Tradesy
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Tradesy Reviews Summary
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
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Great! Easy way to shop from the comfort of your home and all angles pictures help.
Wonderful way to shop for hidden gems
I love the item I ordered but the shipping was so ridiculously slow. I would like to have been able to pay for upgraded faster shipping. It took about 8 days to get my order. When I order from luxury name brand stores I get complimentary expedited shipping!
So many bags to choose from that it took me several times to shop and find just the right one. Checkout was super easy!
Easy and fun! Exactly what I was looking for.
Seller was fast with shipping and product was as described.
Offered affirm made the experience quick and easy. The seller followed up with details of the delivery
Super easy and convenient. Would search this site again
My order took a long time. When I inquired about it, the response I received made no sense and was suspicious. I reported that I thought I was being scammed. I then received a message assuring me that the seller had been removed from Trasdesy, and my order canceled and my money refunded. A few weeks later the watch arrived! It is lovely.
Will probably start selling here as well and doing more purchases.
I ordered a product that I never received and tradesy did nothing about it. Its unfortunate.
First time using Tradesy. Super easy withr Affirm. Got a great pair of Angela Scott shoes. I forgot to update my address so I called Tradsey to help. My shoes just arrived and everything worked out great. Super impressed with the customer service I got. This could have been bad news but it all worked out great. Thanks so much!
The Tradesy team have been helpful with the transacations. When I didn't receive my second order, I contacted them and Abner eased my mind about it all. I felt like he had my back. Though, one of two of my transactions did not go well. It's yet to be resolved.
I think I might place an embargo on any item I want where the seller uses fedex to ship. My package arrived somewhat mangled (on the outside; no damage to my item thankfully) and NINE DAYS LATE. To add to my dismay, fedex has No place where you can get a live human to speak with. It's all virtual systems with unhelpful generalized replies that make you crazy. Yep, no more fedex for ne, ty.
Other than that my tradesy experience was great. My item was only slightly more worn than the seller's description led me to believe. Nothing that a good dose of brass cleaner and leather conditioner won't cure. All in all -now that I have Finally received my order- I am a happy camper.
Tldr: fedex boo, Tradesy yay.
Totally unacceptable. Product description stated merchant shipped from New York, however the merchant shipped internationally and I received merch 5 weeks after purchase and after many frustrating emails to the seller, by the time I received gift my enthusiasm had greatly diminished
They had a wide selection of this purse. I went with the more expensive purchase because it said there were no signs of wear. The clasp had damage, the inside is a little dirty and has an order like from smoke. Also, the leather tassel has what looks like water damage. I'm keeping the bag but wish I would have gotten what I paid for.
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We are so sorry the item you ordered had more wear than was listed! We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
In the future, If you require any assistance with requesting a return please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We are so sorry you had this experience if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I still don't have my shoes from Tracey after almost a month. They are not allowing me to contact the seller for updates and apparently management were to call me and try and help me but after a string of emails everyone seems to be ignoring me as clearly the shoes are lost. Never gave me a shipping number so I can track. I paid them $1320 USD! Will not refund me and after confirming 100% seller was to ship to me I paid the money. I am seeking legal avenues filed complaints already but take time. I will keep everyone posted. The customer service is appalling. THEY DO NOTCARE! I AM STILL TO BE CONTACTED. All my messages are being deleted.
Hi Gerry,
Thank you for bringing this to our attention and for your continued honest feedback. At this time we have sent you an email to your personal email address addressing this situation and next steps. Please know we give all the information needed about International buying in our Help Center, here: https://www.tradesy.com/help/article/220975788/can-i-use-tradesy-if-im-not-in-the-us/.
Please know we also do not allow for any personal information to be exchanged within our Direct Messaging system, however, should you need any more information about a purchase we encourage you to reach out to us via email or phone and one of our lovely Member Care Associates would be more than happy to help you.
It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating.
After about 30 purchases to date, the products and Sellers have been great. Of course nothing is perfect, however I can say that the one or times there has been an issue it's been resolved expeditiously. I'm very pleased and will continue to use Tradesy often.
I have just purchased a pair of shoes for $2000 I was so scared to do so but went through many many many messages with the seller before i decided to hit the checkout button. When i asked the seller why the address shows somewhere in America she said yes that is the Tradesy address, they are sent there then i will it will be sent to you. The seller double checked with Tradesy and they said yes but to send it to me it is the sellers responsibility. Tradesy does not allow shipping Internationally. The seller asked Tradesy before the sale was done Tradesy said yes it can be done. ( I have all the messages) Tradesy is completely at fault! I have sent them a string of emails with the Seller also helping and Tradesly says "well we dont ship overseas". They do not answer any of my questions as how i should get my shoes! I dont even know where they are! Or at least give me my money back. Or check out the seller as they "apparently" check out all their sellers and make sure they are authentic? I am seeking advice from a Lawyer. I have a friend in America who has had bad problems with this site and has added her review here also. Its not only happening to me. They are rude and untrustworthy. PLEASE SAVE YOUR TIME AND MONEY. I am totally disgusted and have had severe anxiety and when i told them this they still would not help! They are happy to just take your money. I will NOT be leaving this alone!
Hi Gerry,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
Per our International Buying Policy, which can be found in our Help Center as well as here: https://www.tradesy.com/help/article/220975788/can-i-use-tradesy-if-im-not-in-the-us/, buyers can use our site to purchase items to be shipped internationally so long as they use a freight forwarding company with a US shipping address. The label is then populated from the freight forwarding address you add to your Tradesy account. It looks as though at this time we have sent you an email to your personal email address providing you with some further insight and next steps about your recent order.
Should you like to speak with us over the phone for any further insight into any orders placed or Tradesy Policy, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It’s very frustrating to feel like you’re not being understood or that you’re not getting the help you need. It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
From the business
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We are so sorry if you have not received one of your items! Please don't hesitate to reach out to us at your earliest convenience so that we can investigate this further! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further. Additionally, we can be reached via email at [email protected] 7 days a week.
If there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!