TradesyReviews 9,836

I now buy most of my clothing from shop-hers.com which is a fantastic recycled luxury website. I was never into online shopping but now I'm gradually replacing everything in my wardrobe with really nice labels that I have never previously been able to afford - and which have either been sitting in someone's wardrobe with tags but never worn, or have only been worn a couple of times and is like new. I don't get stung with shipping for every purchase as you have free shipping up until the end of the following month if you spend US$250. This has saved me so much money as I live in Sydney and this website is based in Santa Monica. The website has the best layout too and is extremely easy to navigate. They also have the "make an offer" functionality which means you can negotiate the price with the online sellers. I have checked out other luxury recycled websites but they don't even compare. I am addicted to shopping on this website and I don't bother going to the high street shops anymore! Highly recommend it!

This is like Vaunte, Shop-Hers, and Ebay and it just doesn't work, for me at least. Buying recycled stuff online is just so risky. I bought a few things on the site and nothing was ever as good as the seller described it; there is almost always some smell, some stain or some abuse. And, two fakes. Tradesy takes returns but they really prefer to give credit and not a refund, so it takes forever to get out because you have to use the credit. Their customer service which used to be pretty good has gone downhill.

To me, signing on to this site means a whole lot more emails on stuff that either isn't what it is supposed to be or isn't even on the site.

10/01/2016 - Was a very small "closet" seller on Tradesy for a couple of years, and was pleased to have made a handful of sales, not as many as on another, probably due to its clientele (younger; 16-35?) These sales went well, and there were no problems with collecting my funds. I was not required to check-in very frequently; my account was linked with my email address, so I was alerted if there was any activity. My last check-in was a couple of months ago, when I updated my listings, and made my firrst purchase. I just logged in again to check my listings to discover all were gone, apparently deleted by the firm, for no reason. I wanted to contact them, but also discovered that they eliminated the choice to phone them, but replaced this option w/ a chat service. I emailed them, and wow-didn't receive an answer (previously, I had excellent communication)! So, I guess I'm a gone girl as regards to using this site as a seller OR buyer - I won't return at all... What professionalism!

Worst customer service I have experienced. Do not waste your time or money on this site. I gave them 3-4 chances and they screwed up each time - they don't take responsibility always blaming anyone but themselves, they lie about the condition of the items they sell for their VIPs and then claim they never said this or that about the item, they're rude to their customers, they don't make bad situations any better by offering some sort of credit or discount... the list goes on. I've had bad experiences with Rachel and Camille. Blair is questionable as is the whole business. Customer service goes a long way when it comes to a business and it is just unacceptable to respond to your customers in the unprofessional manners that I have experienced. It was mind boggling to me that you guys couldn't just own up to certain things even if it was the seller's fault and not yours specifically... after all, you do get a percentage of the seller's earnings. Don't let issues drag on, please respond promptly to your customers and correct them immediately even if it means losing a sale or commission. Little things go a long way.

Items depending on the seller can be amazing have had some good luck! But free shipping is a lie you get charged by the courier if your international and after speaking with the courier they explained it wasn't duties or custom it was an actual shipping charge. THE WORST PART IS THEIR CUSTOMER SERVICE, ABSOLUTELY TERRIBLE AND BLAME EVERY THING ON THEIR CUSTOMERS. Was going to sell some items on the site currently not sure if I still want too after dealing with them. Would only spend my money here again if the item I was dying to have was reasonable priced. Very disappointed over all. Being generous with 3 stars.

Not at all thrilled. Purchased 3 items from 1 seller, whom I later found is a resale shop. First, the items were described fairly well, but were in worse shape than I expected. Then, I couldn't purchase all three at the same time, so had to make 3 separate purchased. The only good thing is I did complain that I shouldn't have to pay shipping for 3 items coming from the same place at the same time and they offered me store credit. Not a refund. So I ended up finding a blouse, which isn't all that great. I really have no interest in trying my luck there again.