Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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The customer service was great! I recommend this to everybody across the country!
Quick delivery and I'm so happy with my purchase. My early birthday present to myself
The seller went on a work trip, but she kept me updated on shipping. She shipped it out after she came back. Great communication! Very nice lady!
And the platform keeps me updated too!
So I am very happy with my first purchase!
Thank you so much!
Great and pleased with past experiences with Tradsey. I have used them several times and hopefully will use them again in the future
Great and pleased with past experiences with Tradsey. I have used them several times and hopefully will use them again in the future
Very pleased with expeditious manner
Seller shipped quickly and the sandals are pretty. Some sellers do not ship so quickly and I appreciate this. Thanks
I received my order the next day …. All my questions were responded to promptly…. Love my bag
The sandals are gorgeous! Brand new and in the original packaging.
Always a great experience. Each seller is so nice and gets your item out very quickly.
Received order in timely manner along with tracking updates. Wallet in great condition when received.
Nice seller. Amazing bag perfect quality. Well packaged
I absolutely love it! Great customer service as well
Fast easy and stylish purchase. I was looking all over for this Chanel wallet and could not find anywhwere that was authentic. The seller was fast at shipping and the ítem was well packaged.
I attempted to file a misrepresentation claim twice and you're requiring pictures as if pictures would prove the item isn't authentic. If pictures were evidence on authenticity or inauthenticity, then I would have known from seller's pictures that the item isn't real. There is also no way to contact anybody at Tradesy. The whole experience is bull$#*!.
Item description very different from actual product. Strap uneven. Not authentic product.
Hi Glenda,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating
It was clear, and easy to make my purchase. Seller responded quickly to my question.
It was clear, and easy to make my purchase.
Beautiful gently used high quality jeans. Just what I was looking for. Exactly As described. Fit perfectly. Arrived promptly. Thank you!
(Smashed and torn too small usps packaging envelope. Packaging was disappointing.)
My order was shipped to an incorrect location with no explanation as to what occurred. Thankfully, I received a full refund on the order - however, the shoes were for an event and I have to find a new pair of shoes.
Hi There,
We recently reviewed your feedback and wanted to follow up with you.
Firstly, we are so terribly sorry to hear that your shoes were shipped to an incorrect address, we know just how disappointing this can be. Typically when we see the item being shipped to the incorrect zip code it’s because the seller mixed up the tracking number with a different sale. We have since spoken with your seller about this to make sure it does not happen again. In the meantime, we're happy we could get your purchase refunded so you could find shoes for your event! Please let us know if you would like us to send you some replacement options that are comparable in style and price and we would be happy to do so.
If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It’s very frustrating to feel like you’re not being understood or that you’re not getting the help you need. It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment. We want to do anything we can to make each experience worthy of your best possible rating!
Fast shipping, great looking LV wallet. Very pleased with my purchase.
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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Hi Celeste,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
I can completely understand how frustrating the returns process can be, especially if photos are required in order to send the item back to us within a limited timeframe.
I do apologize for the confusion, but we ask all buyers who are returning to submit photos regardless of the return reason. This is important because we need to establish the condition of the item prior to returning it. That way, if it is damaged during shipment or if the seller claims it has additional wear, we’ll know it happened during transit instead of while in your possession. We will then inspect and confirm the authenticity once the item arrives at our Tradesy HQ.
In the future, if you need assistance with requesting a return or sending photos please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!