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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Shoes
June 4, 2021

Everything was delivered and exactly what I wanted.

Date of experience: June 3, 2021
New Jersey
1 review
0 helpful votes
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Green dress
June 4, 2021

Excellent! Quick and efficient and product was lovely

Date of experience: June 3, 2021
Massachusetts
1 review
0 helpful votes
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First purchase
June 3, 2021

Very nervous to purchase something pricey online, until I received my item, I love it!

Date of experience: June 3, 2021
California
1 review
0 helpful votes
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Thank you!
June 3, 2021

Seller shipped very quickly.
I am very happy with my purchase and experience overall.

Date of experience: June 3, 2021
California
1 review
0 helpful votes
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Awesome seller, LOVE my item!
June 3, 2021

Prompt service, good communication, value pricing!
Thank you!

Date of experience: June 3, 2021
Colorado
2 reviews
0 helpful votes
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Beautiful
June 3, 2021

Love the item and in excellent condition as described. Arrived ahead of schedule.
Thank you

Date of experience: June 3, 2021
Indiana
1 review
0 helpful votes
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Great price, fast shipping
June 3, 2021

Very happy with my purchase. It was exactly as advertised and came very quickly.

Date of experience: June 3, 2021
California
1 review
0 helpful votes
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Great
June 3, 2021

Service was fast, thank you for speedy shipping. Ease using app.

Date of experience: June 3, 2021
Georgia
1 review
0 helpful votes
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Gucci hysteria
June 3, 2021

As described. I am Happy with purchase. Nicely packaged.

Date of experience: June 3, 2021
Arizona
1 review
0 helpful votes
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I was looking for a hard to find item & this site happened to have it. The seller communicated well at first, but after I quickly made the purchase then she ghosted me. She waited a whole week to ship the item after I paid within moments. Once I received the item it had an odor of mildew and cigar that was not included in the description, so I am working with Tradesy to return it now. Tradesy staff helped me during the whole process and were very quick to respond each step of the way and prodded her to ship when she was ignoring me.

Date of experience: June 3, 2021
dev o. — Tradesy Rep
over a year old

Hi Jenni,

I just wanted to take a moment to acknowledge your recent feedback regarding your Tradesy experience.

I am so sorry this has been your experience with us! I think one of the difficulties of shopping on the peer-peer-to marketplace is to make sure the item you're purchasing will be accurately described.

It is such an inconvenience to spend the time it takes to find the right item only to have it arrive delayed and discover it to be not as expected - and in your case to have a strong odor. While it is a challenge to prevent situations like this from happening, that is why we have our return policy in place.

I am happy to hear you are currently working with our Returns Team. Returns take approximately 5-7 days to process once the item is delivered to Tradesy HQ. Our Returns and Authentication Team will carefully review your item and then send a detailed email once it’s complete.

If you require further information about this return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.

We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!


Communication with the seller has been amazing
May 21, 2021
Previous review

Communication with the seller has been amazing. She's communicated super fast & kindly.

Date of experience: May 21, 2021
Texas
1 review
0 helpful votes
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This was my first time ordering from this website. I received my package on time and the packaging was great. The bag is almost in perfect condition.
Thank you :)

Date of experience: June 3, 2021
California
2 reviews
0 helpful votes
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Easy pleasant, authentic always. Always unique items

Date of experience: June 3, 2021
Virginia
1 review
0 helpful votes
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Five Stars
June 3, 2021

Items were as shown in pictures and delivery was fast! I highly recommend this seller. Communication was fast also.

Date of experience: June 3, 2021
North Carolina
1 review
0 helpful votes
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I've been eyeing the LV GM/MM neverfull pouchette for a while. Decided to pull the trigger with a $100 off offer over Memorial weekend. Glad I did! The seller immediately contacted me after I purchased, thanking me and letting me know she'd mail it that day. As promised, she shipped it same day. Very friendly and accommodating. Since this item isn't sold by itself, I didn't expect it to have a LV bag/box, but she did include a nice thank you card and an authentication letter from a 3rd party. Even if it hadn't come with the letter, I would believe it to be authentic due to the craftsmanship. Anyone who could produce a bag this beautifully made would have their own designer bags, not be replicating others! Lol. I'd purchase from her again with complete confidence. Thank you for a great first experience buying from Tradesy!

Date of experience: June 3, 2021
Oklahoma
1 review
0 helpful votes
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Good
June 3, 2021

Easy, efficient, Had what I wanted, affordable, trust.

Date of experience: June 3, 2021
Georgia
1 review
0 helpful votes
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Excellent
June 3, 2021

My item was shipped timely and it was easy to purchase on the site. This is a bag I have been searching for as it's out of stock on LV and I am happy to have found it. I have confirmed the LV is authentic and I am very pleased with the purchase

Date of experience: June 3, 2021
District of Columbia
2 reviews
0 helpful votes
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Great product
June 3, 2021

Fun and easy to use. The one item i chose though was later told was no longer available. Not sure how that happens

Date of experience: June 3, 2021
California
1 review
0 helpful votes
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Love the shoes. Received really fast. Authentic AF :)

Date of experience: June 3, 2021
New York
1 review
0 helpful votes
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Chloe bag
June 3, 2021

Seller was prompt and friendly. Order came in speed time. I am extremely happy with this purchase.

Date of experience: June 3, 2021
California
1 review
0 helpful votes
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Great
June 3, 2021

Great item was in perfect condition. Seller shipped promptly.

Date of experience: June 3, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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