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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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All anyone has to do is go on Tradesy website, its s great. I look forward to shopping. There is so much to see and u never know what u might find.
Tradesy Folks, I do love shopping on this site. I love the layout (so clean and organized and simple to search for desired items) and I am hooked on the amazing "follow-up" process that happens I add an item to my favourites (Canadian spelling, so not an error) and then I get a message indicating that the price has been reduced. Sold! That said, international shipping is killing me. I can't count the number of items I have taken out of my bag once I discovered that shipping would cost half of the price of the item. As infrastructure continues to progress with the growth of your amazing company, there must be a solution in the mix somewhere. I have faith in your creative energy and your ability to risk-manage. Expanding to include more of us in a meaningful way may be something to keep on the radar for the near future.
Fake products and fake authentication team!
STAY AWAY!! Even E-BAY BACKS YOU UP WAY MORE THEN TRADESY. Awful experience. I would give it a zero on ratings If it was available.
Consigning or shopping, I find Tradesy a great online site... great selection, great prices, super convenient to buy or to sell as well.
Everything is easy and clear, really love this site as they have amazing name brand items. Would give 5 stars however the fact that you only get store credit if you need to return something sucks. Makes me think twice about spending $400 on a jacket that might not fit and then I'm screwed.
I am so excited to have found your site.
I am sharing it with my daughter, sister, and friends.
I have been shopping so now I am ready to start selling some items from my clause.
Beverly
I give them a minus 1 star. At first I was pleased with them but they are refusing to give me back my money for a returned item after I replaced it with an item costing twice as much. They will only give me a site credit. I am extremely unhappy and don't recommend anyone to buy from this site based in their return policy. They are a sleezy.
Horrible customer Service! Long wait times and response times
Poor attention to detail
Company reps with lack of experience and knowledge
Unprofessional and impersonal interactions. Tradesy doesn't care about people. Tradesy doesn't take seriously and doesn't penalizes dishonest sellers. Tradesy allow sellers put back the merchandise, even if they know that it isn't real. Tradesy is writing fake reviews on here for themselves. They are trying to cover up the reviews from real people with bad experiences
I like easy credit and nice products. Best site I've seen for variety and quality. I can't wait to get my new items!
Tradesy is so much fun. I could sit for hours checking out my biggest weakness which is handbags. I love Coach and it's nice to be able to buy them at a cheaper price. Who doesn't like a deal? Tradesy sellers also let you know the condition of the bags. I have been looking for a Coach with purple and finally found one after a very long time of searching. Thank you Tradesy. I will be back!
I really enjoy shopping with Tradesy. I am able to get the best deals at awesome prices from the comfort of my home. Thank you!
I have been shopping on Tradesy for over a year now and have always had an excellent experience. You are notified when the item has been shipped and when to expect it. I have never used the return policy but I feel comfortable knowing I can return anything if it didn't meet my expectations for store credit.
I like see it be a little better! To shop so it would be a better and to get I like I had hard time finding the I liked over and over again! Okay Thank you! A'm I getting free shipping? With my order?
There isn't another site on-line that offers more selection of high-end designer named consignment items.
Was very easy to pull up was I wanted. Love the "favorite" button! I didn't have to refund items that I liked. Can't wait to get my purchases!
Why they are still doing business?, they are scammers, both to the buyers & sellers! Lots of complaints and yet, they are doing business, they sell fake mdse., but claimed & authenticated the mdse. Even it s very clear they are fake and then keep the money, that is estafa!
For sellers: READ CAREFULLY: They will take your earnings and keep them and just close your account. And then claim something saying is stated on their website. They do dirty business. Never sell with them because after a few runs they will do you dirty. They charge you (as a seller) 20 % off your earnings claiming that it is for a "better" customer service and opportunities to sell for you ( as a seller) BS.
FOR BUYERS: they sale fake designers bags like crazy. I had to report items all the time for being counterfeit. And they just don't care.
CUSTOMER SERVICE: Inexistent. They are always closed, always busy with another customer to answer your call, always busy to answer emails. Even thou they only work three hours a day for about three days a week. So don't expect you will get customer service at all with them. Just take your things and sell them on eBay that will work better. Believe me. They screwed me so many times last time they took large money off my account and never answered the phone.
I have NEW, NEVER BEEN USED Waterford listed on Tradesy's site. For some reason, when you click on the listing, you are knocked out. When I attempted to call Tradesy, I got a recording that they are only available Monday through Friday. Really? I sent an email to inquire. I received an auto reply that I would receive a response within 24 hours. It has been 48 hours and I still have not received a reply. Be careful if you list with Tradesy. They make their own rules as they go along.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.

