TradesyReviews 9,836

Hi Margarita,

I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

I was able to review your account and noticed that the remainder of your Chanel orders have been delivered since this feedback was left. We hope you're enjoying your new orders - but please do not hesitate to let us know if you have any pressing questions or concerns.

You can call us anytime Monday-Friday from 8 AM-1 PM PST at 844-988-7233, and any of our friendly specialists would be happy to answer any questions you may have. Otherwise, you can write in at [email protected] and we'll respond as soon as possible.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Hi Parvon,

We hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We're sorry to hear that you were unable to return your order within our 4-day timeframe. I can understand how inconvenient this timeframe can be, especially in a scenario where it may take some time to see if you'd like to keep the item or not.

We allow our buyers 4-days from the date of delivery to request a return for any reason; normally we refrain from extending this timeframe as we have to be mindful of the seller's earnings and the expected release date. This 4-day timeframe gives our buyers enough time to request a return for any reason, should there be a problem with the item.

Regardless, as a buyer myself, I completely understand that 4 days seems a bit short - and I will be sure to share your feedback with our product team here. Perhaps we can consider extending this policy to be a bit more accommodating for our buyers in the near future.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Hi Raven,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had. This is far from the experience we want our buyers to have, and extend our sincerest apologies.

We understand this purchase was made with the intent of being received much sooner, on behalf of Tradesy and FedEx, I sincerely apologize for the inconvenience this has caused you.

Where we have seen these tracking delays become more common due to the pandemic, I am so sorry you are one of the many people affected by the delays they are having!

If there is anything further we can do to help make this experience better, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Hi Isabella,

We recently received your feedback and wanted to follow up with you. We're happy to hear about your positive experience with us thus far! However, I am so incredibly sorry the item you received was not as described.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.

Looks like you are within the 4-day timeframe for the Gucci shoulder bag so you do have the option to request a return for misrepresentation if you'd like.

Please go to your Purchases page on your account and click the “Request Return” button on the item you would like to return, then select "misrepresentation claim" for return reason.

Next, you'll receive an automated email from the Tradesy Returns team requesting photos of your return item. Be sure to reply with all the suggested angles and views mentioned in the email.

If you would like help filing a claim, please do not hesitate to reach out to our team by giving us a call anytime Monday-Friday from 7 AM-1 PM PST at 844-988-7233.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy and one of our sellers.

I really appreciate you bringing this to our attention, I can't believe this has been your experience with us. This is far from the experience we want our buyers to have, and extend our sincerest apologies.

While it is a challenge to prevent situations like this from happening, we do try to monitor user's behaviors when we can, so this feedback you provided will certainly help us in every way.

If there is anything further we can do to help make this experience better, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!