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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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Overall ok
April 22, 2021

Overall good but product sent back, it was nothing like described

Date of experience: April 22, 2021
Texas
1 review
0 helpful votes
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David Yurman Purchase
April 22, 2021

Very pleased with the item purchased! Thank you for an easy transaction.

Date of experience: April 22, 2021
Colorado
1 review
0 helpful votes
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Just didn't like.
April 22, 2021

Seller was great and sent item fast. Item just seems cheap, but that might be my opinion.

Date of experience: April 22, 2021
California
1 review
0 helpful votes
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It was so quick!
May 22, 2021

Surprisingly quick to got my ordered item.
But item wasn't my expected condition.
I couldn't find the damages in the photos at when l ordered. (Hard to see!)
I have to return.

Date of experience: April 22, 2021
dev o. Tradesy Rep
over a year old

Hi Hitomi,

I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

I am so incredibly sorry the item you received wasn't what y9ou were expecting. I know that must have been disappointing.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return as a misrepresentation claim within 4 days of delivery. If it is deemed misrepresented by our returns team we will issue a refund to the original payment source.

Additionally, You can request a return for any reason within 4 days of delivery. You’ll send the item to Tradesy for free, and we’ll issue Tradesy Site Credit for you to find something new. Once we receive it, we’ll email you to confirm the return has been processed and your Tradesy Site Credit is available.

If you are within the 4-day return timeframe please go to your Purchases page on your account and click the “Request Return” button on the item you would like to return, then select your return reason and submit the return request.

Next, you'll receive an automated email from the Tradesy Returns team requesting photos of your return item. Be sure to reply with all the suggested angles and views mentioned in the email.

Once the Returns Team has reviewed the photos they will continue with opening the return so that you can send it back to Tradesy. We will provide you with a prepaid shipping label as well.

If you need assistance with requesting a return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our friendly specialists would be happy to help further.

We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

New Jersey
2 reviews
0 helpful votes
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Louis Vuitton bandolier 45 bag
April 22, 2021
Updated review

The web site is easy to maneuver. Had a very good experience with the seller. Very attentive. The product was excellent.

Date of experience: April 22, 2021

The web site is easy to maneuver
April 20, 2021
Previous review

The web site is easy to maneuver

Date of experience: April 20, 2021
Illinois
1 review
0 helpful votes
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Fantastic purchase
April 22, 2021

I LOVE MY SHOES—. This was a great purchase for me —- I'm so satisfied — shoes were in a great condition

Date of experience: April 22, 2021
Missouri
1 review
0 helpful votes
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First Tradesy experience
April 22, 2021

Super easy transaction, fast and secure shipping. Great experience.

Date of experience: April 22, 2021
New York
1 review
0 helpful votes
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Exactly as advertised!
April 22, 2021

Everything went smoothly and I received my package a day earlier.

Date of experience: April 22, 2021
Virginia
2 reviews
0 helpful votes
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Quick Shipping
April 22, 2021

Item received quickly and just as described. Would definitely purchase from this seller again.

Date of experience: April 22, 2021
Virginia
1 review
0 helpful votes
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Review
April 22, 2021

Easy experience to search products and appreciate the ability to make payments

Date of experience: April 22, 2021
Texas
1 review
0 helpful votes
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Fine
April 22, 2021

I thought the ouch was pebble leather. It seems to be faux leather...?

Date of experience: April 22, 2021
Colorado
1 review
0 helpful votes
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Easy and affordable
April 22, 2021

I saved over $400 by finding my wedding dress through Tradesy. I ordered and it arrived within 3 days. Everything was exactly as it was listed on the website. I'm extremely happy with my experience!

Date of experience: April 22, 2021
New York
1 review
0 helpful votes
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Amazing
April 22, 2021

Amazing quality of bag! Awesome, love it! Second time going thru tradesy and will def come back.

Date of experience: April 22, 2021
District of Columbia
1 review
0 helpful votes
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Beautiful LV Bag
April 22, 2021

Thank you! I'm so In Love to finally own my first LV bag!

Date of experience: April 22, 2021
Massachusetts
1 review
0 helpful votes
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Perfect
April 22, 2021

Transaction was smooth.
Delivery was quick.
Product was flawless.
Communication from start to finish was perfect.

Date of experience: April 22, 2021
Massachusetts
1 review
0 helpful votes
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First time using Tradesy
April 22, 2021
Updated review

This was my first time buying on the site and it was pretty easy and straightforward.

Date of experience: April 22, 2021

This was my first time buying on the site and it was...
April 19, 2021
Previous review

This was my first time buying on the site and it was pretty easy and straightforward.

Date of experience: April 18, 2021
Texas
1 review
0 helpful votes
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Cancellation of the item
May 22, 2021

I did call customer service the day I saw that the item came from Japan because in your site it show the item is from Florida USA and your representative promise me she will stop to shipment of the item or bag and I believe her but still have doubts and I was correct item arrived yesterday in front of my door, oh well there is nothing that I can do now I don't like your policy that if an item return to you just want to give store credit to your customer than return to the original form of payment this is my last order in your site if you notice I don't buy anything in your company anymore because of your policy. Thanks anyways Imelda Stout.

Date of experience: April 22, 2021
dev o. Tradesy Rep
over a year old

Hi Imelda,

I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

After review, we wanted to extend our sincerest apologies for the trouble you've experienced with your recent order. I see that you contacted us early on to request this cancellation, but we were unable to do so as the seller indicated that they had already shipped - sorry about that!

I see that since then, you've decided to return the item for a full refund, which is great! If there is anything further we can do to turn this experience around, please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Pennsylvania
1 review
0 helpful votes
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Confirmation of item
May 22, 2021

I was totally unaware that the site was exclusively for woman. There was no indication of this and that the item was for women. I used my search engine to google a specific exotic men's shoe and the shoe populated on the website of Tradesy. I had never heard of Tradesy previously. The description of the shoe did not indicate a woman's shoe so by all account I thought it was a man's shoe size 8. Unfortunately, I found that out when the shoe was delivered.

Cordially,
Frank Cartier

Date of experience: April 22, 2021
dev o. Tradesy Rep
over a year old

Hi Frank,

It's Kai from Tradesy, I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

After review, we wanted to extend our apologies for the confusion! While Tradesy is primarily a peer-to-peer marketplace for women, we hope to expand to men's items in the near future!

I see that you've started on this return since this feedback was left, and have spoken to our team regarding this return. Please do not hesitate to reach out at 844-988-7233, Monday-Friday from 8AM-1PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Georgia
1 review
0 helpful votes
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Extremely Pleased
April 22, 2021

I was extremely pleased with my purchase and that it came in such a timely Fashion

Date of experience: April 22, 2021
Washington
1 review
0 helpful votes
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I wasn't able to set up filters on the GucciNow page when I was using my phone. I also wasn't able to reset my password when using my phone so I had to jump on my laptop to complete the purchase.

Date of experience: April 21, 2021

I wasn't able to set up filters on the GucciNow page...
April 16, 2021
Previous review

I wasn't able to set up filters on the GucciNow page when I was using my phone. I also wasn't able to reset my password when using my phone so I had to jump on my laptop to complete the purchase.

Date of experience: April 15, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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