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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Excellent transaction!
June 10, 2021

Received my handbag in just a few days, packing was perfect to protect the item completely. The actual handbag is in the same condition as described by Tradesy and the Seller.
Thank you so much!

Date of experience: June 10, 2021
Illinois
1 review
0 helpful votes
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Great Experience
June 10, 2021

I was so scared when I placed my order and was hoping for good. But yesterday when I received part of my order and it made me happy and surprised because the purse which I bought it was totally brand new as it said and with tags and beautiful also. So yes, I really will recommend to shop with Tradesy!

Date of experience: June 10, 2021
Ohio
1 review
0 helpful votes
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Louis Vuitton Watch Roll/Case
June 10, 2021

Item was as described and easy process to purchase

Date of experience: June 10, 2021
Maryland
1 review
0 helpful votes
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Amazing
June 10, 2021

Shipping was quick and the product looks exactly like the pictures

Date of experience: June 10, 2021
California
3 reviews
1 helpful vote
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Awesome experience
June 10, 2021

Seller was very accommodating and had great communication. Fast efficient delivery. Item was packaged very beautifully. Definitely recommend!

Date of experience: June 10, 2021
California
1 review
0 helpful votes
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Fast Shipping!
June 10, 2021

My questions were answered and my moschino bag was shipped right away!

Date of experience: June 10, 2021
California
1 review
0 helpful votes
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Cute little thing!
June 10, 2021

Very cute credit card holder/wallet! I was looking for a small but functional wallet and this will do it. Can't wait to show I off! Thank you.

Date of experience: June 10, 2021
South Carolina
2 reviews
0 helpful votes
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Gucci sandals
June 10, 2021

The product was as described and the seller was very helpful. I had trouble trying to order the item.the website kept saying my cart was empty and I couldn't resolve the issue until after the holiday. This potentially would make a customer lose out in purchasing an item.

Date of experience: June 10, 2021
Texas
1 review
0 helpful votes
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Always good
June 10, 2021
Updated review

Love this site Ian happy with my purchase always good stuff

Date of experience: June 9, 2021

Love this site
June 3, 2021
Previous review

Love this site

Date of experience: June 3, 2021
California
1 review
0 helpful votes
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Prada
June 10, 2021

Good overall I was able to pick up the item and if anything wish it came with dust bag

Date of experience: June 9, 2021
California
1 review
0 helpful votes
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Great condition!
June 10, 2021

Fantastic, shoes came on time and were in pristine condition

Date of experience: June 9, 2021
Pennsylvania
1 review
0 helpful votes
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I love my bag!
June 10, 2021

Ordered my bag last week and it has already arrived from overseas!

Date of experience: June 9, 2021
New York
1 review
0 helpful votes
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Love my valentino clutch
June 10, 2021

5 stars. Great product. Great price. Great Service!

Date of experience: June 9, 2021
New York
1 review
0 helpful votes
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Wrong size
June 10, 2021

Tradsey was great but the Cartier sizes differ from US sizes. Hopefully I can exchange

Date of experience: June 9, 2021
Massachusetts
1 review
0 helpful votes
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Horrible I thought 100% of bags were certified as authentic
Obviously they are not

Date of experience: June 9, 2021
dev o. — Tradesy Rep
over a year old

Hi Mary,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.

It is such a huge inconvenience to spend the time it takes to find the right item only to have it arrive and then have authenticity concerns. Do know that we have a zero-tolerance policy when it comes to inauthentic items or replicas.

I am happy to see you are working with our Returns Team now to have this purse reviewed by our Authenticity Team.

Returns take approximately 3-5 days to process once the item is delivered to Tradesy HQ. Our Returns and Authentication Team will carefully review your item and then send a detailed email once it’s complete.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating

New York
1 review
0 helpful votes
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Beautiful Gucci Scarf!
June 9, 2021

When my Gucci Scarf arrived it was simply BEAUTIFUL! It was in it's original box and packaged very nicely. I will be buying from this seller again! What a BEAUTIFUL SCARF!

Date of experience: June 9, 2021
New Jersey
1 review
0 helpful votes
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What a cute crossbody!
June 9, 2021

A seamless process from start to finish. Shopping time was super quick. Would definitely purchase from this merchant again.

Date of experience: June 9, 2021
Georgia
1 review
0 helpful votes
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Gucci Mules
June 9, 2021

Wonderful! Shoe is in perfect condition and fast shipping.

Date of experience: June 9, 2021
California
1 review
0 helpful votes
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AWFUL, AWFUL CONDITION OF ITEM
July 9, 2021
Updated review

I have been pleased in the past with the items I have purchased. But with this item I received I am not sure if I will ever place another order with tradesy! I paid good money for an item that I thought was in somewhat good condition.

Date of experience: June 9, 2021
dev o. — Tradesy Rep
over a year old

Hi Rosalinda,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. I am happy to see you are currently working with our Returns Team.

If you require any further assistance with this return, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!


Great communication from seller
December 11, 2020
Previous review

Great communication from seller.

Date of experience: December 11, 2020
New Jersey
1 review
0 helpful votes
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Beautiful Yurman Bracelet
June 9, 2021

Seller has great communication. Very quick delivery. Love the bracelet!

Date of experience: June 9, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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