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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love how thorough Tradesy is with their photos and descriptions of the items they offer. From a simple wallet to a high end bag, they each are given the same quality and attention to detail. You don't have to worry that what you're getting is not as good as described. In my purchases, the items have been as good or even better than they were described! I like that alot!
Bought tons from this site and have always had great customer service and great products! I would recommend the site to a girl who loves to shop. They have a team of authenticators and great in-house closets.
Couldnt be happier. After ordering a different dress from another website that arrived as a nightmare. I was on the search and on a budget. I found this website and found that someone was selling my dream wedding dress that I originally couldnt afford. Never worn with tags. Plus the site as a authentic mota. If its not an original than your money back. I couldnt be happier :)
I have been buying and selling through this site for over a year now and have had no problems at all. I can keep my items listed as long as I want and I have had no hassle returns. As far as I am concerned this is the best site to buy/sell gently used.
Wish costumers can recieve more discount codes. Never got to use my first time code either Because I ordered my order then figured out it was not authentic and never got to reuse my discount for my other purchase
Tradesy.com has afforded me to invest in some great designer pieces to add to my closet! I love the variety and when there is a sale... watch out!
I had NO problems with this website at all. I was very apprehensive about it all and was worried I had just given my money away but it worked like any other site would work. VERY happy with my purchase and experience.
I have over 8,000 feedback on ebay with 100% rating as a seller.
I tried tradesy to see what this site is about.
I sold an item on tradesy $800.
Item delivered to the buyer.
Buyer sent confirmation message on tradesy. He is keeping the item.
This means sale is completed & confirmed.
Tradesy did not release my money.
Tradesy said I Need to wait the full 5 days and then need to wait another 5 business days for my money to hit my bank account.
Understand tradesy takes their commission as soon as your item is sold.
Tradesy is growing into a big company but cannot handle their overhead.
This is a huge problem for a business.
To protect yourself
If you sold items on tradesy and you are waiting for your funds,
Take screen shots of the item you sold, with the date sold and the tracking # with the date & time of delivery.
Call tradesy 10 times if needed.
Do not back down until you get your funds.
Your customer service is wonderful... thank you for all your help... it means a lot when one spends money and the item is wrong and for you to be right there to help!
Very damage sandal, broke, glue stain, dirty. It is not gently used. It should be very used almost garbage. Very disappointed with the product and the seller. The seller lied
The seller should be remove from tradesy
I purchase in this store before and every thing was ok but this time I felt robbed
Good selections and good shopping experience. I recommend this site to anyone who is looking for designer clothing at reasonable price.
Just wanted to inform everyone that Priority's 2-3 shipping only costs 5.95 if you print it via paypal. Unfortunately Tradesy likes to take advantage of both sellers and buyers by overcharging on shipping to benefit themselves. Shipping used to be $8.50, but according to them USPS has recently increased their shipping rates. Yes, that is true but Priority flat rate is only $5.95. Now Tradesy wants to scam more customers by increasing it to $10.50. Yes, that's right, $10.50 for a prepaid shipping label. Keep in mind that they don't provide shipping supplies for the $10.50.
Another thing I would like to point out is even though buyers only have 4 days to request for a return, that's completely false. After a week or two weeks, tradesy allows buyers to return and they'll take back your earnings. Avoid at all costs.
I ordered a Chanel bag but changed my mind within 30 minutes and seller agreed to cancel it within 5 minutes. But seller miscommunicated to her staff and the bag was shipped and I got the notification via email. I contacted the seller and she said her "stupid assistant" made a mistake and shipped it already but seller blamed me that it was shipped and for changing my mind! The seller was calling me names and accusation and I defended myself of course.
I contacted Tradesy customer service but she was no help at all! She read the messages that was communicated between the seller and myself that said there's nothing they could do to get a refund even if seller agree to cancel my order for refund. Everything was up to the seller!
Tradesy sucks! I can't believe they will last in business... their customer service is only open from 9 am - 1 pm, 5 days a week. That tells you they can't afford to hire staffs. Tradesy only cares about getting revenue (from sellers) for their business because company is not making any profit!
This was my very first time ordering (and last) from Tradesy. I purchased a pair of new Chanel sunglasses which the seller didn't even wrap... needless to say I received the glasses "flattened" and advised them right away. Seller assured me that I would be compensated and "don't worry". I emailed Tradesy 3x with NO response. If you try to call them their voicemail says "they are in a meeting" every time. This is the worst company! I will have to try and seek compensation from my Visa card. Please check their negative feedback on various sites... I wish I had prior to purchasing.
My very first ever order were D&G light blue Croc pumps ordered and paid for, never received. I did however receive an apology from, Tradesy that the inventory was misinterpreted and the shoes no longer available. There has been a refund to my credit card. I thank them for the prompt credit. That being said, I'd better quit while I'm ahead.
I bought a LV purse, but wrong size and returned it in 3 days, they said no refund only credit of 500 bucks. I dont see my credit on the site? CROOKS!
Bad news! I ordered a john hardy bracelet advertised as a 8"bracelet. When I received it was 8" bracelet! Received return label from Tradesy and sent back asking for return to be out on my Visa card! They gave me a credit online and advised me that the bracelet was represented correctly! NOT! I have been trying now for 3weeks to get resolved and no response.
I had to reorder both items because sellers decided to cancelled orders few days later withdrew sales. I was waiting on merchandise. I was extremely disappointed. Sellers should've sent me a message with brief explanation
This is my third purchase in two years. It won't be my last. You have all the latest merchandise and my granddaughter loves it.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.

