Tradesy
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
My experience was AWESOME! The keychain fib looks better than the pictures for purchase. I am very pleased. 5 stars
Beautiful person in perfect condition brand new it looks like I love it
So my product was to arrive to the person on a Tuesday. I spoke to customer service and the date changed to Thursday. Now it says it could take up to 7 days for you to receive your funds. On the 7th day I was told it would not post to my account until the close of business on the 7th day or the 8th. It posted on the 8th day. I did a debit transfer and got a message that it will take Tradesy 5 days to transfer. That is absolutely insane. It's bad enough that now you have to pay an additional 2.90 percent to transfer your money. On top of the ridiculous fees that Tradesy is now charging to sell. I used them in the past and it was not like thus at all. They should be paying me interest while I wait on my profit. I will not be using their service in the future.
Great experience. Great quality! Very happy with my purchase!
I sent an email asking for more information about the purse and had it been certified as being authentic. I can't tell if it authentic or not no paperwork was with the purse. Thank you
Hi Barbara,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We completely understand your worry about authenticity concerns, however, please rest assured we have many safeguards put in place to make sure your item is authentic as well as protected.
If for some reason you receive an item and have concerns, like in this case, it did not come with an authenticity certificate. We will provide you with a prepaid return label so you can ship it back to us to be inspected in person by our authenticity team.
Should we find that the item is, in fact, inauthentic, we will issue you a full refund. If it is found to be authentic the item will be shipped back to you. You can call us anytime, Monday-Friday from 7 AM-3 PM PST and any of our specialists would be happy to assist further. Otherwise, we can be reached at [email protected].
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Not only do they take over 23% commission, I had one package returned with nothing inside and they gave the money back to the buyer and I lost over $1500. I t just happen again where someone returned a Tiffany necklace of $1000 and arrived broken and I got screwed from that too. There is no seller protection and buyers can return for any reason. You been warned!
Hi Alice,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We can completely understand your stance on our return policy - While this is currently our policy, We will be sure to share it with our team in hopes that we'll be able to use these opportunities to grow in the right direction.
Do know that Tradesy will continue to inspect every returned item for your protection and to ensure that the item is in the same condition as when it was sold and to prevent any type of fraudulent behavior.
However, if an item is damaged when you receive it, please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
We'd love to make it up to you. If there is anything we can do to help turn this experience around, please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Tradsey is always Great! Love your bags and wallets in accessories. Your items are very unique, I will continue to shop with you guys and refer you to family and friends. You have such a wonderful staff that is well educated with the products and is able to rectify all my questions. Thank you and I was making a purchase very soon.
Tradsey is always Great! Love your bags and wallets in accessories. Your items are very unique, I will continue to shop with you guys and refer you to family and friends. You have such a wonderful staff that is well educated with the products and is able to rectify all my questions. Thank you and I was making a purchase very soon.
I have had 3 experiences. All have been first class and professional to deal with. Will continue with Tradesy.
This is my favorite shopping site for designer goods.
This is my favorite shopping site for designer goods.
The clutch came exactly as described. Took a little longer to ship but it's my understanding Tradesy was requesting additional photos. Great experience!
I wasn't really sure what to expect. I had never used Tradesy before. The item that I ordered arrived very quickly and in perfect condition. I would use this method of shopping again.
I was pleasantly surprised at how efficient and courteous your staff was during my conversation. They were able to handle the issue efficiently which made me feel at ease to purchase again.
Shipped right away. Great condition! This bag is perfect size for cards and phone. Just what I needed.
I purchased a black Christian Dior leather bag from Bargained Findings, on Tradesy. She was ABSOLUTELY the BEST! Shipping, packaging, freebies, etc. were ALL WONDERFUL! I like Tradesy, but they ONLY offer site credit with VERY limited refund situations! If they offered refunds, I would feel more confident in purchasing on their site!
Extremely fast shipping. Arrived in original packaging and in very good condition. Would buy from this seller again.
Excellent customer service and will absolutely purchase again. Trustworthy and reliable.
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi There,
We are so sorry for the experience you’ve had with our payout process. Per our new payout policy, you will be able to withdraw funds at midnight (PST) on the morning of the 8th day from delivery. We completely understand how frustrating it is to what for the funds to be released and then have to wait an additional time for the funds to transfer. We are so sorry for the inconvenience.
I wanted to also further clarify why our safe transfer fee is needed. The 2.9% safe transfer fee is a fee charged from the payment processor that we use (STRIPE). This processing fee is covered by Tradesy at the time of check out when a buyer places an order, so there is, unfortunately, no way to waive this fee.
Regardless, we're terribly sorry for the trouble and inconvenience this fee has caused. We will be sure to share your feedback with our team here in hopes that they will re-evaluate the seller's fees, commission structure
And payout timeframe.
If there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!