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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Great experience
April 3, 2021

Package came on time and was packed very neat. I will be shopping again!

Date of experience: April 3, 2021
Wisconsin
1 review
0 helpful votes
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The handbag arrived in Milwaukee WI from Dubai on 3/21/21, however was not delivered to me until 4/2/21. It was held in Milwaukee by DHL because the duty tax was not paid. I had to call Tradesy 4 times trying to get that taken care of. Finally, duty tax paid on 3/29/21 but bag still not delivered by DHL. I called DHL 8 times over this 12 day period and finally the bag was delivered on 4/2/21. The bag is very beautiful.

Date of experience: April 3, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you. We would like to sincerely apologize for the inconvenience this delay has caused you. We continuously strive to provide you with excellent service and are so sorry to have let you down. We're so happy to hear you do love the bag - It's gorgeous in the photos so I can imagine it's beautiful in person.

If there is anything further we can do to help make this experience better, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

To us, your feedback is everything, we’d love to hear from you.

Nebraska
1 review
0 helpful votes
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YSL purse
April 3, 2021

Beautiful bag! Easy transaction and quick delivery.

Date of experience: April 3, 2021
Michigan
1 review
0 helpful votes
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JH BRACLET
April 3, 2021

Fast responder, fast shipping, beautiful braclet, A+ seller I will definitely shop with this seller again. Many Thanks!

Date of experience: April 3, 2021
Virginia
1 review
0 helpful votes
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Happy customer
April 3, 2021

Ordered brahmin handbags was very satisfied with my order

Date of experience: April 3, 2021
Texas
1 review
0 helpful votes
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Great find
April 5, 2021

The dress I ordered is exactly what I expected. Love it!

Date of experience: April 2, 2021
California
2 reviews
0 helpful votes
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Excellent
April 3, 2021

I love my Juste in Clou bracelet. The price was excellent and the bracelet in perfect condition. It looks brand new and came with the box etc.

Date of experience: April 2, 2021
California
1 review
0 helpful votes
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Article was not as Described
May 3, 2021

The belt was missing and the item was the wrong size

Date of experience: April 2, 2021
dev o. — Tradesy Rep
over a year old

Hi Pila,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. I am so glad to see you are working with our Returns Team to get this item returned and get refunded as well!

In addition, if there’s anything you’d like to share that would help make your Tradesy experience better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.

To us, your feedback is everything, we’d love to hear from you.

Mississippi
1 review
0 helpful votes
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The shoes are everything! The pictures really doesn't do the shoes any justice THEY ARE GORGEOUS. The shipping was horrible but that was on FedEx and NOT the seller! I'll definitely be a return shopper only if the shop chooses another shipping company.

Date of experience: April 2, 2021
Washington
1 review
0 helpful votes
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Website broken
May 3, 2021

I cannot see purchases website is messed up i really hope tradesy fixes this
Disappointed

Date of experience: April 2, 2021
dev o. — Tradesy Rep
over a year old

Hi Josephine,

I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

After review, we're sorry to hear that you're having some trouble accessing your purchases! I see that you recently were able to log in, which is great!

In the future, please do not hesitate to give us a call if you have trouble accessing your account! We can be reached at 844-988-7233, anytime Monday-Friday from 8AM-1PM PST. Additionally, you can write in at [email protected] and any of our specialists would be more than happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Michigan
2 reviews
0 helpful votes
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Great and fast service
April 2, 2021

Simple. Straight forward. Fast service. Love Tradesy

Date of experience: April 2, 2021
California
1 review
0 helpful votes
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Happy with my order.
April 2, 2021

Had a very nice experience with my first order at Tradesy. Fast service. Love the shoes. Will be visiting Tradesy site again!

Date of experience: April 2, 2021
Maryland
1 review
0 helpful votes
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Great Purchase
April 2, 2021

Beautiful bag and great quality. Packaging was put together well.

Date of experience: April 2, 2021
California
1 review
0 helpful votes
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Great Purchase
April 2, 2021

Blink of an eye shipping, excellent packaging, item better than described, excellent communication. Would definitely purchase from again.

Date of experience: April 2, 2021
New Jersey
2 reviews
0 helpful votes
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First time buyer
April 2, 2021
Updated review

Great variety and prices. First time purchase was a great experience. Versace sunglasses were beautiful and shipping was fast. Thank you tradesy for a great fist time experience.

Date of experience: April 2, 2021

Great variety and prices
March 31, 2021
Previous review

Great variety and prices

Date of experience: March 30, 2021
Colorado
1 review
0 helpful votes
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Very cute little bag!
April 2, 2021

The delivery was super fast and the packaging was great.
Thank you so much!

Date of experience: April 2, 2021
Pennsylvania
1 review
0 helpful votes
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Tory Burch Pink Miller Sandals
April 2, 2021

They were everything I had imagined! Cannot wait to wear them this Summer!

Date of experience: April 2, 2021
South Carolina
1 review
0 helpful votes
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Love my Gucci
April 2, 2021

Easy transaction. Came in a timely manner and exactly as described.

Date of experience: April 2, 2021
Georgia
1 review
0 helpful votes
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Just what I wanted!
April 2, 2021

Spotted these gorgeous pants on Pinterest and was able to find my size on Tradesy! Arrived in great condition and just as described.

Date of experience: April 2, 2021
New York
1 review
0 helpful votes
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I ordered what I thought was a Teddy Blake bag, but it turned out to be a Buti Pelleterie bag with the Teddy Blake label inside. Perhaps, it was a vintage Teddy Blake, but I felt it was a knock off. I returned it and currently waiting for the credit with future Tradesy purchases. I financed it through Affirm and will have to pay toward future credit purchases. I would prefer a cash refund instead.

Date of experience: April 2, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.

We're so sorry to hear about your authenticity concerns regarding your order - Do know that while we have a strict 4-day timeframe for returns, if you feel the item has been misrepresented you do have the option to request your return as a misrepresentation claim.

If our returns team finds the item to be misrepresented you will be refunded to your original payment source.

If there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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