Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Great bag. Great price. Bag is as described and arrived quickly. Will be making future purchases.
The item is real, seller service is OK. The package box is soft and easily to be damaged.
I had just logged on-maybe 5 seconds-and there they were-the earrings. I'm never impulsive, I was impulsive, the earrings arrived quickly and in perfect condition, thank you!
This is my go to site for authentic, great value, unique finds, reliable, no hassle, luxury items! I've been purchasing and selling items for years and haven't ever encountered an issue with Tradesy. I highly recommend them and confirm that they're my favorite resale app/online shopping site!
Be careful with the prices on This site. Always check the origial on the retail site. They boost prices ridiculously. For instance the Gucci Beige Angelina Platform Sandals are listed for $699.00 and $612.00 on Tradsey. Yet, on Gucci they are $620.00 brand new.
I was disappointed that I couldn't use my coupon, and the item was more worn out than it appeared to be in the photos.
I was disappointed that I couldn't use my coupon.
On time delivery 50 characters is a lot. Come on. I have stuff to do.
Update, only negative is that reviews have to be 50 characters.
I've sell and now bought through Tradesy. First of all I like it's clean platform, not confusing super easy to find what you're looking for, I love the fact you can message the other person. My only concern is about this "authentication" through the platform.
Others sites do their authenticity before even sending it to the costumer which it makes you feel even better. Is just peace of mind and is always better to be inspected before sending it to the costumer just in case the item is not as described or for scams.
It was a very easy transaction. My item came when expected and was as described.
I am very happy with the experience.
Beautiful, prompt and as described! Packaging was very nice as well.
Thank you!
Love it. Just as described. Thank you for a great dress!
I found the exact purse that I wanted. The bag meets all of my expectations
I found the exact purse that I wanted.
Fast delivery and the purse is cute, just like the pictures
Great bag and fast shipping. Bag is authentic and perfect.
Ordered dress, it came quickly. Everything was great!
Not happen with purchase made would like to return package. How do I go about doing do ASAP. Thanks
Hi Paulette,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
I am so incredibly sorry the item you received wasn't what you were expecting. I know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return as a misrepresentation claim within 4 days of delivery. If it is deemed misrepresented by our returns team we will issue a refund to the original payment source.
Additionally, You can request a return for any reason within 4 days of delivery. You’ll send the item to Tradesy for free, and we’ll issue Tradesy Site Credit for you to find something new. Once we receive it, we’ll email you to confirm the return has been processed and your Tradesy Site Credit is available.
If you are within the 4-day return timeframe please go to your Purchases page on your account and click the “Request Return” button on the item you would like to return, then select your return reason and submit the return request.
Next, you'll receive an automated email from the Tradesy Returns team requesting photos of your return item. Be sure to reply with all the suggested angles and views mentioned in the email.
Once the Returns Team has reviewed the photos they will continue with opening the return so that you can send it back to Tradesy. We will provide you with a prepaid shipping label as well.
If you need assistance with a return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Item was just as described and my bag smelled like brand new leather. Very happy.
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi There,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
As a peer-to-peer marketplace, do know that this allows our sellers to price their listings as they see fit. We certainly apologize if the item was priced a bit higher than the website price!
Sometimes sellers will list certain items higher than retail due to supply and demand, i. E. if the item is no longer available on the retail website in a certain size, and is highly favorable. Regardless, we're so sorry for the trouble here.
You are always welcome to contact sellers directly to see if they’re open to negotiating their prices. Most sellers are open to offers within 15% of the listing price. We’ve reached out to the seller on your behalf with your offer.
We hope we were able to address your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!