Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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The best experience, very reliable. I recommend this company to my family and friends.
Response to my concerns but unable to honor the retroactive coupon
I love being able to shop here and know my purchase is authentic and if I am not satisfied I ca n return it the item for something else.
I love being able to shop here and know my purchase is authentic and if I am not satisfied I ca n return it the item for something else.
Will definitely purchase from this seller again! Received everything in the description and shoes looked exactly as the pictures!
Tradesy used to be good. I have sold thousands of dollars worth of bags on their website. But since COVID, they now allow returns, and they keep the money you earned for them from the sale of your bag... they give your customer a site credit, and you get back your bag. And they keep the money. Then they say ' they are inspecting your bag' to see the condition it's in... they do not know what your bag looked like when shipped! A photo does not do everything! So anyone can purchase your Chanel, Hermes, Louis bag, wear it to a wedding, take care of it, and ship it back to you -- my Louis Vuitton bag was new- I sold it twice... the first time it came back a bit creased -- but the second time it came back with ripples on the vinyl The bag looked terrible, I called Louis Vuitton and they instructed me how to use a hair dryer and smooth back the vinyl fabric on the bag. Meanwhile Tradesy was holding onto over 5K of cash they earned for MY Louis Bag. I get back a damaged bag. They said 'it looked fine' but they have no idea what it was when I sent it... then the customer can use the credit on the site for another bag. But still Tradesy gets huge cash advances made off of your handbags and you get nothing -! Its totally unfair now, and I will not be using them again. The Real Real does not allow returns on their high end bags... and neither should Tradesy on high end designer bags like Chanel, Prada, Louis or Hermes... they should only allow returns if the item is misrepresented or a fake. I am hoping they will reconsider this harmful return policy for sellers... I would not dare let one of my 8K Chanels be sold and shipped across the USA only to have it returned and then Tradesy keeps the 8K (Of course until that customer uses the site credit they issue, which could be ages. So they build up their cash reserves -- good biz for them, but not fair to sellers -. As I said, they used to keep the bags, and the seller would keep the money. No longer. So please hesitate before you list expensive bags with them and make them money while you get returned a bag that has most likely been worn by someone.
Customer service is great! Very patient and helpful
Arrived in a timely manner and packaged carefully. I appreciated the note and would order from this seller again!
Excellent! Item as described and fast shipping! Would order again
Purchase and delivery was very fast! Bag in perfect condition!
I love it just like I imagined! Thank you very much
I was so ready to love this dress. Unfortunately it looked terrible on me. Easy return. Just got online to look for another one.
Great condition and timely arrival. Very pleased with my purchase
I received the bag very quickly and it was packaged nicely with a nice thank you note. The bag is in good condition. The only complaint is it had a mild odor I think the original owner was a smoker.
Everything went exactly as I expected. Bag arrived on time and I love it.
I trust this bag will arrive in the condition stated.
Arrived quickly and in perfect condition, exactly as described.
Hi Tuan,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience. I am so sorry if the item you received was not in the condition you were expecting. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shannon,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
To clarify, our team has actually been working remotely since March of last year, as we no longer have a facility to hold returned items. Because of this, we had to update our return policy back in March to accommodate for COVID, as well as the safety of our team. We certainly apologize for any inconvenience this may have caused.
However, please know that Tradesy will continue to inspect every returned item for your protection and to ensure that the item is in the same condition as when it was sold, and prevent any type of fraudulent behavior.
I know how frustrating it can be to spend time mailing out a parcel, only to have it returned by the buyer - especially if you shipped the item out using your own method of shipping. Regardless, I want to help in any way possible - please feel free to give us a call whenever you can at 844-988-7233, Monday-Friday from 8AM-1PM PST and we'd be more than happy to see what we can do to turn this experience around.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!