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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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The bag I purchased was in phenomenal condition and packaged as if it were brand new. I got a great price and am extremely happy with my purchase. Seller was also very prompt in ship and I received it amazingly fast!
Item was perfect--exactly as described, shipping was fast, and seller even threw in a bonus thank you gift.
Took forever to ship. No communication or update from seller until requested. Dust bag is extremely cheap and fake looking.
Really pretty blouse - but not true to size. Runs small; can't return
Hi Marisa,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're terribly sorry to hear about the trouble with your recent blouse order not working out! I know how frustrating shopping online can be, especially if you're unable to try it on before you buy. Regardless, we certainly don't want you to keep an item you're not 100% in love with.
For the trouble, I've gone ahead and issued a refund to your account in Tradesy site credit. This amount never expires and will automatically apply towards your next order with us.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I ordered on the 24th and received my bag on the 28th. No complications whatsoever! Very quick and easy. I will be recommending to friends
My packages arrive on time when I order from Tradesy. Very good quality designer pieces.
Great purchase. Just as described and amazingly fast shipping. Love my new addition.
Awesome... I love my item and the price was perfect. Thanks so much for sending it in the mail so promptly. Can't wait to wear it...
I was looking for this Vince. Dress everywhere. It was sold out on other websites. The seller was friendly. The dress was new with tags. Thats my favorite phrase! Shipped quickly!
The item I received was exactly what I ordered! I am very happy with the item. It was shipped and delivered in a timely manner.
My first time ever buying off of Tradesy. I had a wonderful seller who walked me through the process. It was very quick and easy. I now own a gorgeous bag that I am thrilled with.
Received item as exactly described on the seller's page. The seller packaged my order with great care and seller responded back to me in a timely manner. Overall, this was a good experience!
I love my tiger Valentino boots. They are everything I thought they would be.
This purse is gorgeous! I love it! The seller was also the best!
We purchased a limited edition bootie and they were in perfect shape and reflected all the pictures.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Dayle,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the delay in receiving this item.
You purchased from one of our pro-sellers. Our Pro-sellers are sellers who have an excellent track record with us: an amazing inventory, tons of sales, and almost no returns and misrepresentations. After building this track record with us, we allow some Pro-Sellers special perks, including shipping from abroad.
This particular seller ships all of their orders to Tradesy headquarters first, where we then provide an updated shipping label and send the purchase to you directly. Because of this, there can be a slight delay in receiving the item.
Again, we're so sorry for the delay and inconvenience this has caused. We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to reach out. We want to do anything we can to make each experience worthy of your best possible rating!