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Tradesy

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Tradesy

3.7
tradesy.com

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Tradesy Reviews Summary

Tradesy generally enjoys a positive reputation among customers, particularly for its user-friendly platform, quality product offerings, and effective communication throughout the buying process. Many users appreciate the variety and affordability of items, often highlighting the meticulous packaging and attention to detail. However, concerns arise regarding inconsistencies in item descriptions, delayed shipping, and customer service issues, particularly regarding returns and authenticity claims. While the majority of experiences are favorable, a segment of customers expresses dissatisfaction with the handling of disputes and the accuracy of listings, indicating a need for improved oversight and support.

This summary is generated by AI, based on text from customer reviews

service
514
value
266
shipping
271
returns
109
quality
3,586

Instant Feedback

25,419 reviews

We monitor reviews for authenticity

District of Columbia
1 review
0 helpful votes
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Excellent service
October 21, 2021

I received my order in a timely manner and also received a follow-up email to ensure that I had received my order.

Date of experience: October 21, 2021
Virginia
1 review
0 helpful votes
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Tradesy orders
November 20, 2021

Ordering from Tradesy is tricky. Sometimes you get what you want, sometimes you don't, I always make it a point to order items new with tags. But they also come looking worn at times. They don't always display picturs of the item that you're actually ordering. I gave 3 stars, because for the price of each item I order... I should get the new quality feel, and I don't always have that. For instance, I purchased a $850 sweatshirt... it has cat hair on it, and looks slightly worn. But I chose new with tags, so this is a disappointig purchase for me. Sometimes they get it right..

Date of experience: October 21, 2021
dev o. — Tradesy Rep
over a year old

Hi LaShawn,

We recently reviewed your feedback and wanted to follow up with you, we hope this message finds you well!

We are so terribly sorry to hear of your past experiences with purchasing on our platform. Please know that we set the bar high for our sellers in regards to creating accurate, detailed listings for their items. We do proactively sift through our listings to make sure safe, authentic items are being sold on our site. This is far from the experience we want our buyers to have, and we sincerely apologize for the inconvenience this has caused you. Please know we support our buyers in their shopping endeavors on our peer-to-peer marketplace by offering a Return Policy that takes Misrepresentation Claims seriously. We see that you have already initialized a return for your item purchased. For more information on our Misrepresentation Claims and Return Policy please click here, https://www.tradesy.com/returns/.

Should you need any assistance or further explanation as to how this process works/any updates on your current return, please give us a call at (844) 988-7233. Our phones are open Monday-Friday from 7 am to 3 pm PDT, and one of our Member Care representatives would be more than happy to provide you with more insight/next steps as to how you will be refunded for all the trouble.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!

Washington
1 review
0 helpful votes
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LV Odeon
October 21, 2021

Excellent customer service and bag is in mint condition. This is my 2nd purchase with Preloved and I would buy again from her closet.

Date of experience: October 21, 2021
New Jersey
1 review
0 helpful votes
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GOOD FIRST EXPERIENCE
November 20, 2021

Payment page has a lot of bugs forcing me to reload the page multiple times. It also took longer for the shipper to send the dress than I was originally quoted. Other than that, the dress is great and as sold to me.

Date of experience: October 21, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.

We're so sorry to hear that you were having some trouble with the checkout process! Do know that our tech team is tirelessly working to provide a more seamless and easy process for our guests.

If you need assistance with checking out please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.

We certainly appreciate your feedback! We will be sure to share it with our team in hopes that we'll be able to use these opportunities to grow in the right direction. If there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

New Jersey
1 review
0 helpful votes
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Belt in excellent condition
October 21, 2021

Seller processed my order quickly. Item advertise is the item I received.

Date of experience: October 21, 2021
California
3 reviews
0 helpful votes
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Good product
October 21, 2021

Affordable price with good quality. Very smooth online transaction and promptly delivery

Date of experience: October 20, 2021
Arizona
1 review
0 helpful votes
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Beautiful Pink Gown
October 21, 2021

Very nice & looking forward to wearing it this weekend.

Date of experience: October 20, 2021
Alabama
2 reviews
0 helpful votes
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First time customer and not happy
November 20, 2021

Not so happy, i think its not real. Because i got a wallet and a shoulder bag ang its kind of heavy. This one i just got is weightless.Is this normal for a bucket bag?

Date of experience: October 20, 2021
dev o. — Tradesy Rep
over a year old

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described or if they have authenticity concerns they can file a misrepresentation claim within 4 days of delivery.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.

New York
1 review
0 helpful votes
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I had this item on my favorites and sometimes in bag for long time.
Kept putting it off mostly because of las year's Global Time Out and no events to attend.

Date of experience: October 20, 2021
Oregon
1 review
0 helpful votes
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Awesome products on this site!
October 21, 2021

Shipping was fast, easy purchase. Not that the setting of the 3c yellow lab made diamond I bought looks cheap and cheesy but I will reset the stone into a pendant and be a happy camper.

Date of experience: October 20, 2021
Wyoming
1 review
0 helpful votes
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Love!
October 20, 2021

The whole process was seamless! I definitely recommend Tradesy! Gold star!

Date of experience: October 20, 2021
Texas
1 review
0 helpful votes
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Easy Transaction
October 20, 2021

Perfect shopping experience! First time shopper and will definitely be back!

Date of experience: October 20, 2021
California
1 review
0 helpful votes
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Gucci blade tee
October 20, 2021

Fast shipping in one day after ordering the shirt came

Date of experience: October 20, 2021
Alabama
1 review
0 helpful votes
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Awesome
October 20, 2021

Very fast delivery and both watches was in very good condition.

Date of experience: October 20, 2021
Florida
2 reviews
0 helpful votes
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Lululemon Trench Top
October 20, 2021

Fast shipping. Arrived just in time in perfect condition.

Date of experience: October 20, 2021
Florida
1 review
0 helpful votes
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I love Tradesy, always have good experience with my purchases.

Date of experience: October 20, 2021
Florida
2 reviews
0 helpful votes
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Re-United
October 20, 2021

The jewelry I just purchased is jewelry that I lost 3 years ago and was / is extremely sentimental to me. I have been looking for it ever since thinking that whoever had it would most likely eventually sell it. I finally found it!

Date of experience: October 20, 2021
Ohio
1 review
0 helpful votes
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My first Tradesy order
October 20, 2021

I had been searching for a specific item, found it, ordered and received it in just a few days. I was a little nervous buying for the first time through this site, but it was a great experience. Love my tote! Exactly as it was pictured by the seller!

Date of experience: October 20, 2021
Maryland
1 review
0 helpful votes
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Item as described
October 20, 2021

Easy, fast! Seller was super responsive & answered all questions.

Date of experience: October 20, 2021
Arkansas
1 review
0 helpful votes
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Love my new D&G
October 20, 2021

Great price, fast shipping. Love it. It's my first Dolce Gabbana shoes. It's heavy but super stylish!

Date of experience: October 20, 2021

From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.


tradesy.com
Founded in 2012
Venice, CA
+163
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