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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Hassle Free Luxury shopping
July 8, 2021

Quick shipping. Item as described. Luxury online shopping at your fingertips.

Date of experience: July 8, 2021
Ohio
1 review
0 helpful votes
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Louis Vuitton
July 8, 2021

Quick Shipping & answered all my questions! Very happy with my purchase.

Date of experience: July 8, 2021
Washington
1 review
0 helpful votes
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So happy with the purchase!
July 8, 2021

Beautiful wallet I got from MB from Tradesy! She was so responsive and assured me with authenticity. So happy that Tradesy has a promotion too that help me get the wallet the I've been eyes for awhile!

Date of experience: July 8, 2021
Arizona
1 review
0 helpful votes
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Fabulous flats
July 8, 2021

Pewter flats perfect match for my dress! Excellent condition.

Date of experience: July 8, 2021
Illinois
1 review
0 helpful votes
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Five stars
July 8, 2021

I love my purchase! I have been looking for this bag for a while! The seller shipped out my package very fast and the price is very reasonable!

Date of experience: July 8, 2021
West Virginia
1 review
0 helpful votes
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Givenchy Antigona
July 8, 2021

Bag came super quick and looks amazing, thank you so much!

Date of experience: July 8, 2021
Illinois
1 review
0 helpful votes
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Sunglasses received
July 8, 2021

Package was left securely inside my lobby, delivered quickly, and updated emails upon delivery

Date of experience: July 8, 2021
California
1 review
0 helpful votes
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Easy to use. Feel safe with the buying policy
LOVE the products are authentic only

Date of experience: July 8, 2021

Easy to use
June 29, 2021
Previous review

Easy to use. Feel safe with the buying policy

Date of experience: June 29, 2021
Florida
1 review
0 helpful votes
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Receive
August 7, 2021

I got my watch but I was so disappointed it doesn't fit

Date of experience: July 8, 2021
dev o. Tradesy Rep
over a year old

Hi Geralda,

I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

I am so incredibly sorry the item you received is too big. I know that must have been disappointing.

You can request a return for any reason within 4 days of delivery. You’ll send the item to Tradesy for free, and we’ll issue Tradesy Site Credit for you to find something new. Once we receive it, we’ll email you to confirm the return has been processed and your Tradesy Site Credit is available.

Additionally, We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return as a misrepresentation claim within 4 days of delivery. If it is deemed misrepresented by our returns team we will issue a refund to the original payment source.

If you are within the 4-day return timeframe please go to your Purchases page on your account and click the “Request Return” button on the item you would like to return, then select your return reason and submit the return request.

Next, you'll receive an automated email from the Tradesy Returns team requesting photos of your return item. Be sure to reply with all the suggested angles and views mentioned in the email.

Once the Returns Team has reviewed the photos they will continue with opening the return so that you can send it back to Tradesy. We will provide you with a prepaid shipping label as well.

If you need assistance with requesting a return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.

We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

California
1 review
0 helpful votes
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Great Service!
July 8, 2021
Updated review

Great service with fast shipping. Lots of bags to choose from and a easy website to navigate. Would recommend people.

Date of experience: July 8, 2021

So far so good!
July 6, 2021
Previous review

So far so good!

Date of experience: July 5, 2021
California
1 review
0 helpful votes
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Excellent, communicative seller. Very easy to navigate the site. Great pics, details, and deals.

Date of experience: July 8, 2021

Very easy to navigate the site
July 6, 2021
Previous review

Very easy to navigate the site. Great pics, details, and deals

Date of experience: July 5, 2021
Texas
1 review
0 helpful votes
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Customer Service is phenomenal!
July 8, 2021
Updated review

Each person that I have spoken or chatted with was always professional, courteous and caring. They treat you like a friend and not just a customer. They really listen to your concerns/questions and works to put your mind at ease.

Date of experience: July 8, 2021

Customer Service is phenomenal!
July 8, 2021
Previous review

Each person that I have spoken or chatted with was always professional, courteous and caring. They treat you like a friend and not just a customer. They really listen to your concerns/questions and works to put your mind at ease.

Date of experience: July 8, 2021
Nevada
1 review
0 helpful votes
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Key chain
July 8, 2021

Beautiful! Thank you so much for the fast delivery!

Date of experience: July 7, 2021
Illinois
2 reviews
0 helpful votes
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Great value
July 8, 2021
Updated review

The entire buying experience from product selection to fair pricing to speedy delivery was great.

Date of experience: July 7, 2021

Excellent selection and pricing
January 25, 2021
Previous review

Excellent selection and pricing.

Date of experience: January 24, 2021
Michigan
1 review
0 helpful votes
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Peace cross pendant
July 8, 2021

Very professional, quick and responsive. Pleasantly surprised first time user.

Date of experience: July 7, 2021
Indiana
1 review
0 helpful votes
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Worst Site, Stay away from here
August 7, 2021

I rated this company one star because unfortunately there is no option of a zero, a score which is appropriate for this company. I shopped from this website almost a month ago June 8th, 2021 expecting to receive a used authentic cheaper Louis Vuitton Cabas Piano Bag Monogram Tote, unfortunately what I received was a bland new replica, as soon as I received it I reached Tradesy spoke with an agent who sent me return labels and assured me, if I returned that bag right away, I will be refunded my cash using the same method of purchase. Unfortunately, as soon as they received the bag, they refused to refund my cash on my credit card claiming that their team was able to authenticate the bag and found it was authentic, (false), so you all refused to refund my cash and after many calls demanding my money back, credited my funds into your site. I am not going to shop here again, so why credit my funds in this terrible site. This company is a sham.

Date of experience: July 7, 2021
dev o. Tradesy Rep
over a year old

Hi Stella,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We have sent you an email to the address you have on file with your Tradesy account with a solution to this particular issue.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Pennsylvania
1 review
0 helpful votes
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Happy customer
July 7, 2021

I have been scared to order from these types of sites because I have had a really bad experience that made me skeptical but I must say I am very happy with my purchase

Date of experience: July 7, 2021
Texas
1 review
0 helpful votes
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Love my Louis Vuitton Boston Bowler bag
July 7, 2021
Updated review

I've purchased several designer hand bags for Tradesy and have been please so far! Really enjoy browsing the site for new deals and vintage finds.

Date of experience: July 7, 2021

I've purchased several designer hand bags for Tradesy...
June 24, 2021
Previous review

I've purchased several designer hand bags for Tradesy and have been please so far! Really enjoy browsing the site for new deals and vintage finds.

Date of experience: June 24, 2021
Massachusetts
1 review
0 helpful votes
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Great
July 7, 2021

Great quality, description on point, quick delivery

Date of experience: July 7, 2021
New Hampshire
1 review
2 helpful votes
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Recant, for bad review
July 7, 2021
Updated review

I recently posted a not so good review of a purchase from a Tradesy seller (KV), and I have to apologize to KV and Tradesy. After searching through all the packaging we found the other half of the item we initially thought was missing. I got what I paid for, and am very happy with the purchase. Please share this review, and let KV know all is well. P.S. I did send a message to KV explaining the same.

Date of experience: July 7, 2021

Not what I thought I had purchased
July 7, 2021
Previous review

I thought I had purchased a bracelet, but what I received was not. It is at best something you could attach to a necklace, or I'm not sure what else. It was meant to be an anniversary gift, but very disappointing. Not my usual Tradsey experience

Date of experience: July 7, 2021

Always a pleasure, always a treasure, Tradesy is my...
November 18, 2020
Previous review

Always a pleasure, always a treasure, Tradesy is my go to place for vintage and unique gifts.

Date of experience: November 18, 2020

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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