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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything was delivered and exactly what I wanted.
Excellent! Quick and efficient and product was lovely
Very nervous to purchase something pricey online, until I received my item, I love it!
Seller shipped very quickly.
I am very happy with my purchase and experience overall.
Prompt service, good communication, value pricing!
Thank you!
Very happy with my purchase. It was exactly as advertised and came very quickly.
I was looking for a hard to find item & this site happened to have it. The seller communicated well at first, but after I quickly made the purchase then she ghosted me. She waited a whole week to ship the item after I paid within moments. Once I received the item it had an odor of mildew and cigar that was not included in the description, so I am working with Tradesy to return it now. Tradesy staff helped me during the whole process and were very quick to respond each step of the way and prodded her to ship when she was ignoring me.
Communication with the seller has been amazing. She's communicated super fast & kindly.
This was my first time ordering from this website. I received my package on time and the packaging was great. The bag is almost in perfect condition.
Thank you :)
Items were as shown in pictures and delivery was fast! I highly recommend this seller. Communication was fast also.
I've been eyeing the LV GM/MM neverfull pouchette for a while. Decided to pull the trigger with a $100 off offer over Memorial weekend. Glad I did! The seller immediately contacted me after I purchased, thanking me and letting me know she'd mail it that day. As promised, she shipped it same day. Very friendly and accommodating. Since this item isn't sold by itself, I didn't expect it to have a LV bag/box, but she did include a nice thank you card and an authentication letter from a 3rd party. Even if it hadn't come with the letter, I would believe it to be authentic due to the craftsmanship. Anyone who could produce a bag this beautifully made would have their own designer bags, not be replicating others! Lol. I'd purchase from her again with complete confidence. Thank you for a great first experience buying from Tradesy!
My item was shipped timely and it was easy to purchase on the site. This is a bag I have been searching for as it's out of stock on LV and I am happy to have found it. I have confirmed the LV is authentic and I am very pleased with the purchase
Fun and easy to use. The one item i chose though was later told was no longer available. Not sure how that happens
Love the shoes. Received really fast. Authentic AF :)
Seller was prompt and friendly. Order came in speed time. I am extremely happy with this purchase.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Jenni,
I just wanted to take a moment to acknowledge your recent feedback regarding your Tradesy experience.
I am so sorry this has been your experience with us! I think one of the difficulties of shopping on the peer-peer-to marketplace is to make sure the item you're purchasing will be accurately described.
It is such an inconvenience to spend the time it takes to find the right item only to have it arrive delayed and discover it to be not as expected - and in your case to have a strong odor. While it is a challenge to prevent situations like this from happening, that is why we have our return policy in place.
I am happy to hear you are currently working with our Returns Team. Returns take approximately 5-7 days to process once the item is delivered to Tradesy HQ. Our Returns and Authentication Team will carefully review your item and then send a detailed email once it’s complete.
If you require further information about this return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!