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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

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25,419 reviews

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Connecticut
1 review
3 helpful votes
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Would have given them a five at one point. There are several issues with the app, miscommunication, etc, but the main reason for the rating is that they have gone up on their commission rates, fees, etc. I have been selling and buying for a few years now. Many of my items were not high price or could not sell for what thought was fair considering new with tags, and was selling for up to 60% or more off list price! E.g. A $60 pair of Guess Sandals, never been worn as heel too high after knee surgery. Had them listed initially at $35 INCLUDING shipping. My profit would have been about $26. Then lowered, and lowered, still no takers. Now listed at $16 plus $8.50 flat rate shipping from them-I print label. I sold a pair of dressy, bendable flats with matching bag with $65-never worn. I lowered the price to $10. Then, a woman with MS said needed dressy flats for a wedding, lived in area far from decent shoe stores. Having bad luck and asked would I sell for $8.50 and shipping $8.50. How could I say no? I made $6 & change on them! I have purchased several like new coach bags for under $50. The bulk of my sales were under $18, many $10 or lower. Now, they released new info yesterday that any sales under $50, their commission fees will be a flat rate of $7.50! I have items lowered to under $10 after numerous reductions, despite many showing interest, but no bites. Yet, at one point, made about $120 in just over a 6 month period on items priced $15 or less! I sold a pair, shipped yesterday, making $6.50 for $49.00 New with tags Dr. Scholl's clogs that I reduced many times-sold day after reduced to $8.50, made $6.59! Now, much of my inventory is priced so I will take a loss on. Therefore, I have to pull out these listings. Poshmark wants $4.50, thought that was crazy. This is far worse now. I am so angry! How can I raise prices on items I've lowered b/c no movement or charge more for a top than what the tag says plus shipping? I have a coach bag and a wool coat wore once that I might be able to sell for $50+, but no guarantees. Pros: They deal with returns and if item returned, the seller keeps the earnings, regardless!

Date of experience: May 5, 2017
Oklahoma
1 review
9 helpful votes
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Tradesy has quite stealthily sought out the demise of sellers who sale mainstream merchandise that caters to the average shopper. A few months ago they raised their commission rates from 8.9% to 14.9%. Yesterday, they sent sellers an email stating that any items sold for $50.00 or less, they will take a flat commission rate of $7.50. I believe this is a way to push out sellers who do not consistently sale high end merchandise.

Tradesy has failed to realize that most of their earnings in totality have come from lower priced items that the real world can afford. More affluent shoppers prefer to purchase new items and enjoying the shopping experience in stores. Although it may not be now, I believe Tradesy is going to regret making this decision.

Date of experience: May 5, 2017
Illinois
3 reviews
8 helpful votes
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This is in reply to those who are buying items from Tradesy and state it's fake. If you want the REAL thing, go direct to the manufacturer. Any site, Tradesy - Ebay - the REALREAL - cannot guarantee that the seller is selling an authentic item. The problem is buyers want a "deal" and don't want to buy full price. The designers always run sales and have outlets, which the buyers should go to. I would never buy any luxury designer item from off the internet. Notice you don't get "fake" complaints with Levi Jeans, Ann Taylor, Uniqlo, Columbia, etc. only with the high priced designer goods.

Date of experience: May 5, 2017
California
2 reviews
8 helpful votes
Follow B F.
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I have been purchasing and selling on Tradesy for about 3 years. It was great initially, but in the past year or so, things have gone downhill, particularly for sellers. First, they increased their commission from 9% to 14.9% with very short notice. I get it, they needed to make money, so I kept selling and just increased the prices of my own inventory to offset some of that increase. Then I noticed they were taking commission out of my postal charges if I chose to pay postage myself. I sell many items that the postal rate is no more than $4, so I did not want to charge someone a flat rate fee of $8.50, which is Tradey's flat rate postal fee. And, they just decided to increase the flat rate fee to $10.50! That makes sense on a larger item, like a purse, but not clothes, which is a huge part of their business. So, It seems like they are ripping off the buyers on shipping fees. Then to charge the seller commission on their own postage rate is ridiculous. Today, I received notification that any item selling for less than $50 will have an automatic $7.50 flat rate commission on it. All of these changes are just causing sellers to increase their prices to a point where they are no longer competitive with other resale sites. I have sold almost $3,000 worth of stuff on their site, but just don't feel right selling on here anymore. So, I am done with this company.

