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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Bag looked fine on pictures received bag it was a big hole in the back of bag. Seller stated that pictures show hole I email seller pictures that were shown on site. Seller inform me that pictures had be changed, Bag was also the wrong color and the exchange policy is a joke. Very unhappy
Good experience... thanks to my friend for the great discount.
Great price and many variety to choose. Fast check out.
Found the watch I was looking for and it was on sale too! Site simple and easy to navigate, lots of goodies on offer, I will definitely be back to shop some more.
Seeme60's Reviews
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Tradesy
Tradesy
Rating 2/101/5 2017-06-06
Smelly hat
That send me a smelly hat and do not want to gave me my money back the hat really smell the said they would return my money then they change their mind and said they were only give me a store credit this company is a liar If I was you I would not do business with them once they get your money will not get it back know matter how bad the item is went you get it bad bad and they do not care about their buyers once they get your money they have you like a spider so do not get caught in the web they will let you send it back but you will never never see your money again some things are very nice and real and some things the pictures looks good but went you get you will wish you did not
Lots of choices, excellent experience in shopping.My first time in tradesy, but I can say it is a awesome shopping experience, I will come back for sure.
Found exactly the watch I was looking for at an excellent price! Fast and easy check out, I will definitely be back to shop again
Great prices on luxury goods. Hassled free. No problems. Free shipping was included.
Fast shipping. Authenticity guaranteed.
My experience was great! My seller, INNIcouture was THE best! My bag was exactly as expected and I will purchase from them again.
Different than most purchases online or in stores, unique, fun, would probably do again. If you're looking for a different kind of shopping experience than you're used to, I'd say try this out
Beware - there is a seller that has an authentic Mikimoto clasp, advertises LIKE NEW mikimoto pearls, and notes that the pearls have been restrung. The Clasp looks authentic, but when I compare the strand of pearls to the ones (A grade) that I currently own, these pearls are dull. So, either they are not "like new", or the pearls are not Mikimoto. I brought this to Tradesy's attention through the return process, but evidently their "expert" claims the markers on the piece are authentic... no refund, only site credit. I guess I don't understand which markers they're using.
I am selling on Tradesy for some time and like it very much! Buyers and sellers can find a lot of great items at good prices which is an advantage of this buying place. You can also be sure that items are authentic and that you don't need to worry about it as Tradesy requires for items to be only authentic and this is the pride of Tradesy.
From my experience I know that Tradesy will always help me all the way through buying process and for sellers help you to sell. I like the friendly environment which Tradesy created so buyers and sellers can communicate and buy and sell different items from their closet!
I would use this site again...& I would recommend to family & friends.
Was very happy with my experience with them.
I've enjoyed shopping on Tradesy! I found my dream wedding dress! I will definitely continue shopping on this site and tell my friends!
Lawanda E
Had a very good experience. Merchandise was in excellent condition and I am extremely satisfied. Prices were good and will probably try again for a Louis viotton bag this time. I was very happy with my Fendi bag and shoes, but gen more thrilled with the affordability for the price.
I purchased a Cartier Must 21 from Tradesy early April of 2017. The first time I took a shower with it, it broke and the water leaked into the watch. I notified Tradesy and they informed me that they would not help because it was passed warranty time. Fraud is not a warranty issue.
Did anyone else had a problem collecting from them? They would not allow their system to release the money owed to me till I mentioned a lawsuit. Then sadenly after a month of trying it became available... Hmmmm...
I found the dress I have been looking for the right color the right size and right price. Shipping and packaging was awesome!
Tradesy is out of the equation after the 4 day window. Even if you purchase a defective item and it isn't spotted in the 4 day window, you're screwed. Better to go the a reputable store, pay the extra $$, and had the peace of mind that you can return/exchange if the item tears up on you before you get ANY use out of it. My Coach handbag started cracking/peeling after the 2nd use. NOTHING done for me, and Im out of $150.00.
Based on my friend Judy Davidson's review of your services and FAKE products. I will never purchase nor recommend your online store to anyone!
I have bought several pairs of shoes from Tradsey. I have been very satisfied with my purchases.
When i haven't been completely happy it was very easy to return the items.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.

