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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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I am recommending you to my friends and have found a nice place to shop. I wish you can have a good deal with Rolex for female by the way I return one of shoes red by louboutin am I getting a store credit
This was so much fun! I actually found a site that has a GREAT reputation, guarantees authenticity of merchandise and has REALLY good prices! Contacted many sellers and they were quick to respond and very informative about their products. ALL were exceptional nice!
I will shop Tradesy again and again!
Seller BR was AMAZING and has set the bare VERY HIGH for any other sellers who's closet I may wander into.
I purchased Tory Burch flats on their website and they came to me broken. The seller had glued on the logo and it fell off within 10 minutes of me opening the box. The returns department would not refund me for the shoes and suggested I resell them on the site to recoup my investment--- so someone else can get screwed over! These people are scam artists and do not care about the service level you receive. Buyer beware!
I have made about 8 purchases from Tradesy. At first I didn't know if the items were Authentic or not. I have brought 3 LV purses & 2 LV wallets into the store for repair & found out that they were indeed Authentic. Most of my items were true to form. I was told if an item had any issues upon purchasing, & the sellers would send an extra photo of the damage if I requested one. The only issue I have is some sellers say the a price is negotiable, however, when u ask about that, they never respond.
Spent $400 on a Louis Vuitton bag and when I received it I looked closely and some things were off - the pictures of the items on the site were different than what I received. I went the closest LV store in my area and they said the bag was a FAKE. I notified Tradesy and they said I have 4 days from the day I received the bag to send it in to their authentication department. So much for "Zero Tolerance" for sellers selling fake items! I informed them that LV deemed the bag a fake and I have documentation to prove it. They responded that I have only 4 days! Seriously?!? I am now SOL and the joke is on me. NEVER AGAIN! They are proponents of their sellers selling fake or real, as long as Tradesy gets their $$$$!
I purchased the bag and when I receive it it was in great condition very surprised and happy. I will definitely purchase again from Tradesy.
The bag is perfect. Just as described. I love it. Super fast shipping. Just in time for the weekend! Thank you.
Bought Tory Burch shoes for my wife for $235. I received them and didn't look in the box. Gave it to my wife a week later and she noticed one to be about 4 shades darker than the other. Looks fake. I escalated to tradesy and they refuse the return and suggest that I resell the on tradesy to recoop some of my loss. This suggestion just shows you the integrity issues. I have values apparently this company does not. Stay away. Look at all the poor reviews. Don't buy from tradesy.
This is my first purchase. I bought an authentic Louis Vuitton shoulder bag. I hope the reported condition is accurate. I love that I can return it for a Tradesy credit. That helped me to buy on the Tradesy web site. I also appreciate that it only takes a few days to arrive. I hope that this is only the beginning of many satisfying transactions!
They must have idiots working at Tradesy. Every reply I got from them sounded like a robot responded. I purchased an item from them and returned it. I want to close my account and they refusing to return my money back and insist I use the site credit. I don't want your stupid site credit bc I would like to close my account. They refuse to hear me out, but when they respond it's all the same... insisting on site credits. I hired a lawyer and spoke with proper authorities. I gave all negative reviews to FTC, BBB etc. Karma is a biatch so hopefully they lose their business bc they scam people. People beware! I heard from. Othef patrons that some of their items are fake and they never heard from Tradesy again.
Thank you for speedy reply, everything were up to par with any high end sites. Looking forward to do business with you again.
When I started shopping at Tredasy, I did not know what I was getting for my money. I was afraid shopping on line because I heard so many stories. I've decided to take a chance with Tradesy. I ordered one item to make sure I like what they are selling. I was very satisfied. Good quality. Since then I became a Tradesy customer. The staff is very professional when I need help.
Fun to shop high ends clothes for less. It would be better and less time consuming if you were returned to your original spot after you looked at a certain bag.
Great items, good prices, awesome markdowns. User-friendly, great tracking on your favorites as well as history keeping of your items purchased from their site. Also good history on prior sales of same/like items. Four day return window unless marked 'final' sale. Prices include free shipping & returns w/o minimum purchase amt. Site guarantees authenticity of items. Overall great site!
This website make me trust & comfortable for shopping.
I bought from this website several time.
Everyone will enjoy for shopping.
I have been continually pleased with my Tradesy purchases. They are as advertised, well priced and delivered quickly.
I'm one of their best sellers and sold 110 items so far worth 35k, after all that had 2 cases of returns and tradesy just returns the item to the seller in a very funny and arrogant way. Their return team is horrible. They will find a minor reason not to keep the item but return it to the seller. It says free returns, buyer can return it if it's not represented correctly sellers would get paid if it was listed accurately! Not true! Even if your listing is super accurate they find reasons not to keep it in their wh but to return it to you.
Terrible return policy, credit only. Misrepresented items. Pictures are enhanced and do not show true damage of items. Never buying from again.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.

