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Tradesy

3.7
tradesy.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Quick & easy!
April 18, 2021

Quick, easy process and secure delivery. They email right away to make sure you get your item. Item was as described, very happy with my purchase.

Date of experience: April 18, 2021
Georgia
1 review
0 helpful votes
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Tory burch
April 18, 2021

I received my purse really fast and I love it! The whole process was easy. I did receive an email that said I needed to send pictures to validate the purse! I was the buyer! It made me worry purse was fake. Called and was told it wasn't. Still made me uneasy.

Date of experience: April 18, 2021
Virginia
2 reviews
0 helpful votes
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Quick Ship
April 18, 2021

Quick and fast delivery! Easy check out as well! Love the item!

Date of experience: April 17, 2021
California
1 review
0 helpful votes
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Good experience
April 18, 2021

The delivery took longer, but it was a good communication with the seller.

Date of experience: April 17, 2021
California
1 review
0 helpful votes
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I love my MCM Bag
April 18, 2021

My experience with Tradesy has always been a good one. Thank you for excellent customer service!

Date of experience: April 17, 2021
Massachusetts
1 review
0 helpful votes
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Kate Spade Flamingo items
April 18, 2021
Updated review

I hadn't planned on purchasing anything, but the ease of using the website and clarity of the descriptions made it hard to refuse.

Date of experience: April 17, 2021

I hadn't planned on purchasing anything, but the ease...
April 15, 2021
Previous review

I hadn't planned on purchasing anything, but the ease of using the website and clarity of the descriptions made it hard to refuse.

Date of experience: April 15, 2021
New York
1 review
0 helpful votes
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Fendi
April 18, 2021

Fast shipping a lil confusing but i worked through it! Love this website!

Date of experience: April 17, 2021
Jamaica
1 review
0 helpful votes
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Very smoothe transaction.
April 17, 2021

The seller was polite and easy to converse with quick response. Super fast shipping and delivery. Thanks again! Definitely recommend shopping on Tradesy!

Date of experience: April 17, 2021
Colorado
1 review
0 helpful votes
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Anklet cut diamond
April 17, 2021

The packaged is good and delivered on time. I like the way it securely safe.

Date of experience: April 17, 2021
Texas
1 review
0 helpful votes
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Same as above. I feel like I got fake merchandise.

Date of experience: April 17, 2021
dev o. — Tradesy Rep
over a year old

H Belinda,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.

While we understand that you no longer want the item, unfortunately, our options are very limited since we are past the 4-day return timeframe.

That said, we do have an option to re-list your purchase and earn cash for the sale. While our normal commission rate is set at 19.8%, I am happy to offer a lowered commission rate for this sale as a courtesy so you can earn a bit more should you decide to relist.

If at any point you'd like to redeem this offer, please do not hesitate to reach out to our team by giving us a call anytime Monday-Friday from 8 AM-1 PM PST at 844-988-7233. I'll be sure to have the offer notated on our back end.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Texas
1 review
0 helpful votes
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Great seller
April 17, 2021

Fast shipping. Great bag. Thank you! Appreciate it

Date of experience: April 17, 2021
Illinois
1 review
0 helpful votes
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Great seller!
April 17, 2021

Overall, very pleased. This is exactly what I wanted.

Date of experience: April 17, 2021
New Jersey
3 reviews
0 helpful votes
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Great!
April 17, 2021

Items that I have purchased have been great and in good condition.

Date of experience: April 17, 2021
New Jersey
1 review
0 helpful votes
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LOve
April 17, 2021

You guys are doing great- that's why I keep
Coming back!

Date of experience: April 17, 2021
Pennsylvania
1 review
0 helpful votes
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Watch
April 17, 2021

Great experience seller was great and sent my item really fast

Date of experience: April 17, 2021
Georgia
1 review
0 helpful votes
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Great Experience!
April 17, 2021

Overall my experience with Tradesy was excellent! The seller let me know she received my order... she also let me know when it was shipped. Great communication!

Date of experience: April 17, 2021
New York
1 review
0 helpful votes
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Great item
April 17, 2021

5 stars thank you, I appreciate the deal. Fast shipping as well.

Date of experience: April 17, 2021
Pennsylvania
1 review
0 helpful votes
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So great sneakers!
April 17, 2021

Thank you Tradesy so much. The best app ever! It's my forth purchase and as perfect as usual. I'll continue shopping on your site and give advice to my friends. Thank you again.

Date of experience: April 17, 2021
Maryland
1 review
0 helpful votes
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Review
April 17, 2021

First purchase off this site and I had a great experience. Smooth delivery and packaged very cute!

Date of experience: April 17, 2021
Illinois
1 review
0 helpful votes
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Expected better condition
April 17, 2021

Shipping was amazing quick and communicating was great

Date of experience: April 17, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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