Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Exactly as described. Excellent seller. Would certainly purchase from them again.
Nothing spectacular. But glad I found the shoe I was looking to purchase
No items. I never received my packages. Please have someone contact me!
Experience was good. Item came in dirty but a quick wash and it was all set.
It seems like I just ordered the pants and than they showed up at my door. Shipping was so fast. The red white and blue pants are amazing. Thank you
Excellent experience! Great communication! Lightening fast shipping! Item packaged well and arrived safe and sound! Item just as described! I'm thrilled! Thank you!
Very fast delivery, quality product, good prices easy to use online or downloading app..
Great customer service! Fast delivery and true accurate explanation of item.
First time user and it was super easy! The dress was as described and arrived ahead of schedule.
Easy only wish that the seller would've mailed the shoe out when she said she would.
Easy shopping experience. Item was delivered incredibly fast. Packaged well and in beautiful condition. No complaints!
My seller was wonderful and merch was good quality. She had to wait for a shipping label from Tradesy to ship my order. Fortunately I didn't need the item in 3 days. Order arrived today 9 days after purchase.
Hi Jan,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're sorry to hear about the trouble with your delayed order! We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity.
We are always happy to provide a prepaid shipping label to the seller via email at any time if there is a delay in their shipping kit.
Where we have seen tracking delays become more common due to the pandemic, it is still not the experience we want our buyers and sellers to have. We sincerely apologize for the inconvenience this has caused you.
Again I am so sorry you had this experience, but the feedback you provided will certainly help us in every way. If there's anything else we can do please let us know by reaching out to us at [email protected]. We want to do anything we can to make each experience worthy of your best possible rating!
Communication with the seller was easy. The item is exactly as described. I've been looking for this sweater for years since I wore my old one to death, and I finally have one. Very happy!
Wonderful experience/Wonderful items. Checkout was fast-shipping was even faster. Items arrived exactly how they were explained & pictured.
I've been wanting one of these for awhile and finally treated myself! It was easy-peasy to purchase on Tradesy!
The shoes were even better than expected. Fit perfectly and they are soo cute.
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi Ike,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
I am so sorry for the trouble regarding your missing packages. I have let our Member Care Team know you have requested that we contact you.
You should be receiving an email from them shortly and they will be able to assist you further.
If you require any assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to help. Additionally, we can be reached by emailing [email protected] 7 days a week.
We hope we were able to address your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!