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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good selection availability. Quick shipping. Appreciate the service.
These shoes came in the original box and are in perfect condition. It was nice to receive a product as advertised and I would buy from this seller anytime.
Received just as described. Great quality and great packaging.
Tradesy never fails me. Items are always exactly what i expect them to be. Package's are always on time or arrives before!
It was an easy process and the website very descriptive and easy to use. Great new spot for me to visit and purchase clothes! Great condition the dress and super description with clear photos!
I was sent the wrong item from what I ordered and the return system is just overly complicated for how busy I am and now I feel stuck with these sunglasses I did not ask for or want because I couldn't break through the executive dysfunction dog long enough to figure out how to print out a piece of paper when I don't own a printer.
Seamless experience as per usual. Tradesy and it's sellers have been great for this and every transaction I have done.
Seller gave fast, helpful replies! Shipping and delivery was timely. No complaints!:-)
Hi Haley,
We recently received your feedback and wanted to follow up with you. We're happy to hear about your positive experience with us thus far!
If there is anything further we can do to help make this experience simply amazing, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating. Hope you have a great weekend!
Handbag came very quickly, packaging was very cute. Easy to work with, and I appreciate the payment system.
Terrible experience with tradesy! The shoes were filthy dirty and fake! Not authentic like the listing says and definitely not gently used they were disgusting! I cannot believe tradesy would have a product like that sent to me if that happens again I will not do business with you in the future and I will report it to the Better Business Bureau thank u Michelle napoli
Hi Michelle,
Sorry to hear that the Chanel pool slides you ordered did not arrive as expected... We always want to make sure you're protected and able to shop confidently when using Tradesy.
That said, since Tradesy is a peer-to-peer marketplace where every listed item is shipped directly from the seller, straight to the buyer... You can always request a return within 4-days of your item's delivery if something isn't quite right!
Feel free to reach out to us if you need further assistance with your return request, we're more than happy to help make this right!
Received my Ray-Ban sunglasses today. They were exactly as described and seller was great to work with and shipping was fast!
I was pleased that my bracelet arrived on time and that is was secured very well In the packaging with a thank you note. Alot of thought went into my purchase.
But cant really tell for the price I paid if its an authentic wallet from LV or not. I have a fake one and it looks about the same material.
Thank you for the safe packaging and communication, much appreciated. Exactly as described; just what I was looking for. Highly recommend this seller. Cheers, Laura
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Kiara,
It's Kai from Tradesy, I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
After review, we're so sorry to hear about the trouble with your recent sunglasses order and the wrong item being sent! I see that you've started that returns process, but you have not yet shipped the item back!
If you are unable to print and ship the item back to us, please feel free to give us a call anytime at 844-988-7233, Monday-Friday from 8AM-1PM PST, and any of our specialists would be happy to assist you further.