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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Cute little bag looks exactly like what I expected. Arrived quickly, neatly packaged.
Im so glad I found this piece after searching! In good condition and I know it will be a bag I reach for often!
Wonderful experience. Quickly received my order and my shoes are just beautiful. Exactly how they were described.
How do I receive promotion? I also want to know how resolve peeling next to zipper? The purchasing availability of the Chanel was prompt and efficient
How do I receive promotion? I also want to know how resolve peeling next to zipper? The purchasing availability of the Chanel was prompt and efficient
Quickly shipped, well packaged, great product. Item was even better than described :)
Love the things I find on here and customer service is excellent.
Love the things I find on here and customer service is excellent.
Item is in perfect condition, just as described! Seller's communication was timely and informative. Item arrived quickly and was packed with great care! I could not be more pleased!
She made sure to check on the delays with the US postal Office... together ensured i recieved my package safely... very happy
Received the item extremely quickly. Great transaction. Item is in new condition
Everything I purchase is great quality and good price
Everything I purchase is great quality and good price
Very easy price was not to bad either
Received a different item and now I have to go to fedex to print a label and return the glasses
Tradesy only gave me 5 days to return the item so I can get my money back. Its frustrating because I have a busy schedule and its impossible for me to go to fedex this week.
Seller wasn't helpful until I opened a claim. She told me she recorded a video of her packing and I was lying to keep the glasses for free.
Purse is beautiful! Fast shipping. Very happy!
Thank you
Shoes were as shown and described however the listing said it came with the box and that was not the case.
Great service! My bag came in perfect condition as described. Will purchase from Tradesy again.
Great place to shop. Love this ring fits perfectly and in wonderful like new condition. Melinda was wonderful. The only problem I had was the shipping through UPS. Would love an option for Fed Ex.
I reached out to the seller and my dress was shipped right away. Arrived in time for a very important dinner. Absolutely happy
Variety of products available. Choices in different prices, pictures very detailed in most cases.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi There,
We just recently reviewed your feedback and wanted to follow up with you, we hope you're staying healthy and safe!
We see that you recently filed a return for this item as the seller had a mixup in sending you the wrong listing, we are so terribly sorry for this inconvenience! We do hold our sellers to a high standard when it comes to being thorough in their descriptions of items and their shipping process. We find the more detailed they are, the less uncertainty there is around the item you will be receiving. That being said, it looks as though you and your seller came to a conclusion and your item is being returned to us. We are so sorry for any previous tension that arose between you and the seller, I know how unnerving that can be, but we are happy that it has since been resolved. Once we have the item at our facility we will be able to move forward in providing you with your refund details. Should you like further insight please give us a call at (844) 988-7233, our phone lines are available Mon-Fri from 7 am-3 pm PST, one of our Member Care specialists would be happy to assist you.
Again, we do apologize that your experience with Tradesy has been less than stellar thus far, but we'd love to make it up to you! If there’s anything else you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.