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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Super CUTE
June 26, 2021

The shorts are in excellent condition and super cute!

Date of experience: June 26, 2021
New Jersey
2 reviews
0 helpful votes
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Very satisfied 1st purchase
June 26, 2021

This is my first time purchasing an item from this site and I am very pleased with the bag. It took a week to receive but it was worth the wait. I would definitely buy again.

Date of experience: June 26, 2021
California
1 review
0 helpful votes
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Never received item
Claim I "signed" upon receiving
But Tradesy will not provide copy or proof of said signature
So disappointed and will resolve this issue on my own since Tradesy can't be held accountable but yet received my payment.

Date of experience: June 25, 2021
dev o. — Tradesy Rep
over a year old

Hi Veronica,

We recently reviewed your feedback and wanted to follow up with you.

We are so incredibly sorry to hear about the trouble that your latest purchase with us has caused. Please know we work closely and tirelessly with USPS when items are lost during shipment to ensure all avenues are searched and inquiries are answered. We know we have been in communication with you about this "delivered not received" package via email, if you could please respond to our latest message we will be able to continue on with the investigation of this item with USPS.

On behalf of Tradesy and the United States Postal Service, I sincerely apologize for the problems that have occurred as of late with the delivery of this item, we encourage you to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.

It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.

Arizona
1 review
0 helpful votes
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Great experience!
June 26, 2021

Great experience super fast delivery great communication and just as described! Love my new sandals. Highly recommended

Date of experience: June 25, 2021
Florida
1 review
0 helpful votes
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YSL Slides
June 26, 2021

Brand new beautiful shoes! Easy transaction! Shipped and showed up in a few days.

Date of experience: June 25, 2021
Arizona
1 review
0 helpful votes
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Tory Burch Purse
June 26, 2021

Shipped quickly. Item exactly as described. Beautiful purse!

Date of experience: June 25, 2021
Minnesota
1 review
0 helpful votes
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Awesome
June 26, 2021

Look exactly like in the photo
Very stylish and comfortable

Date of experience: June 25, 2021
Florida
1 review
0 helpful votes
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Gucci
June 26, 2021

Brand new. Cute and very comfy. Surprised that they sold more than the current retail price, but I had a credit soooo

Date of experience: June 25, 2021
Texas
1 review
0 helpful votes
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Beautiful & Efficient
June 25, 2021

I ordered some new (never worn) Christian Louboutins and I am happy with my purchase I received today! Item as described. A signature was required which I loved. I will order again!

Date of experience: June 25, 2021
New Jersey
1 review
0 helpful votes
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Very, very satisfied.
June 25, 2021

Nothing less than wonderful. Thank you. Order was processed and shipped in less time than indicated. Item was received nicely packaged so it was delivered in good order and earlier than expected. Thank you!

Date of experience: June 25, 2021
Florida
1 review
0 helpful votes
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Item was in great condition!
June 25, 2021

Item arrived quickly and was in great condition!
Thank you!

Date of experience: June 25, 2021
District of Columbia
2 reviews
0 helpful votes
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Super easy and transparent
June 25, 2021

Browsing was easy, all items are clearly listed thanks to Tradesy regulations. Shipping tracking was available from the time order is received.

Date of experience: June 25, 2021
Florida
1 review
0 helpful votes
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Will purchase again!
June 25, 2021

The shipping took a little longer than expected but it was just as described! Will purchase from this sight again!

Date of experience: June 25, 2021
California
1 review
0 helpful votes
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Website was easy to navigate.
June 25, 2021

Handbag was shipped UPS. 5 days. Box was bent. It would have been nice if Seller had packed the inside of the box with more care. Extra wrapping to protect bag should of been done considering the price I paid and the 45.00 shipping fee. The designer handbag was in the dust bag only. Thrown in the cardboard box. Fortunately, even with the box damaged. The handbag was not damaged as well.

Date of experience: June 25, 2021
Idaho
1 review
0 helpful votes
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It was great got my package only a couple days after I ordered my watch. It was super fast. I've ordered a few times and have always been happy. Had to return 1 item before and it was an easy transition. Highly recommend!

Date of experience: June 25, 2021
Ohio
1 review
0 helpful votes
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Great Experience
June 25, 2021

My purchase arrived quick! Quick response from seller!

Date of experience: June 25, 2021
New York
1 review
0 helpful votes
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Perfect justbl as described
June 25, 2021

Excellent shipped quickly, it was exactly as described perfect brand new with tags

Date of experience: June 25, 2021
Illinois
1 review
0 helpful votes
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Review
July 25, 2021

The tradesy purchasing procedure was smooth and easy. The product received was just ok. Had a stain that wasn't mentioned on the sellers description and the seam was coming apart on a few places. So I would give the tradesy platform 5 stars, but was disappointed in my item purchased and will not use it.

Date of experience: June 25, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return as a misrepresentation claim within 4 days of delivery. If it is deemed misrepresented by our Returns Team we will issue a refund to the original payment source.

Additionally, You can request a return for any reason within 4 days of delivery. You’ll send the item to Tradesy for free, and we’ll issue Tradesy Site Credit for you to find something new. Once we receive it, we’ll email you to confirm the return has been processed and your Tradesy Site Credit will be available.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating

Maryland
1 review
0 helpful votes
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Updated Address
June 25, 2021

I updated my address but it was sent to the address. I know the people at my old address but it was an inconvenience to me and them. The shoes are a little big in width.

Date of experience: June 25, 2021
Minnesota
1 review
0 helpful votes
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MK Sandals
June 25, 2021

Great site and easy to work with! Very happy with the product and came very timely.

Date of experience: June 25, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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