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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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No stress. First experience was great. I searches for product and there it was at a great price.
I searched for so long looking for a site like this! Not even sure how I found you but thrilled!
I searched for so long looking for a site like this! Not even sure how I found you but thrilled!
Came in great condition, well packaged and delivery was rather quick, will definitely be ordering again
Purchased 2 bags and both were delivered within 3 days and in the exact condition the sales listing stated.
My item arrived very quickly and in excellent condition. I couldn't be happier with my purchase!
No complaints, got my item as promised and very quickly without having to ask. In perfect condition just like the picture.
I tried and returned over 13 dresses from Nordstrom, Dillards, Macys and Bloomingdales. I just couldn't find what I wanted. I knew the brands and the sizes that fit me but didn't like the styles and/or colors. I found the PERFECT MOB dress for a summer wedding. The fit was great (except I am having it hemmed so I can dance) but the quality and description of the dress was dead on accurate! I will ONLY order my formal dresses from Tradesy!
I've been buying from Tradesy for years. Always quick, easy and reliable. Love them!
Ordering went fine. All went smooth. Thanks Like the watch, the price was good. Very happy
Great! Easy to search impressed with selection and competitive prices
Great! Easy to search impressed with selection and competitive prices
Had never used before, easy to use site, and good communication with seller. Would use again.
The website is well laid out and everything is easy to find. The multiple options of payment is a plus. Love it
The website is well laid out and everything is easy to find. The multiple options of payment is a plus. Love it
This was my first time using Tradsey. I've always wanted a Louis Vuitton bag, but couldn't justify spending the money. I decided a second hand bag would be more comfortable for me. I looked at several ads. Reviewed the photographs and prices. Decided on the bag and received it before I was quoted. The bag was a great deal. Despite the bag saying it had signs of wear, one area of wear could've been photographed/mentioned, but wasn't. Other than that, I'm pleased. Quick and easy, first time experience!
Buying off Tradesy was easy and efficient, shipping process was made possible internationally via ShopMate.
Love my new Mara Mara pants in perfect condition, happy to browse and purchase off Tradesy again in future.
The bag I purchased was in near perfect condition and arrived very quickly
I originally purchased this shoe in May from Nieman Marcus in a size 39.5 thinking it would fit (I normally wear a 39). To my disappointment they did not fit. I should have went up a whole size. These shoes are on backorder so I wouldn't have been able to get them til September. However, Tradesy never lets me down. I found them brand new in a size 40 and they fit perfect! Originally the seller didn't confirm the sell in time and my order was canceled. However, the seller reach out to me afterwards and explained what happened. She then relisted the shoe, I ordered again, and they were shipped the next day! The transaction was so smooth! I am so glad I found these shoes on Tradesy!
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.

