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Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This is my first time purchasing an item from this site and I am very pleased with the bag. It took a week to receive but it was worth the wait. I would definitely buy again.
Never received item
Claim I "signed" upon receiving
But Tradesy will not provide copy or proof of said signature
So disappointed and will resolve this issue on my own since Tradesy can't be held accountable but yet received my payment.
Great experience super fast delivery great communication and just as described! Love my new sandals. Highly recommended
Brand new beautiful shoes! Easy transaction! Shipped and showed up in a few days.
Shipped quickly. Item exactly as described. Beautiful purse!
I ordered some new (never worn) Christian Louboutins and I am happy with my purchase I received today! Item as described. A signature was required which I loved. I will order again!
Nothing less than wonderful. Thank you. Order was processed and shipped in less time than indicated. Item was received nicely packaged so it was delivered in good order and earlier than expected. Thank you!
Browsing was easy, all items are clearly listed thanks to Tradesy regulations. Shipping tracking was available from the time order is received.
The shipping took a little longer than expected but it was just as described! Will purchase from this sight again!
Handbag was shipped UPS. 5 days. Box was bent. It would have been nice if Seller had packed the inside of the box with more care. Extra wrapping to protect bag should of been done considering the price I paid and the 45.00 shipping fee. The designer handbag was in the dust bag only. Thrown in the cardboard box. Fortunately, even with the box damaged. The handbag was not damaged as well.
It was great got my package only a couple days after I ordered my watch. It was super fast. I've ordered a few times and have always been happy. Had to return 1 item before and it was an easy transition. Highly recommend!
My purchase arrived quick! Quick response from seller!
Excellent shipped quickly, it was exactly as described perfect brand new with tags
The tradesy purchasing procedure was smooth and easy. The product received was just ok. Had a stain that wasn't mentioned on the sellers description and the seam was coming apart on a few places. So I would give the tradesy platform 5 stars, but was disappointed in my item purchased and will not use it.
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return as a misrepresentation claim within 4 days of delivery. If it is deemed misrepresented by our Returns Team we will issue a refund to the original payment source.
Additionally, You can request a return for any reason within 4 days of delivery. You’ll send the item to Tradesy for free, and we’ll issue Tradesy Site Credit for you to find something new. Once we receive it, we’ll email you to confirm the return has been processed and your Tradesy Site Credit will be available.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating
I updated my address but it was sent to the address. I know the people at my old address but it was an inconvenience to me and them. The shoes are a little big in width.
Great site and easy to work with! Very happy with the product and came very timely.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Veronica,
We recently reviewed your feedback and wanted to follow up with you.
We are so incredibly sorry to hear about the trouble that your latest purchase with us has caused. Please know we work closely and tirelessly with USPS when items are lost during shipment to ensure all avenues are searched and inquiries are answered. We know we have been in communication with you about this "delivered not received" package via email, if you could please respond to our latest message we will be able to continue on with the investigation of this item with USPS.
On behalf of Tradesy and the United States Postal Service, I sincerely apologize for the problems that have occurred as of late with the delivery of this item, we encourage you to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.