Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I received my order in a timely manner and also received a follow-up email to ensure that I had received my order.
Ordering from Tradesy is tricky. Sometimes you get what you want, sometimes you don't, I always make it a point to order items new with tags. But they also come looking worn at times. They don't always display picturs of the item that you're actually ordering. I gave 3 stars, because for the price of each item I order... I should get the new quality feel, and I don't always have that. For instance, I purchased a $850 sweatshirt... it has cat hair on it, and looks slightly worn. But I chose new with tags, so this is a disappointig purchase for me. Sometimes they get it right..
Payment page has a lot of bugs forcing me to reload the page multiple times. It also took longer for the shipper to send the dress than I was originally quoted. Other than that, the dress is great and as sold to me.
Hi There,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're so sorry to hear that you were having some trouble with the checkout process! Do know that our tech team is tirelessly working to provide a more seamless and easy process for our guests.
If you need assistance with checking out please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
We certainly appreciate your feedback! We will be sure to share it with our team in hopes that we'll be able to use these opportunities to grow in the right direction. If there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Seller processed my order quickly. Item advertise is the item I received.
Affordable price with good quality. Very smooth online transaction and promptly delivery
Very nice & looking forward to wearing it this weekend.
Not so happy, i think its not real. Because i got a wallet and a shoulder bag ang its kind of heavy. This one i just got is weightless.Is this normal for a bucket bag?
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described or if they have authenticity concerns they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.
I had this item on my favorites and sometimes in bag for long time.
Kept putting it off mostly because of las year's Global Time Out and no events to attend.
Shipping was fast, easy purchase. Not that the setting of the 3c yellow lab made diamond I bought looks cheap and cheesy but I will reset the stone into a pendant and be a happy camper.
Perfect shopping experience! First time shopper and will definitely be back!
Fast shipping in one day after ordering the shirt came
Very fast delivery and both watches was in very good condition.
Fast shipping. Arrived just in time in perfect condition.
The jewelry I just purchased is jewelry that I lost 3 years ago and was / is extremely sentimental to me. I have been looking for it ever since thinking that whoever had it would most likely eventually sell it. I finally found it!
I had been searching for a specific item, found it, ordered and received it in just a few days. I was a little nervous buying for the first time through this site, but it was a great experience. Love my tote! Exactly as it was pictured by the seller!
Great price, fast shipping. Love it. It's my first Dolce Gabbana shoes. It's heavy but super stylish!
Answer: Don't Do It! It takes at least 10 days to get paid. They prefer people that they can control. When you become successful, they will make upp a reason to suspend your account. TRADESY sell fakes, the owner is the closet owner of PENNY LANE It has been proven time and time again she sells Fakes. If you question TRADESY, they will shut your account down, and they do so WITHOUT even talking to you. Bunch of Bullies! Find an alternative. I AM IN THE MIST OF COMMENCING CLASS SUIT ACTION. THEY NEED TO BE TAUGHT A LESSON!
Answer: They advertise a strict selling policy of authentic and accurate descriptions for listing. If by chance an item received is questionable, they have a review process to protect the buyer unlike many other sites out there.
Answer: It says that everything is guaranteed authentic but you have to know your stuff to know if it is authentic. Tradesy people don't see the items unless it is sold and the buyer complains about authenticity. So if you put your trust on tradesy, you are 100% WRONG and will get scammed.
Answer: Yep. Tradesy are infamous for holding your money! They will also refund a sale without any communication with the seller, they don't even tell you why. Tradesy hooked up with Authenticate First, these people don't know what they are doing. Well the messed up big time with my bag, see it was authenticated by a very reputable company. I have ALL my bags authenticated BEFORE I list for sale and of course have the documentation to prove it. The bag was in perfect shape. Tradesy are ignorant, unprofessional and teamed up with a company (authenticate first) who have their heads where the sun don't shine. Tradesy are totally so unprofessional they have not bothered to send me an email even notifying me of the refund, I only found out when I checked on the sales delivery date to find a little sentence that says "refunded". No explanation why, nor when I can expect my property back. Punks! I am still waiting to receive my bag back. I have read on other sites that Tradesy keep the returns and seller is SOL. One seller was screwed out of 2,500 and never received her property back. Tradesy are shady. Another seller has started a class uit action. It's about time Tradesy were taught a lesson and realized that they have no right to keep sellers property. Apparently they resell the items on another site. The person who started the class usit actin has proof of same. Ironically, although some were refunded allegedly for item being fake, they resell and state that it is authentic. I have removed all my items from this shady scam company. I hope the class suit action closes this scam company down!
Answer: Don't ever do business with Tradesy ever! Learned my lesson. Bought a Chanel bag that doesn't look like anything they showed. I took some pictures of what I received vs. what they showed on their listing. They still ignorantly argued that those are the same item. They refused to refund me back the money. I finally disputed it with the credit card company. Tradesy almost ripped me off of my $1,600
Answer: I do not shop with tradesy any longer. FAKE prada duffle bag and im done.
Answer: Eileen: There is not a feedback option on Tradesy as there is with ebay and Threadflip. If I were you, I'd contact Tradesy immediately. While the seller may have purchased a bunch of bags to resell, that would definitely make me nervous. How many days has it been since you purchased the handbag? The number of days that the seller has to confirm the sale may have elapsed so you'd be in the clear. We only have so many days to confirm that we will have the item will ship in a timely manner.
Answer: I would highly recommend you look at RealReal or even ebay as I have sold over 100 items on both and although there is occasionally that one off glitch, they do protect the seller and are very fair from a buyer perspective as well. Do not use Tradesy... everything negative you read in reviews is true unfortunately. I did finally get my money back from tradesy as a seller, but I threatened them to no end and actually emailed the CEO... RUN from this site... save yourself the craziness of poor business practices. Best of luck to you!
Answer: I just had a worst experience with customer service also. I bought a chanel bag over $3K and the condition of the bag received was not the same as what was listed. The authentication card was also missing and there was no dust bag as listed. When I tried to complain & return the item, Blair said that the bag left the headquarters in perfect condition. How did the two big black marks were there within 5 second I got it if it left the headquarter in perfect condition. Instead of trying to solve the issue with the seller about the auth card, she said I could re-list the item to recoup the fund? There was no sign that the item was on final sale. If I knew there were no authentication card and the item was on final sale, I would not spend over $3K for the bag. It was the worst experience of customer service they've had. Lesson learnt and I will not do any business with this site anymore. I will write to BBB and I hope people will do the same.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


Hi LaShawn,
We recently reviewed your feedback and wanted to follow up with you, we hope this message finds you well!
We are so terribly sorry to hear of your past experiences with purchasing on our platform. Please know that we set the bar high for our sellers in regards to creating accurate, detailed listings for their items. We do proactively sift through our listings to make sure safe, authentic items are being sold on our site. This is far from the experience we want our buyers to have, and we sincerely apologize for the inconvenience this has caused you. Please know we support our buyers in their shopping endeavors on our peer-to-peer marketplace by offering a Return Policy that takes Misrepresentation Claims seriously. We see that you have already initialized a return for your item purchased. For more information on our Misrepresentation Claims and Return Policy please click here, https://www.tradesy.com/returns/.
Should you need any assistance or further explanation as to how this process works/any updates on your current return, please give us a call at (844) 988-7233. Our phones are open Monday-Friday from 7 am to 3 pm PDT, and one of our Member Care representatives would be more than happy to provide you with more insight/next steps as to how you will be refunded for all the trouble.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!