the end, I received the package on June 14,2020, and only because I kept complaining to FeDex. I also messaged Tradesy and Mercedes was really helpful, she also tried to get information as why my package was delayed, when she did it, FeDex finally set a date.
I was supposed to sign for the package upon delivery, but the FeDex person left the package at my from door without even ringing the bell, they didn't want to face me.
I know this problem is more from the FeDex part, but I'm writing this so Tradesy knows that Fedex is not reliable and I'm probably going to take this problem into consideration if I want to buy from Tradesy again.

Date of experience: June 14, 2022
dev o. Tradesy Rep
over a year old

Hi There,

We recently reviewed your feedback and wanted to follow up with you.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.

Gosh, we are so sorry for any shipping issues caused by the courier! Though Fed-Ex is our main courier at this time, sellers also have the option of USPS if they are using our shipping labels and kits. That said we have notated your experience to our Product Team for review. Please know you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.

It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Arizona
1 review
0 helpful votes
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HAPPY
June 14, 2022

Fedex was delayed but other than that I love it :)

Date of experience: June 14, 2022
Georgia
1 review
0 helpful votes
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Great and prompt service! I am pleased with my service and the condition of the used YSL clutch.

Date of experience: June 14, 2022
New York
1 review
0 helpful votes
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I'm wearing it already!
June 14, 2022

Fast dependable service. I placed the order on I believe a Friday and wore to work today. Couldn't be more satisfied with delivery. Found a dress that was no longer available on line at the store.

Date of experience: June 14, 2022
Alabama
1 review
0 helpful votes
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Nice purse
June 14, 2022

Everything went well. I got the purse in just a few days. I am very happy with the purse.

Date of experience: June 14, 2022
Michigan
1 review
0 helpful votes
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Good and fast and seller reply faster I got it on time

Date of experience: June 14, 2022
Texas
1 review
0 helpful votes
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Cute wallet
June 14, 2022
Updated review

Love it love it love it love it love it love it love it

Date of experience: June 13, 2022

Love it everything
June 8, 2022
Previous review

Love it everything

Date of experience: June 7, 2022

I love everything about Tradesy!
June 8, 2022
Previous review

I love everything about Tradesy!,

Date of experience: June 7, 2022

It's been great
October 3, 2021
Previous review

It's been great

Date of experience: October 3, 2021

So far so good!
September 29, 2021
Previous review

So far so good!

Date of experience: September 29, 2021

It was great to see so many great handbags at great...
September 24, 2021
Previous review

It was great to see so many great handbags at great prices

Date of experience: September 23, 2021
Texas
1 review
0 helpful votes
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Review
June 14, 2022

My ring arrived on time and was very carefully packaged. The ring was in excellent condition. In fact, it is just like new!

Date of experience: June 13, 2022

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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