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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Package came on time and was packed very neat. I will be shopping again!
The handbag arrived in Milwaukee WI from Dubai on 3/21/21, however was not delivered to me until 4/2/21. It was held in Milwaukee by DHL because the duty tax was not paid. I had to call Tradesy 4 times trying to get that taken care of. Finally, duty tax paid on 3/29/21 but bag still not delivered by DHL. I called DHL 8 times over this 12 day period and finally the bag was delivered on 4/2/21. The bag is very beautiful.
Fast responder, fast shipping, beautiful braclet, A+ seller I will definitely shop with this seller again. Many Thanks!
The dress I ordered is exactly what I expected. Love it!
I love my Juste in Clou bracelet. The price was excellent and the bracelet in perfect condition. It looks brand new and came with the box etc.
Hi Pila,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. I am so glad to see you are working with our Returns Team to get this item returned and get refunded as well!
In addition, if there’s anything you’d like to share that would help make your Tradesy experience better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything, we’d love to hear from you.
The shoes are everything! The pictures really doesn't do the shoes any justice THEY ARE GORGEOUS. The shipping was horrible but that was on FedEx and NOT the seller! I'll definitely be a return shopper only if the shop chooses another shipping company.
I cannot see purchases website is messed up i really hope tradesy fixes this
Disappointed
Hi Josephine,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
After review, we're sorry to hear that you're having some trouble accessing your purchases! I see that you recently were able to log in, which is great!
In the future, please do not hesitate to give us a call if you have trouble accessing your account! We can be reached at 844-988-7233, anytime Monday-Friday from 8AM-1PM PST. Additionally, you can write in at [email protected] and any of our specialists would be more than happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Had a very nice experience with my first order at Tradesy. Fast service. Love the shoes. Will be visiting Tradesy site again!
Beautiful bag and great quality. Packaging was put together well.
Blink of an eye shipping, excellent packaging, item better than described, excellent communication. Would definitely purchase from again.
Great variety and prices. First time purchase was a great experience. Versace sunglasses were beautiful and shipping was fast. Thank you tradesy for a great fist time experience.
The delivery was super fast and the packaging was great.
Thank you so much!
They were everything I had imagined! Cannot wait to wear them this Summer!
Easy transaction. Came in a timely manner and exactly as described.
Spotted these gorgeous pants on Pinterest and was able to find my size on Tradesy! Arrived in great condition and just as described.
I ordered what I thought was a Teddy Blake bag, but it turned out to be a Buti Pelleterie bag with the Teddy Blake label inside. Perhaps, it was a vintage Teddy Blake, but I felt it was a knock off. I returned it and currently waiting for the credit with future Tradesy purchases. I financed it through Affirm and will have to pay toward future credit purchases. I would prefer a cash refund instead.
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
We're so sorry to hear about your authenticity concerns regarding your order - Do know that while we have a strict 4-day timeframe for returns, if you feel the item has been misrepresented you do have the option to request your return as a misrepresentation claim.
If our returns team finds the item to be misrepresented you will be refunded to your original payment source.
If there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi There,
We recently received your feedback and wanted to follow up with you. We would like to sincerely apologize for the inconvenience this delay has caused you. We continuously strive to provide you with excellent service and are so sorry to have let you down. We're so happy to hear you do love the bag - It's gorgeous in the photos so I can imagine it's beautiful in person.
If there is anything further we can do to help make this experience better, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
To us, your feedback is everything, we’d love to hear from you.