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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Carolyn X.
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The description of the jacket is totally misrepresented. Send a return label.

Date of experience: July 5, 2021
dev o. Tradesy Rep
over a year old

Hi Carolyn,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.

If you are within the 4-day return timeframe please go to your Purchases page on your account and click the “Request Return” button on the item you would like to return, then select your return reason and submit the return request.

Next, you'll receive an automated email from the Tradesy Returns team requesting photos of your return item. Be sure to reply with all the suggested angles and views mentioned in the email.

Once the Returns Team has reviewed the photos they will continue with opening the return so that you can send it back to Tradesy. We will provide you with a prepaid shipping label as well.

If you need assistance with requesting a return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.

We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

New Jersey
1 review
0 helpful votes
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Excellent
July 6, 2021

I'm so happy because this bag was exactly like the vendor description and the photo showed in the website!

Date of experience: July 5, 2021
Washington
1 review
0 helpful votes
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Very satisfy!
July 6, 2021

Very pleasant buying experience. Shipping was fast as well.

Date of experience: July 5, 2021
Texas
1 review
0 helpful votes
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Quality and Timely
July 5, 2021

I am so glad that the description was setting a realistic expectation of this bag! I recieved it quickly and was pleasantly surprised to see that the bag was in even better condition!

Date of experience: July 5, 2021
New York
1 review
0 helpful votes
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Great selection.
July 5, 2021
Updated review

Fantastic site incredible selection of products at great prices!

Date of experience: July 5, 2021

Love this website!
June 27, 2021
Previous review

Love this website!

Date of experience: June 27, 2021
California
1 review
0 helpful votes
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First time purchasing
July 5, 2021

I'm very happy with my purchase. The backpack I order arrived a week later. It came in a special dust bag and had paperwork about the authenticity. I was hoping to sign for it but it was left on my door.

Date of experience: July 5, 2021
California
2 reviews
0 helpful votes
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My louis
July 5, 2021
Updated review

Love the case. Still some damage to repair. Don't know where to take it near me for repair.

Date of experience: July 5, 2021

Quick and easy
June 29, 2021
Previous review

Quick and easy

Date of experience: June 28, 2021
California
1 review
0 helpful votes
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You advertised this t-shirt size is 4 (S), but when I received it, it is size 40. Size 40 usually is 6(M).

Date of experience: July 5, 2021
dev o. Tradesy Rep
over a year old

Hi Maggie,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating

Georgia
1 review
0 helpful votes
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My experience
July 5, 2021

My experience shopping on Tradesy was extremely easy. Great experience!

Date of experience: July 5, 2021
New Jersey
1 review
0 helpful votes
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Beautiful
July 5, 2021

I received the beautiful necklace on time. Looks great...

Date of experience: July 5, 2021
Arizona
1 review
0 helpful votes
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Tory Burch
July 5, 2021

Quick delivery. Love the shoes. Exactly as ordered.

Date of experience: July 5, 2021
North Dakota
1 review
0 helpful votes
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Happy
July 5, 2021

It was a pleasant one for the most part other then my box had dead bugs in it I had to clean off the bag which was pretty gross

Date of experience: July 5, 2021
Massachusetts
4 reviews
0 helpful votes
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Absolutely Delightful!
July 5, 2021
Updated review

Quick and easy, great prices and selection. Very easy to navigate the site and compare offerings.

Date of experience: July 5, 2021

Quick and easy, great prices and selection
June 28, 2021
Previous review

Quick and easy, great prices and selection.

Date of experience: June 28, 2021
Maryland
1 review
0 helpful votes
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Easy return
July 5, 2021

I ordered and item that I wasn't happy with and at first the return process was a little annoying, but the response was fast and easy. I had to submit multiple pictures of the item to assure I didn't damage it, and I believe I'll be credited soon.

Date of experience: July 5, 2021
Illinois
2 reviews
0 helpful votes
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Gucci
July 5, 2021
Updated review

Love it, it always has what I'm looking for and the prices are always

Date of experience: July 5, 2021

Love it, it always has what I'm looking for
June 27, 2021
Previous review

Love it, it always has what I'm looking for

Date of experience: June 27, 2021
Washington
1 review
0 helpful votes
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Great bag
July 5, 2021

Just as described, great response from seller and I am very happy with my purchase.

Date of experience: July 4, 2021
Georgia
1 review
0 helpful votes
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Great shoes!
July 5, 2021

The buying process was easy, shoes arrived way faster than excited, and the shoes are in even better condition than expected. This was my first Tradesy purchase but certainly will not be my last.

Date of experience: July 4, 2021
Texas
1 review
0 helpful votes
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Great first experience
July 4, 2021

Lovely packaging, kind note of thanks, perfect condition.

Date of experience: July 4, 2021
Rhode Island
1 review
0 helpful votes
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Tradesy delivers
July 4, 2021
Updated review

Great shopping experience and items to choose from.

Date of experience: July 4, 2021

Great shopping experience
June 26, 2021
Previous review

Great shopping experience

Date of experience: June 26, 2021
California
1 review
0 helpful votes
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Excellent!
July 4, 2021

Item as exactly as described and packaged perfectly.

Date of experience: July 4, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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