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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Excellent service
June 8, 2021

The product was new with tags and was shipped on time.

Date of experience: June 7, 2021
California
1 review
0 helpful votes
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Cute dress!
June 8, 2021

Described perfectly and matched pictures, and received in a timely manner.

Date of experience: June 7, 2021
Georgia
1 review
0 helpful votes
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As described!
June 8, 2021

These shoes are gorgeous versatile and just as described. Thanks!

Date of experience: June 7, 2021
Colorado
2 reviews
0 helpful votes
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This was listed as a golf ball holder that would come with dust cover. It's as big as a tennis ball holder and didn't come with a dust cover. Misinformed for sure

Date of experience: June 7, 2021
dev o. — Tradesy Rep
over a year old

Hi Therese,

We recently received your feedback and wanted to follow up with you! We're so sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. I am happy to see you are currently working with our Returns Team.

Returns take approximately 5-7 days to process once the item is delivered to Tradesy HQ. Our Returns and Authentication Team will carefully review your item and then send a detailed email once it’s complete.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating

Tennessee
1 review
0 helpful votes
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Effortless purchase
June 7, 2021

I will always love working with Tradesy! Plus my seller was super helpful and communicative. Overall 10/10 would recommend.

Date of experience: June 7, 2021
Missouri
1 review
0 helpful votes
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5-stars
June 7, 2021

5-star experience. Delivered in a timely manner. High quality

Date of experience: June 7, 2021
Georgia
1 review
0 helpful votes
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Awesome
June 7, 2021

Quick shipping and response, I love the entire experience

Date of experience: June 7, 2021
California
1 review
0 helpful votes
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Gucci Bag
June 7, 2021

Just got my bag, the delivery was off but I'm assuming that was a FedEx problem rather than Tradesy problem but either way the bag is beautiful

Date of experience: June 7, 2021
California
2 reviews
0 helpful votes
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First time buyer satisfaction!
June 7, 2021

I had my eye on this purse for a few months & I was very happy to be able to get this brand new bag, it arrived in perfect condition and completely as described. Thank you!

Date of experience: June 7, 2021
Texas
1 review
0 helpful votes
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Veja Shoes
June 7, 2021

It was great. I ordered and it was shipped within the timeframe.

Date of experience: June 7, 2021
Delaware
1 review
0 helpful votes
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Easy To Navigate, Found EXACTLY What I Was Looking For, At A AMAZING Price. Extremely Fast Shipping. Tradesy Was Overall A Perfect Online Shopping Experience.

Date of experience: June 7, 2021
South Carolina
1 review
0 helpful votes
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Just as listed
June 7, 2021

Fast shipping and the product was as stated. They got her incredibly fast and well package.

Date of experience: June 7, 2021
Virginia
1 review
0 helpful votes
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X
June 7, 2021

I am writing this to confirm my order. Not sure why it's forcing me to write anything else.

Date of experience: June 7, 2021
Minnesota
2 reviews
0 helpful votes
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Excellent!
June 7, 2021

All the products that I had bought from you are really nice!

Date of experience: June 7, 2021
Iowa
1 review
0 helpful votes
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Coach wallet
June 7, 2021

Love the wallet and delivery was very prompt. I will not hesitate to buy again.

Date of experience: June 7, 2021
Florida
2 reviews
0 helpful votes
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UnSatisfied
July 7, 2021

Flimsy and very small not worth the money, and not worth retiring due to Tradesy crazy credit only stipulation

Date of experience: June 7, 2021
dev o. — Tradesy Rep
over a year old

Hi Debbie,

We recently received your feedback and wanted to follow up with you! We're so sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

I can completely understand your stance on our return policy - getting your money back to the original form of payment is always ideal. While this is currently our policy, I will be sure to share your feedback with our product team here. We're always looking for ways to improve.

Additionally, we encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return as a misrepresentation claim within 4 days of delivery. If it is deemed misrepresented by our returns team we will issue a refund to the original payment source.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating

Pennsylvania
1 review
0 helpful votes
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Great service
June 7, 2021

Delivered in a timely manner exactly what I wanted!

Date of experience: June 7, 2021
Texas
1 review
0 helpful votes
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Great experience!
June 7, 2021

Overall, I ordered a pair of sunglasses and they were exactly what I wanted!

Date of experience: June 7, 2021
Mississippi
1 review
0 helpful votes
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Sandals
June 7, 2021

The shipment was extremely fast. I placed my order on a Saturday and received my purchase on the following Monday.

Date of experience: June 7, 2021
Missouri
1 review
0 helpful votes
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Chanel earrings
June 7, 2021

These Chanel earrings were on my watch list and I finally decided to go for it and placed my first order. They are gorgeous and came as described in original box with receipt. Transaction went perfectly smooth and was shipped quickly with tracking. Love them!

Date of experience: June 7, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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