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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Very pleased with the item purchased! Thank you for an easy transaction.
Seller was great and sent item fast. Item just seems cheap, but that might be my opinion.
Surprisingly quick to got my ordered item.
But item wasn't my expected condition.
I couldn't find the damages in the photos at when l ordered. (Hard to see!)
I have to return.
The web site is easy to maneuver. Had a very good experience with the seller. Very attentive. The product was excellent.
I LOVE MY SHOES—. This was a great purchase for me —- I'm so satisfied — shoes were in a great condition
Super easy transaction, fast and secure shipping. Great experience.
Everything went smoothly and I received my package a day earlier.
Item received quickly and just as described. Would definitely purchase from this seller again.
I saved over $400 by finding my wedding dress through Tradesy. I ordered and it arrived within 3 days. Everything was exactly as it was listed on the website. I'm extremely happy with my experience!
Thank you! I'm so In Love to finally own my first LV bag!
This was my first time buying on the site and it was pretty easy and straightforward.
This was my first time buying on the site and it was pretty easy and straightforward.
I did call customer service the day I saw that the item came from Japan because in your site it show the item is from Florida USA and your representative promise me she will stop to shipment of the item or bag and I believe her but still have doubts and I was correct item arrived yesterday in front of my door, oh well there is nothing that I can do now I don't like your policy that if an item return to you just want to give store credit to your customer than return to the original form of payment this is my last order in your site if you notice I don't buy anything in your company anymore because of your policy. Thanks anyways Imelda Stout.
Hi Imelda,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
After review, we wanted to extend our sincerest apologies for the trouble you've experienced with your recent order. I see that you contacted us early on to request this cancellation, but we were unable to do so as the seller indicated that they had already shipped - sorry about that!
I see that since then, you've decided to return the item for a full refund, which is great! If there is anything further we can do to turn this experience around, please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I was totally unaware that the site was exclusively for woman. There was no indication of this and that the item was for women. I used my search engine to google a specific exotic men's shoe and the shoe populated on the website of Tradesy. I had never heard of Tradesy previously. The description of the shoe did not indicate a woman's shoe so by all account I thought it was a man's shoe size 8. Unfortunately, I found that out when the shoe was delivered.
Cordially,
Frank Cartier
Hi Frank,
It's Kai from Tradesy, I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
After review, we wanted to extend our apologies for the confusion! While Tradesy is primarily a peer-to-peer marketplace for women, we hope to expand to men's items in the near future!
I see that you've started on this return since this feedback was left, and have spoken to our team regarding this return. Please do not hesitate to reach out at 844-988-7233, Monday-Friday from 8AM-1PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I was extremely pleased with my purchase and that it came in such a timely Fashion
I wasn't able to set up filters on the GucciNow page when I was using my phone. I also wasn't able to reset my password when using my phone so I had to jump on my laptop to complete the purchase.
I wasn't able to set up filters on the GucciNow page when I was using my phone. I also wasn't able to reset my password when using my phone so I had to jump on my laptop to complete the purchase.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Hitomi,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
I am so incredibly sorry the item you received wasn't what y9ou were expecting. I know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return as a misrepresentation claim within 4 days of delivery. If it is deemed misrepresented by our returns team we will issue a refund to the original payment source.
Additionally, You can request a return for any reason within 4 days of delivery. You’ll send the item to Tradesy for free, and we’ll issue Tradesy Site Credit for you to find something new. Once we receive it, we’ll email you to confirm the return has been processed and your Tradesy Site Credit is available.
If you are within the 4-day return timeframe please go to your Purchases page on your account and click the “Request Return” button on the item you would like to return, then select your return reason and submit the return request.
Next, you'll receive an automated email from the Tradesy Returns team requesting photos of your return item. Be sure to reply with all the suggested angles and views mentioned in the email.
Once the Returns Team has reviewed the photos they will continue with opening the return so that you can send it back to Tradesy. We will provide you with a prepaid shipping label as well.
If you need assistance with requesting a return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!