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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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I needed a small lightweight purse for traveling and sightseeing and this is perfect.
Jacket is just as described! Glad I could find it for half the retail cost.
Outstanding service. Tradesy was helpful every time I called. The seller stated in contact with me, through out the process. The bag is beautiful
Tried to order four different bags. Three of the orders had to be cancelled, two due to the seller having already sold it elsewhere and one seller who never responded. The only order that was fulfilled and shipped to me was a bag that was not at all the bag pictured (different style) and worse, it was clearly a fake.
I've bought a pair of Gucci sunglasses. Item arrived very quickly. Was in great condition.
Tradsey is a one-stop-shop for all that I am looking for. My previous purchase was easy and the seller shipped the item super fast. No complaints here.
The seller was very fast with shipping and the price was great! Overall the experience was great!
I received my glasses and they are perfect. Plus the shipping was really fast! Thank you!
Very speedy delivery, product arrived in great condition and exactly as advertised
Absolutely LOVE my Christian Louboutin Madmonica sandals and cannot wait to rock them! Excellent customer service!
I have about 15 leather bags, most of them are Kate Spade. My very favorite Kate bag is discontinued, and I was freaking out. I knew I'd need a back up bag once I wore my original one out. One of my friends suggested Tradesy and I was lucky enough to discover a great price for a brand new Kate Wellesley Elena bag. I'm so happy!
Very simple, I ordered it and a few days later it was here and flawless
This is my dream bag. Absolutely stunning, inside and out. Seller was amazing and shipped it so fast, I received it in two days from ordering. Absolutely zero regrets.
Description of the item said new with tags but top part didn't have any tags
Hi There,
First and foremost, we want to thank you for your valuable feedback. We're so incredibly sorry to hear about the negative experience you've had with Tradesy.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can always file a misrepresentation claim within 4 days of delivery.
If there is anything we can do to help make this experience better, please do not hesitate to reach out. We want to do anything we can to make each experience worthy of your best possible rating!
Great condition! Fast shipping
Arrived on even a Saturday
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Meredith,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
After reviewing your account, we're so terribly sorry to hear about the trouble with your four orders, especially if the majority of them were canceled. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the trouble here.
Regarding the item that you did receive successfully, I see that you were able to return the item to our facility since this feedback was left - which is great. We'll be sure to follow up with you via email as soon as the item has been received and your refund has been issued.
If you would like our team to send you some recommendations, feel free to write in at [email protected] and I'd be happy to help find some options from our more reputable sellers.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!