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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
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Beautiful
April 21, 2021

Very beautiful piece! Item is as described! Very vibrant
Colors and authentic!

Date of experience: April 21, 2021
Virginia
1 review
0 helpful votes
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Good, would recommend.
April 21, 2021
Updated review

So far overall 5 stars. I liked that they honored my discount and the checkout process was painless.

Date of experience: April 21, 2021

So far overall 5 stars
March 26, 2021
Previous review

So far overall 5 stars. I liked that they honored my discount and the checkout process was painless.

Date of experience: March 25, 2021
Massachusetts
1 review
0 helpful votes
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Pastel Gucci
April 21, 2021

Bag was as described. Great condition and original dust bag. Very pleased with the transaction.

Date of experience: April 21, 2021
California
1 review
0 helpful votes
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Fabulous Valentino clutch
April 21, 2021

Item was in very good condition and as advertised. Great price and was is jages for shipment very well. Beautiful clutch.

Date of experience: April 20, 2021
California
1 review
0 helpful votes
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Decent but still hesitant
May 21, 2021

Im a little hesitant on ordering from the seller compared to getting an item from the tradesy warehouse. I feel that sellers may switch out the authentic item with a replica. Im unsure how items are authenticated before they are posted for sell. Also the items are pricey, sometimes even more pricey if i were to purchase in store. This pushes me to do further research to see if i am actually getting a deal. The sellers also lag updating the shipment information. Ive had to contact them for the status.

Date of experience: April 20, 2021
dev o. — Tradesy Rep
over a year old

Hi Kathy,

I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We're so sorry to hear about your authenticity concerns! Do know that while we have a strict 4-day timeframe for returns, we also have a zero-tolerance policy when it comes to inauthentic items or replicas. If you ever receive an item and have authenticity concerns, please reach out to us and one of our friendly specialists can assist you.

Additionally, As a peer-to-peer marketplace, this allows our sellers to price their listings as they see fit. We certainly apologize if the item was priced a bit higher than the website price! You are always welcome to contact sellers directly to see if they’re open to negotiating their prices. Most sellers are open to offers within 15% of the listing price.

In the future, if there seems to be any kind of delay in the shipping please let us know and we will be happy to reach out to the seller for an update for you.

You can call anytime Monday-Friday from 7 AM-1 PM PST at 844-988-7233. Or we can be reached by email 7 days a week at [email protected].

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

New Jersey
1 review
0 helpful votes
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Love it!
April 21, 2021

I love it fits perfect very comfortable it's everything what I expected. Brand new

Date of experience: April 20, 2021
Minnesota
1 review
0 helpful votes
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Better than expected!
April 21, 2021

My bag was gorgeous, better than expected! The seller kept me informed and everything was delivered as expected!

Date of experience: April 20, 2021
Delaware
1 review
0 helpful votes
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Product Misrepresentation
May 21, 2021

The earrings I received were not what was advertised. The quality and mm size were different from what was in the photos and description.

Date of experience: April 20, 2021
dev o. — Tradesy Rep
over a year old

Hi Sharon,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. I am so glad to see you are working with our Returns Team to get the David Yurman earrings returned!

Once we receive the item at our Tradesy HQ our Returns team will be able to review the return.

If there's anything else you need in the meantime, please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

California
1 review
0 helpful votes
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In love
April 21, 2021

Excellent transaction and fast shipping it was just as expected.

Date of experience: April 20, 2021
California
1 review
0 helpful votes
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Love
April 21, 2021

Shipped immediately, sunglasses were wrapped securely, authenticity card was included along with with the case and I love the glasses!

Date of experience: April 20, 2021
Colorado
1 review
0 helpful votes
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Exactly what I was looking for
April 21, 2021

Exactly what I was looking for And quick delivery. Thank you

Date of experience: April 20, 2021
Missouri
1 review
0 helpful votes
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Great Seller
April 20, 2021

The seller was quick to answer my messages and was even faster to send out the item. I haven't used Tradesy to buy things before this and mostly have just browsed, but it was a great experience so I'll definitely keep using it!

Date of experience: April 20, 2021
California
1 review
0 helpful votes
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Excellent transaction
April 20, 2021

Seller was accommodating. Shipment was fast. Item was just as described.

Date of experience: April 20, 2021
Alabama
1 review
0 helpful votes
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First experience with tradesy
April 20, 2021

My first experience shopping with tradesy has been amazing I will definitely shop with them again.

Date of experience: April 20, 2021
New York
1 review
0 helpful votes
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Good prices and selection
April 20, 2021

I am very pleased with the item I purchased and efficiency of the service Tradesy provided for me. Highly recommend shopping through this site!

Date of experience: April 20, 2021
Texas
1 review
0 helpful votes
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Shoes
April 20, 2021

Great but shoes are too small. I will
Be returning them.

Date of experience: April 20, 2021
Oregon
1 review
0 helpful votes
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I'll do it again!
April 20, 2021

I was a little skeptical- but my experience was great. Would recommend the site for sure.

Date of experience: April 20, 2021
New York
1 review
0 helpful votes
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Great experience
April 20, 2021

Bag looked even better in person. Seller was super easy to work with and shipped quickly. Would buy from her again!

Date of experience: April 20, 2021
California
1 review
0 helpful votes
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Great bag
April 20, 2021

Exactly as described. FedEx is the problem they said the attempted delivery but didn't and didn't redeliver and didn't update me on status. Please trades I use different method but besides that seller and product were great.

Date of experience: April 20, 2021
Georgia
1 review
0 helpful votes
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Excellent
April 20, 2021
Updated review

Everything on the site is easy to view shop and buy. Great pics item was exactly as described. Faster than fast shipping! Will shop here again. Very impressed.

Date of experience: April 20, 2021

So far so good!
April 15, 2021
Previous review

So far so good! Easy site to use

Date of experience: April 15, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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