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Tradesy

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Tradesy

3.7
tradesy.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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True to the advertisement
June 16, 2021

Cute little bag looks exactly like what I expected. Arrived quickly, neatly packaged.

Date of experience: June 16, 2021
Kentucky
1 review
0 helpful votes
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Extremely pleased
June 16, 2021

Could not have been a better experience or product. I'll be back!

Date of experience: June 16, 2021
Michigan
1 review
0 helpful votes
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Great item!
June 16, 2021

Im so glad I found this piece after searching! In good condition and I know it will be a bag I reach for often!

Date of experience: June 15, 2021
California
1 review
0 helpful votes
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Wonderful
June 15, 2021

Easy to order. Quick to ship. Step by step emails.

Date of experience: June 15, 2021
Florida
1 review
0 helpful votes
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Love the shoes!
June 15, 2021

Wonderful experience. Quickly received my order and my shoes are just beautiful. Exactly how they were described.

Date of experience: June 15, 2021
Connecticut
1 review
0 helpful votes
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My first Chanel
June 15, 2021
Updated review

How do I receive promotion? I also want to know how resolve peeling next to zipper? The purchasing availability of the Chanel was prompt and efficient

Date of experience: June 15, 2021

My first Chanel
June 15, 2021
Previous review

How do I receive promotion? I also want to know how resolve peeling next to zipper? The purchasing availability of the Chanel was prompt and efficient

Date of experience: June 15, 2021

How do I receive promotion?
June 10, 2021
Previous review

How do I receive promotion?

Date of experience: June 10, 2021
California
1 review
0 helpful votes
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Tibi Sweater
June 15, 2021

Quickly shipped, well packaged, great product. Item was even better than described :)

Date of experience: June 15, 2021
California
1 review
0 helpful votes
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Panther Watch
June 15, 2021
Updated review

Love the things I find on here and customer service is excellent.

Date of experience: June 15, 2021

Love the things I find on here and customer service...
January 11, 2021
Previous review

Love the things I find on here and customer service is excellent.

Date of experience: January 10, 2021
Pennsylvania
3 reviews
1 helpful vote
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PERFECTION!
June 15, 2021

Item is in perfect condition, just as described! Seller's communication was timely and informative. Item arrived quickly and was packed with great care! I could not be more pleased!

Date of experience: June 15, 2021
Nevada
1 review
0 helpful votes
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She made sure to check on the delays with the US postal Office... together ensured i recieved my package safely... very happy

Date of experience: June 14, 2021
California
1 review
0 helpful votes
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Rag & Bone striped silk dress
June 15, 2021

Received the item extremely quickly. Great transaction. Item is in new condition

Date of experience: June 14, 2021
New Jersey
1 review
0 helpful votes
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Loubs Nikki
June 15, 2021
Updated review

Everything I purchase is great quality and good price

Date of experience: June 14, 2021

Everything I purchase is great quality and good price
May 8, 2021
Previous review

Everything I purchase is great quality and good price

Date of experience: May 8, 2021

Very easy price was not to bad either
May 2, 2021
Previous review

Very easy price was not to bad either

Date of experience: May 2, 2021
Louisiana
1 review
0 helpful votes
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Received a different item and now I have to go to fedex to print a label and return the glasses

Tradesy only gave me 5 days to return the item so I can get my money back. Its frustrating because I have a busy schedule and its impossible for me to go to fedex this week.

Seller wasn't helpful until I opened a claim. She told me she recorded a video of her packing and I was lying to keep the glasses for free.

Date of experience: June 14, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

We just recently reviewed your feedback and wanted to follow up with you, we hope you're staying healthy and safe!

We see that you recently filed a return for this item as the seller had a mixup in sending you the wrong listing, we are so terribly sorry for this inconvenience! We do hold our sellers to a high standard when it comes to being thorough in their descriptions of items and their shipping process. We find the more detailed they are, the less uncertainty there is around the item you will be receiving. That being said, it looks as though you and your seller came to a conclusion and your item is being returned to us. We are so sorry for any previous tension that arose between you and the seller, I know how unnerving that can be, but we are happy that it has since been resolved. Once we have the item at our facility we will be able to move forward in providing you with your refund details. Should you like further insight please give us a call at (844) 988-7233, our phone lines are available Mon-Fri from 7 am-3 pm PST, one of our Member Care specialists would be happy to assist you.

Again, we do apologize that your experience with Tradesy has been less than stellar thus far, but we'd love to make it up to you! If there’s anything else you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.

Illinois
1 review
0 helpful votes
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Yes I received if
June 14, 2021

Purse is beautiful! Fast shipping. Very happy!

Thank you

Date of experience: June 14, 2021
California
1 review
0 helpful votes
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Adorable but…
June 14, 2021

Shoes were as shown and described however the listing said it came with the box and that was not the case.

Date of experience: June 14, 2021
Florida
1 review
0 helpful votes
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LV Neverfull MM
June 14, 2021
Updated review

Great service! My bag came in perfect condition as described. Will purchase from Tradesy again.

Date of experience: June 14, 2021

Great service!
June 12, 2021
Previous review

Great service!

Date of experience: June 12, 2021
Louisiana
1 review
0 helpful votes
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Great place to shop. Love this ring fits perfectly and in wonderful like new condition. Melinda was wonderful. The only problem I had was the shipping through UPS. Would love an option for Fed Ex.

Date of experience: June 14, 2021
New York
1 review
0 helpful votes
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Amazing styles
June 14, 2021

I reached out to the seller and my dress was shipped right away. Arrived in time for a very important dinner. Absolutely happy

Date of experience: June 14, 2021
California
1 review
0 helpful votes
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Fabulous!
June 14, 2021

Wonderful! Exactly what was described & delivered super fast!

Date of experience: June 14, 2021
Indiana
2 reviews
0 helpful votes
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Website is easy to Navigate,
June 14, 2021

Variety of products available. Choices in different prices, pictures very detailed in most cases.

Date of experience: June 14, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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