Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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This is the first used handbag I have purchased. I was so nervous, but everything went great!
The bag was perfect and exactly as described. Pristine condition. Packaged well and with care.
I love the Wallet. Good price and exactly as described. It took longer to get this product than other sellers I have used on Tradesy but that is the only thing that stopped me from giving it 5 stars.
The bag was as described - I am so excited to have my second chanel bag purchase and to have a classic style!
Though the dress clearly has a size 8 tag on it, the actual size is about a 12.
Hi Stacy,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
I am so incredibly sorry the item you received wasn't what you were expecting. I know that must have been disappointing.
You can request a return for any reason within 4 days of delivery. You’ll send the item to Tradesy for free, and we’ll issue Tradesy Site Credit for you to find something new. Once we receive it, we’ll email you to confirm the return has been processed and your Tradesy Site Credit is available.
Additionally, we encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return as a misrepresentation claim within 4 days of delivery. If it is deemed misrepresented by our returns team we will issue a refund to the original payment source.
If you are within the 4-day return timeframe please go to your Purchases page on your account and click the “Request Return” button on the item you would like to return, then select your return reason and submit the return request.
Next, you'll receive an automated email from the Tradesy Returns team requesting photos of your return item. Be sure to reply with all the suggested angles and views mentioned in the email.
Once the Returns Team has reviewed the photos they will continue with opening the return so that you can send it back to Tradesy. We will provide you with a prepaid shipping label as well.
If you need assistance with requesting a return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
My experience was positive and my bag was as expected
It was pretty good for my first time doing this kind of thing.
Fast and professional thank you my bag is beautiful it was a absolute pleasure working with you
Great product at a great price. Was looking for a cute designer belt. Found this one on Tradesy. Love it!
I ordered my package then it said it was delivered I never got it I was told it would have signature and be insured well it had no signature and don't know if it was insured it's in the sellers hands as of now and at this point I just want my money back this isn't my fault this was a gift for someone now I have to find something else this had really thrown a wrench in my plans
Hi Calvin,
We recently reviewed your feedback and wanted to follow up with you, we hope this message finds you safe and healthy.
We are so terribly sorry that you did not receive your package. We know how disappointing and frustrating this can be and are working tirelessly with USPS to get some further insight as to what has happened as of late during shipment. We see that a USPS claim has been filed on your behalf. Please allow 7 to 10 business days as we wait for USPS to conclude their investigation.
On behalf of us here at Tradesy and the United States Postal Service we sincerely apologize for the time you have had to sacrifice and patience you have had to sacrifice, but please know we will continue to work to a viable solution for you in the interim.
It’s very frustrating to feel like you’re not being understood or that you’re not getting the help you need. It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
The seller adequately fulfilled my order. However, the delivery experience was very poor. The order was placed mid June and did not arrive until yesterday, July 6. It is reasonable to have received an accurate update from the delivery service provider. Unfortunately, the tracking notes stated a delivery date of June 18. While this is not the direct fault on anyone other than the delivery service, it does not represent the full brand experience of a luxury brand such as Tradesy.
Hi Carla,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're sorry to hear about the trouble with your delayed order!
Where we have seen these tracking delays become more common, it is still not the experience we want our buyers to have. We sincerely apologize for the inconvenience this has caused you.
I am happy to see you were able to connect with our Member Care specialists and we were able to file a missing package claim with the delivery service provider and they were able to locate the package.
Again, we are so sorry you had this experience. We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
I love the wallet but not the smell. Smells like a heavy smoker smell
Hi Joyce,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We are so sorry the wallet you received had a heavy smoker smell!
We encourage sellers to accurately list their items, including any odors, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating
I placed the order on May 10,2021. I received the purchase on July 5. Why did it take so long for me to receive the LV handbag? Because that's how long it took for the seller to receive it from China so they could pass it on to me, the consumer! It is NOT a true Louis Vuitton bag and you can tell because of the placement of the LV insignia on the bag. Louis Vuitton would NEVER compromise his LV insignia by cutting the LV in half where the stitching is. I'm afraid this seller is so dishonest that if I return the handbag to the seller, I won't receive my refund. I won't ever be purchasing from Tradesy again! Trying times generates dishonest people trying to make a buck dishonestly. Too bad for Tradesy!
Took almost 3 weeks to get my item after it shipped. Not impressed with use of FedEx service. And it stil goes to the post office in the end.
Hi There,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're sorry to hear about the trouble with your delayed order!
Where we have seen these tracking delays become more common, it is still not the experience we want our buyers to experience. I sincerely apologize for the inconvenience this has caused you.
In the future, do know that if you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to look into the delay. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM-1 PM PST.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Order came quickly and as described... not much else to say. Would buy again!
I am in love with this one of a kind Louis Vuitton purse. I am so lucky to have a chance to own this bag. Thank you so much!.
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Beth,
We just wanted to take a moment to acknowledge your recent feedback regarding your Tradesy experience.
We are so incredibly sorry that your purchase was not as expected from the listing! We know just how disappointing this can be, but please know we do our best to support buyers in their shopping endeavors by offering the ability to request a return. Should you be interested in any further information or insight into our returns process, you can always give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 am PST -3 pm PST, one of our lovely Member Care representatives would be more than happy to assist you. You can also view our Returns Policy here, www.tradesy.com/returns/. Please note items $50 and under are not eligible for a return per our policy, however, you can absolutely relist the item in your own closet and make a profit!
If there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything.