TradesyReviews 9,836

I purchased a chanel necklace from SHOPHERS which came in broken and FAKE. When I tried to rectify the situation I only got more discouraged. NO ONE WOULD CALL ME BACK and all of my questions in my emails were ignored. I would NEVER use this site again bc the customer is always at a loss when CAMILLE(Customer service) refuses call back or just plain ignore everything. It was so incredibly frustrating bc I had already paid, so they had my money. DONT USE THIS SITE... unless your money grows on trees!

I had a Chanel Flap Bag that I inherited and no use for. It was vintage yet in pristine condition - always stored with tissue paper and in the dust bag. I listed it on Shop Hers and it sold very quickly. I shipped it to Shop Hers who on the same day they received it - accepted it as authentic. I received my payment as promised within 5-7 days. They do take a larger percentage than E-Bay but I also sold it for much more than I would have on E-Bay. Everything went as promised!

I ordered a bag last week then happened to see the same bag in a store... was not as impressed as I thought I'd be, so I canceled the order before it shipped. Tradesy told me to contact the seller directly, so I did. The seller said she'd cancel and I should contact Tradesy for my refund (I had already been charged). I waited a few days then contacted Tradesy for my refund as instructed, and they told me the sale had not been canceled and I would need to contact the seller. I am not a ping pong ball and would love if Tradesy and their sellers could get on the same page. Until that happens, I'm out a couple hundred dollars. The business model doesn't seem to work... too many cooks in the kitchen and this customer is incredibly frustrated.

I heard the founder talk about everything being authentic but it doesn't take long to realize that Tradesy does not authenticate. You buy an item on the website and only if you question authenticity and return it will Tradesy get involved. So if you aren't knowledgeable about the brand, you have a risk of getting burned. Worse, if you send Tradesy back something that you say is not authentic and they say it is, they will not give a cash refund. Ebay's buyer protection plan is so much better but it's the same problem about authenticity. YOU CAN BUY ON THESE SITES IF YOU DON'T KNOW THE PRODUCT ENOUGH TO KNOW AUTHENTICITY

They claim to be the only exclusive online retailer of used and new luxury items which should have alerted me to their dishonest business practices and claims. There are hundreds of online sites that deliver these used and new good such as Real Real, Tradsey etc.; I purchased a number of items and they would not ship them at the price that I purchased them for. They called and said there was an issue between them and the seller and the orders were cancelled. This was not an authentication issue but an error by Shop Hers. How can a company NOT back there online price?

I purchased a jacket from tradesy received it in a timely manner but it was dirty stained and smelled. The seller listed the jacket as looks brand new no signs of visible wear.
I returned the jacket the next day and I am just waiting for the team to inspect the jacket to see if a refund is applicable. I don't know how long it takes to inspect a jacket with clearly visible stains. I emailed them and they are glad to give me credit right away. I don't want credit I want my money back!

I have been buying items from Shop-Hers since last year. I live in Australia and all my items arrive quickly, beautifully presented. I could not be happier with the service. The online sales assistant provided valuable information and support every time I needed it. I will definitely will be using their service and can truly recommend it to everyone.

I have sold and purchased on shop-hers. During both processes, it was a very smooth process and customer service promptly answered all questions I had. However, the second I tried to make a return, it was the complete opposite. I couldn't get a peep out of customer service. I sent several emails inquiring about my return that went unanswered for days. I'd have to catch them on the live chat just to get a response. This is an issue because they have a very strict and time sensitive return process. When I complained to them about my experience, it went unacknowledged. No one reached out to apologize for my experience or provide any type of explanation. Bottom line sell if you want, but only buy if you plan on not returning.

Tradesy is the best thing that has ever happened to the online fashion world. "Your closet is a goldmine", nothing truer was ever said. I have been selling on Tradesy and have had over 100 sales, with NO PROBLEMS AT ALL, one return out of 105, and that was TOTALLY MY FAULT, as I was not that familiar with the product. Tradesy even returned the item to me, ON THEIR DIME, which was impressive in itself, the way they care about their buyers and sellers.The only problem I have ever had is with USPS not scanning packages, but Tradesy always makes it right. The customer service reps are second to none, never once called without a problem immediately solved.

I can not thank Tradesy enough for offering to allow me to sell my many closets, and my 3 girl's 17-25. And I have not even made a dent in all the closets. YES, I LOVE IT SO MUCH, I WANT TO TELL THE ENTIRE WORLD. By the way, I very rarely write reviews or post on forums, not even on Facebook. Just saw some of these outrageous reviews, and had to comment. Anyone wanting to contact me about Tradesy and my experiences feel free to, as I have nothing but praise for them. Vicki Paar

I love the items I receive from shop hers however the delivery time has to improve. I will be more apt to use other sites like Tradesy and Yoogis closet just for that reason. Most sites don't debit your card until the item has shipped, however, I have purchased items as much as $1200 from shop hers, in which, my credit card is debited immediately and for up to 2-3 weeks there is no sign of the item being shipped. That's bad business. Not happy with that at all.

I just started selling on Tradesy.com a few weeks ago. My first sale was a pair of boots. I had selected to ship with the printable label, but what I didn't realize was that the size of the package is pre-determined. You can't just ship using any box and slap their label on it. It's a priority mail label (and you can't use a flat rate box). The post office clerk took pity on me and accepted the package but made me promise not to do it again. The second item I sold was a pair of shoes and I had selected the free Tradesy shipping kit (which, from what is promised on the website, includes a box and tissue paper and "beautiful packaging"). I waited 5 days for the kit to arrive. When it did, finally, it was a plastic polymailer with a label on it. No box. How was I going to put a pair of shoes in that? When I contacted customer service, they said they don't provide boxes. When I asked why the website says they provide boxes if they really don't, they never answered me. I was later instructed to pay the shipping cost myself, using my own materials, and they promised to reimburse me. I did get an email after the package was accepted at the post office giving me the steps for reimbursement, so I'm hopeful that this will actually happen. My advice is not to ship anything that won't fit into a polymailer.

So my 5 year wedding anniversary just recently passed and I was struggling to find something great for my wife. A friend told me about Shop Hers and the amazing products they have at a discounted rate, so I figured I would check it out. Not knowing much about the fashion industry and what I was getting into I was a little worried, but the person running the sales chat was extremely helpful! They walked me through the process and even gave me some ideas on what to buy for my wife based on some of the things I told them she liked. I then was introduced to Meredith who helped me through the entire ordering process and kept me updated each step of the way.

They really do make the process very simple and easy, while making you feel comfortable with your purchase. I ended up buying my wife a new bag and she loves it! The only down side is that I ended up telling her I bought it on Shop Hers... and now she's always buying stuff on the site!

I definitely would recommend this place to anyone (male or female) looking to buy an awesome product at a great price.

I AM DEALING WITH A CUSTOMER REP NAMED BLAIR.
I SOLD A REAL TIFFANY BRACELET TO A SELLER.
SHOP-HER EMAILED ME SAYING ITS INAUTHENTIC OK, NO PROBLEM SEND IT BACK.
I SENT THEM A PRE-PAID SHIPPING PACKAGE & THERE TELLING ME OH! THE MAN GUY FORGOT TO TAKE IT.
MAN LOOK I DON'T SELL FAKE STUFF! MIND YOU I SELL ON POSH, EBAY & TRADESY, ETSY.
NEVER HAD A PROBLEM.
SO THEY BETTER SEND ME MY REAL BRACELET.
MIND YOU I HAVE AN OFFER ON THERE SITE NOW FOR ANOTHER BRACELET.
LOOK IM NOT DOING BUISNESS WITH THEM ANYMORE.
"I DON'T TRUST THEIR CREDITABILITY"
I WILL BE CONTACTING A LAWYER IF I DON'T GET MY STUFF.

I have tried to purchase two items from Tradesy and have had very good, prompt, effective customer service. In the first situation, the dress was not as posted by the seller, but Tradesy agreed and refunded my money. In the second situation, the seller did not confirm the purchase in the 5 days set by Tradesy. I called on day 4 to customer service to inquire on the shipment. The customer service representative stated he would send a separate email to the seller to have them confirm the sale. The seller did not confirm the sale and Tradesy, true to their policy, released my money back to my card. Although I have not been able to buy any items through Tradesy YET, I am pleased with their customer service and consistency. Tradesy is a place sellers and buyers can come together to purchase. Tradesy can't be responsible if the seller misrepresents the product or does not confirm a sale. But in each situation, Tradesy provided very good customer service and refunded my money.