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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
With a little diligence, can usually find what you are looking for at a good deal.
With a little diligence, can usually find what you are looking for at a good deal.
I love the fact that this seller was very honest and quick with responses and very quick shipping.
These Tory Burch tennis slide sandals are exactly what I wanted and I've already received so many compliments on and off the court! Thanks to my seller!
Bag looks great and fast shipping came with everything that was in the picture.
Always a pleasure doing business with Tradsey. Excellent customer service.
Great and quick! The seller got the product out on time as it was indicated.
Love my like new purchase. The bag is slightly smaller than I would have liked but, I like the zipper at the top versus other tote bags. It is very sleek and stylish and I love that it is a discontinued model where there won't be a ton of them around. And it came in mint condition.
My credit card company flagged this as a possible fraudulent purchase and declined the transaction until I was able to confirm. The seller was very cool about it and it ran through no problem the second time. Not only that but the shipping label was created that evening in California and it was delivered in 3 days to Florida.
Very dirty but cleaned up OK... Seems to functions fine... Missing all the manuals & software that was shown in the description!... Packaging could have been a lot better i. E. Camera was loose & rattling around inside the box with two deflated "AIR plus storo packs".
I found just what I wanted for a fair price. This purse was new with tags. Shipping was fast and packaging was secure.
Fast shipping. Great communication with seller. Item was actually better than pictured. Very satisfied.
The gucci wallet that I received today is very nice I like it a lot. I love the color of it and how smooth this leather is on it. I will definitely order from this company again soon.
Wasn't what I expected in color of the purse. Price was reasonable so I bought it. Overall ok experience but not great!
Seller very quick at responding! Fast shipping! The handbag was packaged very well and the handbag itself if perfect! Love the plum color and it's the perfect size. Would definitely order from this seller again!
Responsive sellers, good products & I know I can trust the authenticity
Responsive sellers, good products & I know I can trust the authenticity
I love it so much thanks so much again just what I've been needing it was between this and a LV love it so much more! Ty
Very fast delivery and item exactly as described. Thank you!
Gorgeous bag and fast shipping makes for a fantastic experience!
It was easy to find the perfect bag to purchase. From all the options to browse and the various options available for payment the entire experience was a breeze! Shipping was fast and well packaged. A wonderful surprise was a bonus red strap! I love my purchase and definitely would purchase from this seller again!
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Guy,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience, and to apologize for the trouble! We're sorry to hear that your item arrived misrepresented!
While these items are typically restricted from being sold on Tradesy, I went ahead and issued you a full refund to your account in Tradesy site credit as a one-time courtesy. This amount never expires and will automatically apply towards your next order with us.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!