logo

Tradesy

Check out our latest communities fighting
AI scams on Reddit and Facebook

This website seems to be closed. Find similar businesses

business logo of Tradesy

Tradesy

3.7
tradesy.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
Follow Rita X.
Unfollow Rita X.
Share Review
Report Review

Poor service
August 20, 2021

Service for the order was poor. It took a month to receive my order. Not good customer service. My first and last time ordering.

Date of experience: July 21, 2021
dev o. — Tradesy Rep
over a year old

Hi Rita,

We recently reviewed your feedback and wanted to follow up with you!

We are so terribly sorry that your order was delayed in shipping to you. To give you an overview, we give sellers on Tradesy 10 days to ship their items out to their buyers once they confirm the sale. If the 10 days have passed and your seller still has not shipped, your purchase will then be eligible for cancelation. We also encourage you to contact your seller directly via your "Purchases" page to ask them for any updates on the shipment as they welcome communication with their buyers! One of the difficulties of shopping on the peer-peer-to marketplace is to make sure the item you’re purchasing will actually be available. It is such a huge inconvenience to spend the time it takes to find the right item only to have the order canceled or delayed! Please know we do send our sellers notifications to ship their items at their earliest convenience. For more information on our Cancelation Policy and our Shipping policy please feel free to call us. You can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.

It’s very frustrating to feel like you’re not being understood or that you’re not getting the help you need. It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.

California
1 review
0 helpful votes
Follow Star X.
Unfollow Star X.
Share Review
Report Review

Awesomeness
July 21, 2021

Super fast delivery and great communication.
Thank you

Date of experience: July 21, 2021
New York
1 review
0 helpful votes
Follow Kathleen N.
Unfollow Kathleen N.
Share Review
Report Review

White leather crossbody bag
July 21, 2021
Updated review

Very easy to navigate, good selection of brand names, excellent quality

Date of experience: July 21, 2021

Very easy to navigate
July 13, 2021
Previous review

Very easy to navigate

Date of experience: July 13, 2021
Rhode Island
1 review
0 helpful votes
Follow Philip T.
Unfollow Philip T.
Share Review
Report Review

Delivery issues
August 20, 2021

I waited all day for the delivery date because it was signature only and never heard from anyone when it wasnt showing up.
Then got delivery notice, that was supposedly signed by me when I was out of town.

Date of experience: July 21, 2021
dev o. — Tradesy Rep
over a year old

Hi Philip,

We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

If you still have not received the item, please contact us at your earliest convenience. On behalf of FedEx and Tradesy we apologize for any inconvenience this may have caused, we know how unnerving this can be.

If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to file a missing package claim with FedEx. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.

It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience better please let us know.

Florida
1 review
0 helpful votes
Follow Dayna J.
Unfollow Dayna J.
Share Review
Report Review

Louis Vuitton wallet
July 21, 2021

Louis Vuitton Brown/Damier/Canvas/Blush Pink wallet. Wallet is in great condition, slightly used. Item as described. It's really cute, I bought it as gift for my daughter.

Date of experience: July 21, 2021
New Jersey
1 review
0 helpful votes
Follow Maria A.
Unfollow Maria A.
Share Review
Report Review

Great items and great financing options
July 21, 2021
Updated review

Love the affirm option really helps me manage my credit better as well as get my items

Date of experience: July 21, 2021

Love the affirm option really helps me manage my credit...
July 19, 2021
Previous review

Love the affirm option really helps me manage my credit better

Date of experience: July 18, 2021
Florida
1 review
0 helpful votes
Follow William A.
Unfollow William A.
Share Review
Report Review

Burberry Vest
July 21, 2021

I was originally unhappy that my order was taking a long time to arrive without any updates, but I reached out to the Tradesy and the seller, and the problem was rectified and ultimately made me a satisfied customer.

Date of experience: July 21, 2021
Georgia
1 review
0 helpful votes
Follow Donald G.
Unfollow Donald G.
Share Review
Report Review

Sunglasses purchased
July 21, 2021

The sunglasses I ordered are for women, I'm a man so I can't use them. Selection of items are good, may I'll order something else in the near future.

Date of experience: July 20, 2021
Florida
1 review
0 helpful votes
Follow Alina X.
Unfollow Alina X.
Share Review
Report Review

Great. Happy and love my bag that
July 20, 2021

Excellent. Very happy. Will shop with tradesy again

Date of experience: July 20, 2021
Pennsylvania
1 review
0 helpful votes
Follow Betty Q.
Unfollow Betty Q.
Share Review
Report Review

Fresh Produce
July 20, 2021

Easy smooth transaction. Dress as described. Lovely.

Date of experience: July 20, 2021
Florida
1 review
0 helpful votes
Follow Anna P.
Unfollow Anna P.
Share Review
Report Review

Agenda
July 20, 2021

Product was as described, thank you! Pink colored Louis Vuitton agenda.

Date of experience: July 20, 2021
Georgia
1 review
0 helpful votes
Follow Tyrika C.
Unfollow Tyrika C.
Share Review
Report Review

Fast Shipping
July 20, 2021

Item as describe. I love them! I've been looking everywhere for these earrings and now I finally have them. They are perfect

Date of experience: July 20, 2021
Texas
1 review
0 helpful votes
Follow Chen O.
Unfollow Chen O.
Share Review
Report Review

Fast delivery
July 20, 2021

Nice packaging, well protected item, website description not very detailed, item is the same as shown

Date of experience: July 20, 2021
California
1 review
0 helpful votes
Follow Nida O.
Unfollow Nida O.
Share Review
Report Review

No problem but the item I had I don't like the color.

Date of experience: July 20, 2021
Georgia
14 reviews
2 helpful votes
Follow Luisa S.
Unfollow Luisa S.
Share Review
Report Review

Very happy!
July 20, 2021

Very happy with my purchase. Presentation and packaging was good as well.

Date of experience: July 20, 2021
North Carolina
1 review
0 helpful votes
Follow Carolyn L.
Unfollow Carolyn L.
Share Review
Report Review

Little purse
July 20, 2021

The first purse that I ordered was way too small, they readily sent me a return label to return that purse, so I could order another one. I was able to order another one and I am very satisfied with it,

Date of experience: July 20, 2021
Texas
1 review
0 helpful votes
Follow Courtney A.
Unfollow Courtney A.
Share Review
Report Review

Shoes are beyond perfect! Thank you
July 20, 2021
Updated review

Very user friendly and details of the item were clear

Date of experience: July 20, 2021

Very user friendly and details of the item were clear
July 16, 2021
Previous review

Very user friendly and details of the item were clear

Date of experience: July 16, 2021
California
1 review
0 helpful votes
Follow melisa A.
Unfollow melisa A.
Share Review
Report Review

Shoes
July 20, 2021

Love them, perfect just as described. Fast shipping

Date of experience: July 20, 2021
New Mexico
1 review
0 helpful votes
Follow Ana N.
Unfollow Ana N.
Share Review
Report Review

Chopard Sunglasses
July 20, 2021

Viewed the Chopard sunglasses and the description for quality & wear. The order arrived quickly and they are in pristine condition! Now I'm off to get them adjusted to fit me me perfectly!

Date of experience: July 20, 2021
Georgia
1 review
0 helpful votes
Follow Beth X.
Unfollow Beth X.
Share Review
Report Review

Frances Valentine
July 20, 2021

Great experience through the whole selling, shopping and buying experience!

Date of experience: July 20, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
See all photos