Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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The order took two weeks to ship when arrive no dust bag or box the worst experience since shopping with Tradesy and I'm long time customer
Found the perfect dress for a wedding that was sold out everywhere else. Great deal and easy shopping.
My experience was great and I appreciate the authenticity of Tradesy's steps to ensure that I received a real Gucci tote and described as such.
The purse was smelly(like smokers purse) and was not even dusted off. I wiped it off with a baby wipe and it was super dirty. I'm letting it air out to hopefully get the smell out. The seller took about 2 weeks to ship. Not sure if I will use this cite again.
Hi Adilene,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We're sorry to hear about the trouble with the delay! We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity.
We also encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance in requesting a return, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.
Quick delivery... item is EXACTLY as described.
Thank you
I love my new shoes. :) The transaction, the product condition and the service. Everything was awesome. Thank you!
Everything as described. Response in shipping and packaging was excellent!
I ordered a sterling silver Tiffany mesh ring & absolutely love it! The process was painless & easy. I highly recommend this site…
I received my ring quickly and loved it; but upon close inspection, I discovered the stone had several cracks. I am afraid that it will
Break and I'll lose the stone or pieces of it, which detracts from the enjoyment of wearing it. Sad.
Hi Patricia,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies!
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described or possibly damaged they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance requesting a return, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating
I received my package promptly and the dress is in perfect condition. I am so pleased with my purchase!
It was delivered very fast and very well packaged. Thanks you
Well the process was easy and the price was affordable (especially with the promo code). Also, it helped having multiple payment methods.
The bag was listed as like new buy had horrible stains inside that was not in description..
Hi Jade,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. I am happy to see you are currently working with our Returns Team.
Returns take approximately 5-7 days to process once the item is delivered to Tradesy HQ. Our Returns and Authentication Team will carefully review your item and then send a detailed email once it’s complete.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating
Always a good time on TRADESY! They are an User friendly website, they have great prices and an awesome variety of products to choose from.
Always a good time on TRADESY! They are a User friendly website, they have great prices and an awesome variety of products to choose from.
Very fast shipping, in better than stated condition. I'll definitely buy again, soon!
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shareec,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy.
We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity. We are so sorry for the inconvenience this delay has caused you.
Additionally, we encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance in requesting a return, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further. Alternatively, you can email us at [email protected].
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.