Date of experience: May 4, 2017
Georgia
2 reviews
0 helpful votes
Follow chris c.
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Great choices and always fair prices... and rare items too! Tradesy is my goto place for accessories.

Date of experience: May 4, 2017
California
1 review
0 helpful votes
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It's a good way to earn extra money from the comfort of my home, and it's fun looking at other seller's closets.

Date of experience: May 3, 2017
Massachusetts
1 review
3 helpful votes
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Returns
May 4, 2017

One thing I don't like about this company is that you can't return and get your money back even when the items were not well presented by the seller. Horrible

Date of experience: May 3, 2017
Texas
2 reviews
0 helpful votes
Follow Lou T.
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Great place to shop to get deals on high-end items! Can't wait for the Lilly top I just ordered! I also sell on Tradsey. Great place for that too!

Date of experience: May 3, 2017
Alabama
1 review
0 helpful votes
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Had a wonderful experience in ordering from Tradesy. Found exactly what I wanted at a great price, arrived at time expected, packaged well, in great condition! What more could I ask?! Love the bracelet and will probably order again from this company right away! Thanks for making it easy!

Date of experience: May 3, 2017
April T.
Wisconsin
1 review
7 helpful votes
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Tradesy use to be a great company to sell on about 2-3 years ago. When I would sell something their commission was way lower and the day I shipped I got paid that day. Now there commission is 14%!!! I believe it use to be 7-9% also it takes almost 3 weeks before they release your money even after the customer has received your item 2 weeks earlier. Then another 4-5 days to show up in your account. And if you ever email then it usually takes 3 business days for them to get back to you. Your better off selling on a different site don't waste your time.

Date of experience: May 3, 2017
Maryland
1 review
0 helpful votes
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I am satisfied
May 3, 2017

All the items I purchased comes on type and safely packaged. I am so much grateful and satisfied to all my orders and so easy to placed an order.

Date of experience: May 3, 2017
Maryland
1 review
0 helpful votes
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Superb
May 3, 2017

I will shop again and spread the word. You have some good items, however, prices for some items are still high especially the fact that they are used.

Date of experience: May 3, 2017
Texas
1 review
0 helpful votes
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Great deals!
May 3, 2017

I would like to have my purchase no later than May 9th2017 please. My purchase process was effortless and quick. I will shop more for this reason alone

Date of experience: May 2, 2017
Florida
2 reviews
1 helpful vote
Follow Clara M.
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Reputable products and sellers where the company stands strong on customer service. I would recommend this site to everyone.

Date of experience: May 2, 2017
Illinois
1 review
0 helpful votes
Follow Dana E.
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I've bought several high quality items from Tradesy, at fantastic prices. First place I go to when looking for top designer brands that are NWT or like new. Love this site!

Date of experience: May 1, 2017
California
1 review
0 helpful votes
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Fantastic
May 1, 2017

I have been wanting an authentic Louis Vuitton for years. A friend told me about this site and I'm hooked
Thank you

Date of experience: April 29, 2017
Washington
1 review
0 helpful votes
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I love Tradesy. One thing I don't understand is why it won't accept PayPal Credit and only PayPal instead? Maybe that's what this "Affirm" thing is. Other than that it was seamless, and communicating with the seller made it even better!

Date of experience: April 29, 2017
Florida
1 review
0 helpful votes
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Awesome shopping
April 29, 2017

I love Tradesy. It's fun, prices are amazing and always find my finds when I look.
Easy to navigate and we'll thought out. I recommend to all my friends.

Date of experience: April 28, 2017
Oklahoma
1 review
0 helpful votes
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Great products
April 28, 2017

I have purchased several items from Tradsey.com and haven't been disappointed yet. The products are authentic, and worth the price you pay. The site has a large variety of products to choose from. Great customer service and several easy payment options. I recommend that site to all my friends. I will continue to make purchases from this site.

Date of experience: April 27, 2017
California
1 review
0 helpful votes
Follow Darlene S.
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Within a very short period of time browsing Tradesy I found multiple possibilities to have to choose from, which was indeed solved by buying all of them!

Date of experience: April 27, 2017

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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