TradesyReviews 9,836

Hi Lernell,

We recently reviewed your feedback and wanted to follow up with you!

We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

As a peer-to-peer marketplace, communication between a buyer and seller is important. It should definitely be an easy, and enjoyable experience to reach out to the previous owner of your potential new purchase. We know how frustrating it is when you don't get an answer or your purchase is canceled without warning, it can feel as though your needs as a customer are being neglected. Please know we take note of these experiences and do our best to make sure sellers on our site are educated and informed of Tradesy expectations around using our platform for their selling needs. We do notate experiences like yours on their accounts so we can track if this starts to become a pattern.

We can also always give you further insight as to the current status is of your purchase via phone call or email. Regardless, please let us know as we are happy to help. You can contact us with these requests or others at (844) 988-7233, our phone lines are open from 7 am-3 pm PST. One of our Member Care representatives will be more than happy to assist you.

Also If there’s anything else you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.

To us your feedback is everything, we’d love to hear from you.

Hi Amelia,

First and foremost, we want to thank you for your honest and valuable feedback about our return policy.

We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

I can completely understand how frustrating the returns process can be, especially if there is a limited timeframe to request a return and possibly being out of town. While this is currently our policy, I will be sure to share your feedback with our Returns team here.

Since Tradesy is a peer-to-peer marketplace, we believe in trying to make returns easy for both buyers and sellers. We want to apologize if this has not been the case for you.

If there's anything else you need please don't hesitate to reach out to us at [email protected]. We want to do anything we can to make each experience worthy of your best possible rating!

Hi Michael,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We know USPS has been experiencing some delays due to limited staff because of COVID, so we have switched our main courier from USPS over to Fed-Ex, next time, please give us a call at (844) 988-7233, our phone lines are open Mon-Fri between 7 AM PST and 3 PM PST, we would be happy to connect with your seller about printing a USPS label so that you experience less of a hassle with delivery.

We are also available by email 7 days a week, for any further assistance you can always email us at [email protected] and one of our Member Care representatives would be more than happy to assist you.

Hi There,

We just wanted to take a moment to acknowledge your recent feedback regarding your Tradesy experience.

We are so incredibly sorry that your purchase came potentially damaged or unusable! We know just how disappointing this can be, we do our best to support buyers in their shopping endeavors by offering the ability to request a return. Should you be interested in any further information or insight into our returns process, you can always give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 am PST -3 pm PST, one of our lovely Member Care representatives would be more than happy to assist you.

If there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.

To us, your feedback is everything.

Hi Stephanie,

We recently reviewed your feedback and wanted to follow up with you!

We are so incredibly sorry for any shipping issues that have happened with your package. We know just how unnerving this can be, please know we are working closely with the seller to see how we can best rectify this matter. We appreciate your time and patience as we continue to work on this for you. Please know going forward that keeping an up-to-date address on file is so important to ensure the safe arrival of your package to the correct location. That being said, we will continue to reach out to the seller and USPS to see what else can be done in the interim.

If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.

It’s very frustrating to feel like you’re not being understood or that you’re not getting the help you need. It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.