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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Gorgeous bag
June 25, 2021

Exactly as described. Excellent seller. Would certainly purchase from them again.

Date of experience: June 25, 2021
Maryland
1 review
0 helpful votes
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Quick
June 25, 2021

Nothing spectacular. But glad I found the shoe I was looking to purchase

Date of experience: June 25, 2021
Pennsylvania
1 review
0 helpful votes
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Have not received my packages
July 25, 2021

No items. I never received my packages. Please have someone contact me!

Date of experience: June 25, 2021
dev o. — Tradesy Rep
over a year old

Hi Ike,

I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

I am so sorry for the trouble regarding your missing packages. I have let our Member Care Team know you have requested that we contact you.

You should be receiving an email from them shortly and they will be able to assist you further.

If you require any assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to help. Additionally, we can be reached by emailing [email protected] 7 days a week.

We hope we were able to address your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Wisconsin
1 review
0 helpful votes
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Good experience
June 25, 2021

Experience was good. Item came in dirty but a quick wash and it was all set.

Date of experience: June 25, 2021
California
1 review
0 helpful votes
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Red white and blue
June 25, 2021

It seems like I just ordered the pants and than they showed up at my door. Shipping was so fast. The red white and blue pants are amazing. Thank you

Date of experience: June 25, 2021
Florida
1 review
0 helpful votes
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Excellent experience! Great communication! Lightening fast shipping! Item packaged well and arrived safe and sound! Item just as described! I'm thrilled! Thank you!

Date of experience: June 25, 2021
Idaho
3 reviews
2 helpful votes
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First time buying..
June 25, 2021

Very fast delivery, quality product, good prices easy to use online or downloading app..

Date of experience: June 25, 2021
Texas
1 review
0 helpful votes
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Sunglass Purchase
June 25, 2021

Great customer service! Fast delivery and true accurate explanation of item.

Date of experience: June 24, 2021
California
1 review
0 helpful votes
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Easy procees
June 25, 2021

First time user and it was super easy! The dress was as described and arrived ahead of schedule.

Date of experience: June 24, 2021
Washington
1 review
0 helpful votes
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Great
June 24, 2021

Easy only wish that the seller would've mailed the shoe out when she said she would.

Date of experience: June 24, 2021
Texas
1 review
0 helpful votes
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Fabulous
June 24, 2021

Excellent experience, great price and lighting fast shipping! Thank you seller and Tradsey!

Date of experience: June 24, 2021
Louisiana
1 review
0 helpful votes
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Amazing!
June 24, 2021

Easy shopping experience. Item was delivered incredibly fast. Packaged well and in beautiful condition. No complaints!

Date of experience: June 24, 2021
Indiana
1 review
0 helpful votes
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Finally!
June 24, 2021

My purchase took forever to come but the Tradesy team did follow up with me and kept me updated in a timely manner.

Date of experience: June 24, 2021
California
1 review
0 helpful votes
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Thank you
June 24, 2021

Great deal! Thanks ~ very cheap~ fast shipping ~ just as the picture

Date of experience: June 24, 2021
Georgia
1 review
0 helpful votes
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My seller was wonderful and merch was good quality. She had to wait for a shipping label from Tradesy to ship my order. Fortunately I didn't need the item in 3 days. Order arrived today 9 days after purchase.

Date of experience: June 24, 2021
dev o. — Tradesy Rep
over a year old

Hi Jan,

I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We're sorry to hear about the trouble with your delayed order! We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity.

We are always happy to provide a prepaid shipping label to the seller via email at any time if there is a delay in their shipping kit.

Where we have seen tracking delays become more common due to the pandemic, it is still not the experience we want our buyers and sellers to have. We sincerely apologize for the inconvenience this has caused you.

Again I am so sorry you had this experience, but the feedback you provided will certainly help us in every way. If there's anything else we can do please let us know by reaching out to us at [email protected]. We want to do anything we can to make each experience worthy of your best possible rating!

New York
1 review
0 helpful votes
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Perfect Sweater!
June 24, 2021

Communication with the seller was easy. The item is exactly as described. I've been looking for this sweater for years since I wore my old one to death, and I finally have one. Very happy!

Date of experience: June 24, 2021
Pennsylvania
1 review
0 helpful votes
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Wonderful
June 24, 2021

Wonderful experience/Wonderful items. Checkout was fast-shipping was even faster. Items arrived exactly how they were explained & pictured.

Date of experience: June 24, 2021
New York
1 review
0 helpful votes
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Chanel 3 CC Pearl Necklace
June 24, 2021

I've been wanting one of these for awhile and finally treated myself! It was easy-peasy to purchase on Tradesy!

Date of experience: June 24, 2021
Florida
1 review
0 helpful votes
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Belt
June 24, 2021

Easy! No problems! Merchandise was in better condition than expected!

Date of experience: June 24, 2021
New York
1 review
0 helpful votes
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Gucci Wedges
June 24, 2021

The shoes were even better than expected. Fit perfectly and they are soo cute.

Date of experience: June 24, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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