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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I didn't realize this bag was coming from Japan. I prefer sellers / shipments from the USA. However I am pleased with this purchase.
I was looking forward to receiving my purchase because it was advertised as "New with Tags"; however, there were no tags, no original packaging... not even inside my item, and a label was tapped to the inner packaging box... as if contents shipped were also not in original box/packaging. As a result, I'm unsure whether this item is new or used— dissatisfied!
I will definitely be ordering again from Tradesy. They were honest about what the product may be missing whether it's a Botton or slight scratch. Also they were very fast with delivery. I love the confirmation of delivery as well. This site is excellent
Received my merchandise quickly and exactly as advertised. I love my new Louis Vuitton Makeup bag, it's gorgeous!
My experience with Tradesy is always top notch! I love it!
Exactly as described. Love it - thank you! Will definitely use Tradesy again. Highly recommend.
The shoes were in perfect condition and arrived very quickly. Tradesy provides constant communication every step of the purchasing/shipping process.
Quick and Easy. Too early to rate honestly because I did not know about delivery. Just purchased my product.
Delivered on time, packed perfectly, beautiful my new pair, I can't wait to wear them. Thank you.
Shirt was just as pictured but the "L" size must be a child's large. Unreturnable. Money lost. Lesson learned.
Hi Kate,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy.
We are so sorry the item you received was not what was expected from the listing in regards to the size. Please know final sale items on Tradesy include all items that are $50 and under. That said I have provided your feedback to our Product Team to review. Please know we are always here to provide you with further insight into any orders placed or Tradesy Policy. If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
They arrived on time. And are brand new. They are gorgeous. It was hard to find fabulous white sunglasses at any other discount store.
I love this site. I find what I'm looking for each time.
I found what I was looking for. Payment went easily with AFIRM
I am very happy with this site. There are many choices.
Love this site and the selection of items! Prices are great and delivery is quick!
Spectacular! Unlike my first experience with a different seller, this on was better than I even hoped for! N
Easy to use and great selection. Fast deliver. Excellent quality control.
Good experience; item was available and as described
Great suitcase... new with tags! Delivered quickly too!
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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Hi Mz. Beezy
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
I am so incredibly sorry the item you received wasn't what you were expecting. I know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return for inaccurate or inconsistent listing details within 4 days of delivery. If it is deemed misrepresented by our returns team we will issue a refund to the original payment source.
Additionally, You can request a return for any reason within 4 days of delivery. You'll send the item to Tradesy for free, and we'll issue Tradesy Site Credit for you to find something new. Once we receive it, we'll email you to confirm the return has been processed and your Tradesy Site Credit is available.
If you are within the 4-day return timeframe please go to your Purchases page on your account and click the "Request Return" button on the item you would like to return, then select your return reason and submit the return request.
If you need assistance with requesting a return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!