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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Florida
3 reviews
0 helpful votes
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Shoppers delight!
April 17, 2017

Lots of great buys. The prices are right and free shipping and returns makes it a joy to buy things.

Date of experience: April 16, 2017
Minnesota
1 review
8 helpful votes
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AWFUL EXPERIENCE.
April 16, 2017

Awful experience. Tradesy doesn t have a reliable authentication team selling fake items. STAY AWAY!

Date of experience: April 16, 2017
District of Columbia
1 review
0 helpful votes
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Tradesy is my favorite online vintage / consignment retailer. It is a trustworthy marketplace to buy and sell high-end designer apparel. I love shopping on this site.

Date of experience: April 16, 2017
California
1 review
0 helpful votes
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Nice
April 16, 2017

Love it! Can't wait to get my bag. I would like to know when you will be sending my bag. Need to when will receive an recept. Thanks

Date of experience: April 16, 2017
California
6 reviews
5 helpful votes
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I got a fabulous deal on a Michael Kors bag, brand new and just as the seller described it. A+ experience.

Date of experience: April 14, 2017
Minnesota
1 review
0 helpful votes
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Your website and order process was very straightforward and easy to use - -just placed my order and, so far, that is the only experience I've had.

Date of experience: April 14, 2017
California
4 reviews
9 helpful votes
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Sold estate diamond and garnet earrings on Tradesy. Buyer kept them 3 weeks then on last day to return them due to more wear than! I stated they were used from estate and price reflected that fact. They were 1/3 price of new.
They wee professionally cleaned when sent and came back obviously worn.

Date of experience: April 14, 2017
Ohio
1 review
0 helpful votes
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Since becoming a member of Tradesy, I can tell you from experience how wonderful it is to be able to shop my favorite designers at a fraction of the cost. The sellers are wonderful! And the shipping time is great! This is my NEW ADDICTION!

Date of experience: April 13, 2017
New York
1 review
10 helpful votes
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I normally use Ebay and have been a powerseller on Ebay for over 10 years. A friend of mine told me about this site so I decided to give it a try. THANK GOD I only listed one item just to see how it goes. I listed the item about 2 weeks ago. Yesterday I get a message for a poor buyer who apparently purchased the item 2 10 days ago and inquiring why she hasn't received it yet? A second message I received from her 10 mins later asking why I cancelled her purchase? I NEVER received a notification that the item was sold nor a notification of payment received! I got to their website to get a customer service phone number and of course no number available. Send them an email, over 24 hours no answer. I google Tradesy phone number and found a 310 number to call. Speak to customer service who informs me their "authenticity team" allegedly emailed me several times requesting additional photos and I never responded. LIES! They NEVER reached out to me, I searched my entire inbox, trash and junk box and I told her it is not true they never emailed me! So they just go into your account Cancel your sales without informing you, collect the money from the buyer without informing you and then LIE about it! I will NEVER do business with this site and I advice sellers BEWARE!

Date of experience: April 12, 2017
New York
1 review
9 helpful votes
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For context, I am a top rated seller on both ebay and poshmark. I decided to give Tradesy a try since it seemed you could sell higher end products for more money. I owned one brand new Lily Pulitzer dress that I sold for $100. I sent it off and put in the tracking number and the app said it wasn't an acceptable number. Nevermind that when I put it in at USPS, it popped right up as delivered. I asked the buyer if she received and she confirmed she had but it wasn't the right size and she planned on returning it. Tradsey then told her she had to pay shipping to return it and she would only get a credit if she did. Suddenly she denied every receiving it. Tradsey immediately sided with her and claimed I never shipped it. So I got no money from the deal and she still has my dress. Horrible experience.

Date of experience: April 10, 2017
Louisiana
1 review
8 helpful votes
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AWFUL EXPERIENCE
April 10, 2017

Poor customer service. Authentication team answers only the questions that are convenient for them. FAKE ITEMS. RUN WHILE YOU CAN!

Date of experience: April 10, 2017
Canada
1 review
0 helpful votes
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Keep up the good work
April 10, 2017

My first order and see how it goes. It was a very easy transaction and Hope everything works out the end

Date of experience: April 9, 2017
Louisiana
1 review
0 helpful votes
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Tradsey
April 10, 2017

Wonderful site. I have made several purchases and all were good. I returned one item due to sizing, but I received a site credit to purchase another item. I appreciate the quality of service. I also, like the idea of "one of a kind" for all of my purchases.

Date of experience: April 9, 2017
California
1 review
0 helpful votes
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It's a great place to shop, And you will love the great things you find, My best thing on Tradesy is cleaning out my closet and selling all the things I hardly ever used. And the best part is I make money or or I can by more things. Its a great way to get what you want at a great price.

Date of experience: April 9, 2017
North Carolina
6 reviews
32 helpful votes
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Sketchy & Snarky
April 9, 2017

Fantastic consignment website if you like high commissions, hidden fees and snarky customer service. Otherwise, I'd advise you sell and shop elsewhere.

Date of experience: April 9, 2017
North Carolina
1 review
7 helpful votes
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I'm a seller on Tradesy. They have this return policy "hassle free return". But the thing is they claim they have so called expert checking the items unfortunately they are not expert. They accept return w/o informing seller that we have an item be returning, they withdraw funds w/o your knowledge no communications from Tradesy. If they can't withdraw money they will suspend your account... how lovely is that? Tradesy is not a good site to be honest... they are cheater. As a seller we need our items back, check the items properly if it is the same items we sold, unfortunately Tradesy wont let you do that. They want their money first, who knows if you get your item(s) back or not! Oh the best part worth only $16.00

Date of experience: April 9, 2017
Genean c.
New Jersey
1 review
8 helpful votes
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The positive reviews are obviously a joke! My opinion is this site is out of the loop,ALOT of thrift,i spotted Marshall,tj maxx
And knock offs were so obvious!

Date of experience: April 8, 2017
California
1 review
10 helpful votes
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I've made about $3000 on Tradesy. My closet is high end with new or slightly used high-end designer items. However, Tradesy repeatedly holds on to payments late. But what finally got me to pull my items from the website was a crazy purchaser who claimed my authentic Louis Vuitton Wrap I personally purchased on the Champs Elysee for n Paris was a fake. Tradesy NEVER told me the basis of the return. Never contacted me for a response. And they held the item for nearly 3 weeks before inexpertly claiming my very authentic tic Louis Vuitton Wrap was a fake. If Tradesy folks are so inept at a business, no matter everyone sells on Poshmark and other sites instead. Absolutely abysmal.

Date of experience: April 8, 2017
California
2 reviews
0 helpful votes
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Always Satisfied
April 9, 2017

Continue to find the great bargains on Tradesy of things that I like an am able to buy at a reasonable price. I have purchased from this seller before and her things are always nice. Thanks to the great sellers and to you Tradesy continue the good work.

Date of experience: April 8, 2017
South Carolina
1 review
0 helpful votes
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Love Tradesy
April 8, 2017

Love shopping on tradesy everyone has been so professional and items I have ordered have been exactly as described.

Date of experience: April 7, 2017

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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